General Manager Quality Control

RESUME

Dhinakaran.M

No.*** /*A*B,Site **,Annaivelankanni Nager

keeranatham, Saravanampatti,

Coimbatore, Tamilnadu - 641035

Cell no : 962-***-****

E-mai l: **********.*********@*****.***

**********.*********@*****.***.**

My Passion

• To identify areas for productivity gain and continuous improvement to the company.

• To develop contingency plans and carry out methodologies to enable effective execution of new plans.

• Ability to prepare additional training to achieve high working standards and play an active role in planning and managing special operations.

• Sales Team Building & Leadership, Profit and Loss Management

• Negotiation & Budget Control

Educational summary and Certification

• Bachelor's degree in B.Tech in Computer Science Engineering, Rajiv Gandhi College of Engineering &Technology, India year 2008

• Diploma in computer Science Engineering, Vivekananda Polytechnic College, India year 2005.

• Special course in SINGAPORE CUSTOMS about Customs Procedures for Import and Export

Professional Experience

NATIONAL CASHEW'S in Neyveli (Nadukuppam)

Assistant General manager from ( 2024 Sep & Till Now ) Work Description:

1. OPERATIONS & PRODUCTION:

• Supervise end-to-end cashew processing: shelling, drying, peeling, grading, and packing.

• Monitor production targets, output quality, and raw material utilization.

• Ensure timely procurement and inventory of raw cashews and packaging materials.

• Maintain and optimize machinery and ensure minimal downtime. 2. QUALITY ASSURANCE:

• Implement and monitor food safety, hygiene, and quality standards (HACCP, ISO, FSSAI).

• Coordinate lab tests and quality control checks at all stages of processing.

• Minimize wastage and improve yield and product standards. 3. TEAM MANAGEMENT:

• Lead a team of supervisors, machine operators, laborers, and office staff.

• Conduct regular training sessions on safety, quality, and productivity.

• Allocate responsibilities, track attendance, and ensure HR compliance. 4. LOGISTICS & SUPPLY CHAIN:

• Coordinate inward logistics (raw nut procurement) and outward logistics (customer dispatch).

• Liaise with transporters, warehouse personnel, and buyers.

• Maintain accurate records of inventory, production, and shipments. 5. SALES & BUSINESS DEVELOPMENT :

• Maintain relationships with wholesalers, exporters, and retailers.

• Handle customer queries, orders, and feedback.

• Monitor market trends and competitors.

6. COMPLIANCE & REPORTING:

• Ensure compliance with government regulations (labour laws, pollution, factory license).

• Prepare daily/weekly/monthly reports on production, sales, and finance. FREIGHT ZONE LOGISTICS in Trichy

Operation Manager from ( 2021 July 1 to 2024 August 30) Work Description:

• Develop and implement logistics strategies to ensure efficient and cost-effective operations prosess.Monitor and analyze logistics performance metrics to identify areas of improvement

• Manage the daily operations of the logistics team, including scheduling, resource allocation, and performance management

• Develop and maintain relationships with suppliers, customers, and other stakeholders

• Monitor and manage inventory levels, ensuring accuracy and timeliness

• Develop and implement processes and procedures to ensure compliance with regulatory requirements

• Negotiate and manage contracts with suppliers and customers

• Analyze and report on logistics costs and performance

• Develop and implement strategies to reduce logistics costs

• Identify and implement process improvements to increase efficiency and reduce cost

• Implementing processes to maximize conversions of customer enquiries, to ensure maximum profitability and revenue

• Responsible for operational controls, measurement and reporting systems to support safe, effective, and reliable operations

• Responsible for managing and maintaining the warehouse activities including warehouse inward, outward and cycle count

• Responsible for vehicle planning, execution, tracking, and maintenance, for creating trip sheets and route plans, and ensure timely pickup and delivery

• Responsible for inbound and outbound operations, including timely notification to customers, and ensure timely and complete delivery

• Ensure Service Level Agreements are in line with the guidelines, for achieving the agreed levels of SLA

• Responsible for checking and tallying content with the PO

• Responsible for timely billing and collection of all payments, as per the agreed norms, to ensure zero debit

• Responsible for regularly monitoring the receivables and payables, as per the contract

• Responsible for performing weekly cycle counts and daily data updation

• Ensure self-involvement and timely and efficient completion of Total Employee Involvement initiatives of Kaizen(Protocols)/Suggestions related projects leading to efficiency gains/ cost reduction

• Responsible for process development and optimisation, and Continuous Improvement.

• Ensured safety methods, practices and programs were implemented and maintained.

• Responsible for development and assessment of operating procedures and organisational instructions.

• Ensured that freight was being moved in a safe and timely manner utilising appropriate equipment and tools Coach, train and develop employees consistent with company policy.

• Planned, researched, coordinated, and executed comprehensive logistics strategies; coordinated all outbound and inbound operations; budgeting.

