Customer Service Entry-Level

YANIRIS GONZALEZ SANCHEZ

Las Vegas, NV ***** 702-***-**** *****************@*****.***

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Skills

Customer service

Order processing

Return handling

Customer relationship management

Problem solving

Team collaboration

Time management

Conflict resolution

Safety protocols

Team building

Collaboration

Leadership

Friendly, positive attitude

Active listening

07/2024 to 03/2025

Las Vegas, NV

12/2022 to 11/2023

Mesquite, NV

06/2017 to 03/2019

Cuba, HAVANA

Experience

COSTUMER RETURNS

Amazon

Completed day-to-day duties accurately and efficiently. Identified needs of customers promptly and efficiently. Provided excellent service and attention to customers when face-to-face or through phone conversations. Assisted with customer requests and answered questions to improve satisfaction. Maintained updated knowledge through continuing education and advanced training. Recognized by management for providing exceptional customer service. Porter

CASABLANCA CASINO

Maintained cleanliness and organization of hotel lobby and common areas. Coordinated with housekeeping to ensure timely room preparations for guests. Responded quickly to guest requests and ensured satisfaction throughout their stay. Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup. Cleaned common areas following established schedules and prescribed methods. Housekeeper

Melia Hotel International

Maintained cleanliness of guest rooms and public areas daily. Followed safety protocols for chemical use and equipment operation. Collaborated with team members to ensure timely completion of tasks. Managed laundry services, including washing, folding, and storing linens. Organized cleaning supplies and equipment for efficient access and usage. Cleaned bathrooms, including toilets, tubs, showers and sinks. Changed bed linens and towels, tidied up rooms.

06/2008

HABANA, CUBA

Education and Training

High School Diploma

Heroes De Angola

Languages

Spanish:

Professional

English:

Limited

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