Customer Service United States

Contact

***********@*****.***

www.linkedin.com/in/

natashahernandez411 (LinkedIn)

Top Skills

Collections

Routing

Appointment Scheduling

Languages

Spanish

Certifications

Food Handler Cards

Natasha A. Hernandez

Five Star Customer Service

Rio Linda, California, United States

Summary

Experienced Dispatcher with a demonstrated history of working in the transportation/trucking/railroad industry. Skilled in Microsoft Word, Banking, Customer Satisfaction, Team Building, and Contact Centers. Strong operations professional graduated from Professional Edge.

Experience

Jaguar Heating and Air Inc

Dispatcher

March 2022 - November 2023 (1 year 9 months)

Sacramento, California, United States

Customer Service, multi-line phone system, Complete and send invoices of services. Sales: Annual Maintenance Memberships & duct cleaning service packages. Appointment setting for Service Calls or routine maintenance. Collections on outstanding balances. Routing the appointments for the technicians using Housecall Pro program & Google Maps. Opening and closing of the shop. Answer inbound calls, return messages.Explain and resolve customer concerns.

Devine Intermodal

Front Desk Receptionist

March 2022 - May 2022 (3 months)

West Sacramento, California, United States

La Fogata Taqueria

Waitress

January 2022 - March 2022 (3 months)

Loomis, Ca

Provide excellent customer service while greeting customers, serving their food and beverages and taking payment for the bill at the end of their meal. T & R BBQ

Manager

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June 2020 - February 2022 (1 year 9 months)

Sacramento, California, United States

Customer service, Manage operations, banking, schedules, payroll, inventory, Prepare, cook, serve menu items. Coordinate catering events. Prepare mass meals for Senior Meal Programs

Hanna's Appliances

Office Manager/Sales

October 2018 - October 2021 (3 years 1 month)

279 Arden Way, Sacramento, CA 95815

Office Manager, front desk, answer calles, assist customers, greet customer, create invoices of sales and offer warranties and arrange deliveries, if needed. Weekly, monthly and quarterly records of sales, purchases and business records. Repair dryers. Use of Word, Excel and Spreadsheets. Lions Gate Hotel & Conference Center

Shuttle Driver

January 2020 - January 2021 (1 year 1 month)

McClellan Park, California, United States

Walmart

Cashier Customer Service

April 2020 - September 2020 (6 months)

North Highlands, California, United States

Customer Service, Cashier

Nissan of Sacramento

Cashier/Receptionist/Rental car agent

January 2020 - September 2020 (9 months)

2820 Auburn Blvd, Sacramento, CA 95821

DoubleTree by Hilton

Guest Services Specialist

July 2019 - December 2019 (6 months)

Guest services - front desk. Shuttle- transport airline crew members to and from the airport. Shuttle guests to local areas such as Arden Fair Mall or Old Sacramento. Greet guests upon arrival, assist with luggage, direct guest to designated meeting rooms for conferences held on our property. Support for reception-answering hotel phones and assisting with guests requests. Sacramento Chrysler Dodge Jeep Ram

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Customer Relations/ Cashier/ Receptionist/ Booker

February 2019 - June 2019 (5 months)

Sacramento, California Area

AutoSource Motors

Purchasing Office Manager

January 2019 - March 2019 (3 months)

Rancho Cordova

Maita Toyota Of Sacramento

Customer Service Support/Dispatcher/Cashier/Toyota Care Concierge August 2015 - October 2018 (3 years 3 months)

Sacramento, California Area

Hired as a Shuttle driver. Transported customers from the dealership to home or work while their car was in service. After a few months, I was promoted to Shuttle coordinator/dispatcher while handled routing and communication with 3 drivers. Also, assisted at the Valet dept. retrieved cars for customers. Rental Car Dept was another area I was trained in: Create rental agreements, collect customer information from Driver's License, insurance carrier and credit card. Toyota Care Concierge my duties were to follow the progress of newly purchased vehicles coming in for their first five complimentary oil change services. Make sure the vehicle was washed and the keys were personally delivered to them with a warm smile within one hour. SuperShuttle

Dispatcher

November 2014 - August 2015 (10 months)

Sacramento, California Area

Dispatcher, routing, talking to drivers regarding their routes. Speaking customers to make reservations and make changes.

Nationwide Credit, Inc.

Recovery Specialist

August 2014 - November 2014 (4 months)

Sacramento, California

Recover outstanding balances on Chase products.

Senior Gleaners, Inc

Volunteer Supervisor of the Pledge Dept

December 2013 - September 2014 (10 months)

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Professional Edge Series & Hillsdale Career Center Career seeker/student

2013 - 2014 (1 year)

AT&T

Directory Assistance 411 Operator

1996 - 2012 (16 years)

Education

Professional Edge

· (2013 - 2014)

Le Cordon Bleu

Certificate of Completion, Cooking and Related Culinary Arts, General · (2013 - 2013)

American Home Inspectors Training

Certificate of Completion, Locksmithing · (2012 - 2012) Horizon

Certificate of Completion, Microsoft 2007 · (2012 - 2012) Page 4 of 4

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