Program Manager Product Development
Resume:
Mitra Pedersen
San Jose, California
Senior IT Professional
Drive Implementation of Global Product and Services Solutions
Digital IT Management Software Product Development Program / Project Management Agile / Scrum
Managed Global and National teams for large-scale, multi-million-dollar capital complex technical projects approved at Executive level spanning over a 12–24-month time frame to cost, timeline and outcomes, through development, resource allocation, capacity, demand planning (Agile/Scrum, Waterfall, Capability Maturity Model (CMM), PM Body of Knowledge (PMBOK)
Set organizational direction to align deliverables with larger business goals. Effectively managed in fast-paced, constantly changing environments by prioritizing work and goals. Ensured deliverables meet schedule, budget, and quality goals.
Management of engineering teams, implementation of solution processes, SDLC, Vendor/Supplier assessment & management, contract negotiation.
Professional Experience
Optum/United Health Group/Change Health Care 1/2024 -- Current
Principal Program Manager -Optum PACS Medical Device
National Program manager for implementation of Optum Stratus Image PACS Radiologist solution (Software as a Medical Device, AI. For National Optum Care CDOs.
End to End Product development Agile delivery (Scrum of Scrum).
Managed stakeholder relationships with key business partners and cross functional team
Risk Management, Quality Management, UAT, Training and Client satisfaction Management
Managed Product Development Programs requirements, plans, schedule/timeline, risks/issues/quality (RAID) and Beta sites management, alignment with cross functional teams.
Responsible for developing Governance Strategy, planning to support products in Optum portfolio.
CISION/TSL Dallas, Tx 05/202*-******
Senior Program Director
Directed solution implementation partner and a team of Engineers (SFDC-Salesforce.com) (CPQ- SFDC Cloud base) and Service Cloud Service Cloud, integration of Digital Asset Management (DAM) and Adobe (AEM).
Directed the selection of Solution, Prof of Concept (POC), selection of cloud migration partner, program goals, Master Schedule timelines, Tasks work breakdown structure (WBS), major milestones, Risks & Program Success Criteria.
Direct /lead RFP projects-Request for Proposal (RFPs) and SOW from initial receipt through RFP delivery and for overall operation of a value stream. Responsible for developing and managing Team Leaders and associates Engineering, Quality, budgets, employment decisions and performance assessments of the Value Stream Team. Responsible for all aspects of directing the program: developing associates, ensuring team consensus and decisions are rapidly implemented, budget planning, employment decisions, performance assessment of all direct reports, team leaders and associates.
Manage relationships with key business partners and stakeholders. Content services for messaging to audiences across multiple platforms (Agile/Waterfall methodologies).
INTUITIVE SURGICAL, (Medical Device) Sunnyvale, CA 2/2022- 05/2023
Senior Technical Program Manager
Managed successful implementation of Cloud Base Call Center (Nice CXone)- Service Cloud, a cloud-based contact center platform across multiple communication channels in shared cloud infrastructure resources and services for EU, CAN, US National, East (India, Korea, China, Taiwan).
Implementation of SAP International Logistics, EU, CAN, US National, East (India, Korea, China, Taiwan)
Partnered with business sponsors to define success criteria. Managed financial, budget, resources management. Applied the best practices throughout project lifecycles using Agile/Waterfall methodologies. Managed (RAID) risks, issues, decisions, project dependencies. Conflict resolutions, meeting deadlines, and regulations requirements.
Developed work breakdown structure (WBS), milestones, critical paths, system dependencies, master project schedule using Project Management Body of Knowledge (PMBOK) Validation (VV&T). Works effectively with stakeholders, up to senior leadership team level. Responsible for the oversight and performance of project status, meetings, reporting, scope changes, financials, administrative, and technical issues.
KAISER, (Healthcare)Pleasanton, CA 4/2019-11/2021 12/2021-2/2022 4/2019 – 12/2021
KP Digital (Product/Experience): Senior Technical Program/Project Manager
Lead delivery manager, responsible for all aspects of Digital Program/Projects of complex nature for KP Digital.
Developed detailed work plans, schedules, project estimates, resource plans, and status reports using Smartsheet and MS Project. Developed requirements, plans, schedule/timeline, and risks/issues/quality, project tracking &analysis.