• Interpreted, implemented, and enforced Service Center Work Instructions and Company policies

DSV AIR & SEA SINGAPORE PTE LTD

Executive AirFreight Export Singapore.

Freight Forwarding. 2013- 2016, Re-joining at 01-08-2017 to 03-08-2021 Work Description:

• Responsible for assigned sales targets (monthly, quarterly and annually).

• Goals set for centres month on month, maintaining relationship with target customers, customer service, ensuring high rate of return on investment, sales support and sales

• Maintaining AD stock as per norms, Document collection, Provide daily updated data to AD.

• Establishing a healthy relationship with retailers, Effectively handled the Retailers Claim Settlement, Promoting Sales through Visibility in my area.

• Operating Internet, Updating all records and documents (Hard copy as well as Soft copy), Purchasing and maintaining stocks, Data Entry, Updating accounts, Compiling MIS reports, Networking with different stake Holders and organization.

• Implemented multiple innovative engagement models to scale the relationship at every stage.

• Thorough knowledge of import/export/ warehouse procedures, terminology and documentation

• Receive, unload, and process incoming stock and materials

• Keep records of items shipped, received, or transferred to another location

• Operate and maintain warehouse equipment

• Responsible for overseeing the Entire Store Operations. Maintaining Daily Mirror.

• Prepare and complete orders for delivery or pickup according to schedule

• Follow safety regulations and maintain a safe work environment

• Created and maintained team relationships & Proper process of inward & outward of stock

• Monitor stock levels and report discrepancies

• Keep records of items shipped, received, or transferred to another location

• Plan logistics, transport, timelines & payment/invoicing schedules and Manage transporters.

• Timely transport and movement of items from warehouse & distribution centers to vendors,etc

• Proficiency in SAP ERP system, FOS systems, Microsoft application, etc

• Processed and assign documentations to the correct assigned customer freights.

• Performed data entry and issue freight arrival notices to customers and brokers. Prepared domestic delivery orders. Created account payables/receivables to balance profit margins.

• Issued electronic/check payments to vessel carriers, truckers, and other freight forwarders.

• Coordinated with carriers and governmental agencies to assure punctual release of goods/containers.

• Managed ground floor operations for global Internal Operating Procedures, ensuring error free receipt.

• Created tracking reports, decreasing customer inquiries and optimizing time savings.

• Evaluated distribution logistics in establishing cost effective pricing for customer.

• Communicated effectively with the traveling agencies ensure timely delivery of freight and Verified goods were packaged adequately to prevent damage, spoil or theft during transit

• Strong client relationship management skills with proven success in being

• Customer-focused and results driven in an environment, Tracked cargo from the factory door to final destinations.

• Maintained customs recordkeeping system

• Handled the responsibilities of receiving goods, processing documentation, storing deliveries at warehouse, tracking as well as distributing materials

• Responsible for assisting Logistic professionals with load-out of items being shipped

• Assigned the tasks of maintaining proper record of inventory of items in warehouse and order as required

• Responsible for General shop maintenance and proper housekeeping,

• Execute work improvement processes and staff deployment & materials in the warehouse are well maintained and properly stocked Kintetsu World Express (S) Pte Ltd Logistics company in Singapore 2011 – 2013(Vendor based –EYES company)

Operation Executive

Trade Officer (Import/Export – Singapore customs)

Work Description:

• Import, Export, Transshipment and Certificate of Origin declaration for air freight, sea freight and Trucking Permits which includes Permit Types like Temporary Import, Temporary Export, Duty Permit, Shutout, Storage, Removal, Etc

• Preparing Customs document with Error Free Declaration with 100% Accuracy for high valued goods as per customers SOP

• Applying for Certificate of origin (New Form and Back to Back) follow up with customs to get approval

• Prepare and checking all Import / Export Documentation

• Preparing GST calculation for customers according to the shipping terms

• Maintain proper filing of documents according to permit conditions

• Preparing Monthly, Weekly reports for review meetings

• Responsible for assisting Logistic professionals with load-out of items being shipped

• Assigned the tasks of maintaining proper record of inventory of items in warehouse and order as required

• Responsible for General shop maintenance and proper housekeeping,

• Execute work improvement processes and staff deployment.

• The materials in the warehouse are well maintained and properly stocked.

• SIBI ENGINERRING in India

May 2009-2011

Executive Engineer

• BELL TECHNOLOGY in India

May 2008 - 2009

Junior Executive Officers

Personal Details

Date of Birth : 23 May 1985

Nationality : Indian

Marital Status : Married

Aadhaar No : 557*-****-****

Spass No in Singapore : Fin No : G5161529N

Passport Details : Passport No Z4836414

Date of issue : 07/06/2018

Data of expiry: 06/06/2028

Signature

Date:

Place: Coimbatore (DHINAKARAN.M)

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