Los Angeles Front Desk
Resume:
MELISSA GALMEZ
818-***-**** / *************@*****.*** / Los Angeles, CA
OBJECTIVE
Consistently meet or exceed performance targets by prioritizing efficiency, accuracy, and patient-centered care. Regularly achieve goals related to discharge timeliness, readmission reduction, and patient satisfaction. Proactively track progress, adapt to changing priorities, and collaborate across teams to maintain high standards and improve outcomes.
EDUCATION
Cal State University of Northridge 2016 – 2020 Bachelor’s Degree in Kinesiology - Healthcare Los Angeles Pierce College 2013 - 2016 Associate’s Degree in Social & Behavioral Science WORK EXPERIENCE
Administration Assistant- Front Desk Associate
UCLA Health: April 2025 - July 2025
● Perform patient check in/out procedures, ensuring all necessary forms and information are completed
● Managed a high volume of inbound and outbound calls for multiple UCLA Health clinics, demonstrating flexibility and quick adaptation to evolving procedures and priorities.
● Scan documents and transmit them via RightFax
● Utilize the iCAP system to accurately upload and manage patient documents
● Listen attentively to patients’ concerns and communicate them effectively to the care team
● Gain exposure to and assist with tasks in the In-Basket feature of the Epic system.
● Prepare for next-day appointments by organizing consent forms, questionnaires, and other necessary documentation. Provider Network Assistant - Quality Assurance
LA Jewish Hospital: December 2024 - April 2025
● Certification Tracking: Tracked provider/vendor certifications via Excel.
● Employee Onboarding: Managed employee onboarding documentation (licenses, forms).
● Vendor/Provider Communication: Maintained contact information and documented deliveries.
● Employee Quality & Compliance: Ensured employee compliance with quality standards.
● Training Management: Maintained employee training transcripts.
● Contract Management: Appeals & Grievances. Facilitated provider/vendor attestation process.
● Enrollment & Recertification: Managed full cycle of new and renewing LOU (length of hold) enrollments. Patient Service Receptionist & Medical Record Specialist (Remote) Boston Medical Center: July 2023 - November 2024
● Administrative Support: Handled administrative tasks to improve office productivity.
● Handled high-volume inbound and outbound calls in a fast-paced healthcare call center, adapting quickly to changing workflows and patient needs.
● Medical Records: Entered patient data into EHR.
● Patient Services: From home utilizing strong multitasking & efficiently managing high call volume.
● Appointment Scheduling: Proactively scheduled patient appointments, collected co-pays, and verified insurance coverage.
● Prepared & updated patient charts, ensuring HIPAAcompliance.
● Insurance Verification: Timely referrals to specialists within the healthcare network. Patient Care Coordinator & Physical Therapy Aide
SMC Physical Therapy: February 2022 - July 2023
● Administrative Support: Managed outbound requests, appointments, billing inquiries & front desk operations.
● Clinical Support: Created patient profiles, scanned medical records and prescriptions & prepared equipment for treatments.
● Patient Experience: Welcomed patients, communicated with the team & managed expectations.
● Insurance and Billing: Verified insurance eligibility, processed billing transactions, and approved claim payments.
● Marketing and Collaboration: Collaborated with doctors, sports medicine, and surgeons on marketing initiatives at UCLA Health.
● Supported multiple by managing extensive inbound and outbound call traffic, maintaining focus and efficiency amid frequent procedural shifts.
SKILLS
● Communication: Effective verbal and written communication with patients, families, and healthcare team members.
● Empathy and Compassion: Ability to understand and respond to patients' emotional needs.
● Problem-Solving: Critical thinking and problem-solving skills to handle complex situations.
● Time Management: Efficiently managing time and prioritizing tasks.
● Teamwork: Collaborative skills to work effectively with a diverse team.
● Attention to Detail: Maintained meticulous attention to detail for accurate patient care and documentation.
EMR & Insurance Systems
Epic, Synergy, Centricity, NextGen, Cisco Jabber, Citrix, Sharepoint, HelloNote Patient Portal, Microsoft Suite
(Word, Excel, Powerpoint), Blue Shield & Healthcare Provider Verification, Noridian Medicare Portal, Noridian Healthcare Solutions, NPPES NPI Registry Search Records & Ability Access, RCM/Verifying all Medical accounts (In-Network/Out-of-Network) insurance benefits. Multiple insurance verification systems. ACHIEVEMENTS
Volunteer: Providence/Cedar Sinai Medical Center
● Assigned to nursing units, departments, and offices. Escorted visitors delivered charts/records and transported discharged patients.
Internship: CSUN Center of Achievement - Adapted Physical Therapy
● Developed relaxing stretches, maintained a positive environment, coordinated therapy sessions, and interacted with patients regarding their backgrounds and daily living. Certificate: Biomedical Research – CITI Program
● Dedicated to serving the training needs of colleges & universities, healthcare institutions, technology and research organizations, and governmental agencies, as they foster integrity and professional advancement of their learners.
Contact this candidate