Provided leadership, technical, operational, financial, and managerial leadership for successful program implementation.
Provide oversight of program implementation including all activities, outputs, and outcomes related to project management and administration, including reporting, budget development and monitoring, financial transactions, execution of project plans, and project performance (Appointment Center, Digital Filing Cabinet/Document Management)
Quality and Risk management, Success Criteria KPI measure performance relative to program goals and critical path analysis. Identified and communicated problems and issues proactively to a wide range of stakeholders and cross functional team, Created, coordinated, and maintained integrated project/program plans.
SKYLINE Digital Marketing, Dallas & San Francisco, CA 4/ 2018 – 4/2019
Digital Program Director, Product and Services
Responsible for the oversight and performance of program status, meetings, reporting, scope changes, financial, administrative, and technical issues. Responsible for developing strategies and technologies to support products and services portfolio. Maintained schedules/ milestones. Worked with and holds vendors and 3rd party contractors to account on deliverables, costs and timelines as outlined in the approved SoW.
Responsible for planning, organizing, reviewing, and evaluating the programs, services, and activities of the Information Technology Program. Led to negotiate contracts with vendors and suppliers.
Responsible for hiring, career development, work assignments, annual review, and delivery of projects in alignment with larger business goals, Commercial, Sales and Marketing.
Managed and maintained a portfolio of projects across multiple clients (Dynamize, Premium Protein, Medterra (Salesforce - SFDC)), Quote Software by Salesforce (CPQ- SFDC Cloud base) and Service Cloud, integration with Aprimo Digital Asset Management (DAM) and Adobe (AEM) Software ensuring that project success is achieved and ensured alignment to RFP’s budget. (Mondy.com, Trello, Smartsheet, WordPress)
Implementation of shared cloud infrastructure resources and services in regulatory requirements and MDM integration (Customer, contact, company, product Master).
NORTHROP GRUMMAN, TECHNICAL SERVICES, Monterey Bay, CA 11/2012 – 3/2018
Senior Technical Program/Project Manager
Managed multiple projects (Infrastructure Project, Business Intelligence (BI), InfoSphere ETL, Data Analytics tool (SAS), Warehouse – HR Civilian, MDM (Customer, contact, company, product Master), System for Training, Business Analytics and Reporting). Responsible for planning, organizing, reviewing, and evaluating the programs, services, and activities of the Information Technology Program.
Implemented Information Assurance, Security (PII standards) for projects. Oversaw business intelligence system development, data warehouse, and consolidation of government database projects.
Protected classified data (information assurance) by managing Identity and Access management (I&A) system, role-based security system, security management particularly military healthcare benefits & eligibility, Medical, Medicare, patient registry, and duplicate identities resolution nationwide and internationally. Consolidation & Migration of 5 databases to one instance
AMKAL TECH, San Mateo, CA 9/2009 – 11/2012
Implementation Program Director/Senior Consultant, Kaiser Permanente, Pacific BioSciences, Spinal Modulation, eBay
Directed, and delivered solution implementation, operational service.
Implant Spinal Medical Device Class 3 product development.
Worked with partners, and sub-contractor teams as appropriate to contract agreement, installation infrastructure planning, Vendor and Supplier Management, Commercial, Sales and Marketing.
Implementation SAP and integration with SFDC Salesforce Cloud base and Integration of PLM Agile Quality System, TrackWise, Regulatory Compliant SFDC Cloud base) and Integration of Agile Regulatory Compliant Accountable for IT Technical Risk Assurance: IT Technical Risk Assessments for program / projects through governance, compliance, and Validation, CAPA, cGXP (Saas, B2B, B2C, e-Commerce).
Education
Master of Science (MS), Software Engineering, National University, San Diego, CA
oTheses: Artificial Intelligence software for FMC Bradly Tank Repair Technician
Professional Development
Certified Master Project Manager (MPM®), American Academy of Project Management (AAPM)
Certified Product Owner (CSPO), VM Edu-Scrum Study-The Agile Academy
SAFe 5 Release Train Engineer, Scaled Agile
Project Manager Certification UC Santa Cruz Extension: Certified Project Manager - PMP
Certified Scrum Master (CSM), Scrum Alliances
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