Support Specialist Project Management
Resume:
Tyrone Giles
New York, NY 10116
Mobile: 917-***-****
email:********@*******.***
Network Engineer\ Systems Administrator\ Desktop Support Specialist \Help Desk Support: Solutions-driven professional providing rapid and client-focused technical support. The capacity to identify root causes and direct users to lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding. Well-versed in a variety of common operating systems, applications, and hardware with an ability to learn new tools and adapt to new technologies quickly. Outstanding interpersonal skills.
Areas of Experience:
• System Implementation • Client Relationship Management
• Root Cause Analysis • Liaison Between Vendor & Client
• Ad Hoc Maintenance • Preventive Maintenance & Data Recovery
• Break/ Fix - Audio & Video Support • Cyber & CCTV Security Camera Analysis
• End-User Training & Client Support • HIPAA Compliance & Service Level Agreements
Education:
New York Institute of Technology, New York, NY.
Electrical- Mechanical Computer Technology
Electrical Engineering Technology
Technical Proficiencies:
Platforms: Windows 10, 11, ChromeOS; macOS; iOS; Android; Legacy Platforms: Windows Server 2003-2016, MS-DOS, XP, Vista, 7, 8. Networking Technologies: TCP/IP, DNS, DHCP, SMTP, HTTP, POP3, IMAP. Management Tools: MDM, MAM, MDT, SCCM, Intune. Hardware: Dell and HP servers, desktops, notebooks; Apple computers; multifunction printers (Lexmark, HP, Canon, etc.); scanners; large format plotters; POS systems; VOIP phones; various routers and access points; smartboards; projectors Cloud Computing: Deployment, break/fix, rollouts, system migrations, security camera installations, Zoom setups. Applications: Microsoft Office 365, Teams; Symantec Ghost; Norton Antivirus; Bitdefender; BitLocker, Sophos Firewall; McAfee; Wireshark, ManageEngine, Citrix; Epic, SaaS, PaaS, IaaS; TeamViewer; LogMeIn; Fusion, VMware; Adobe. Work Experience:
Health Styles Medical Clinic, Brooklyn, NY. November 22, 2016 to Present Network Engineer, Administrative and Desktop Support.
(Contractor per assignment/SLA) Downtown Brooklyn, NY. Provides comprehensive support for desktop, user, and network administration, with a focus on monitoring network performance and implementing necessary upgrades. This includes rewiring and transitioning cabling from Category 5e to Category 6 when needed. Networked all switches, access points, credit card, medical, computers, and printer peripherals, which included the Clinic’s main multi-function copier, Canon IR-ADV 715; set user and scan permissions for 14 workstations and ensured that all workstations are equipped with the latest operating systems, updates, antivirus software, and device drivers. Additionally, conduct regular security threat scans and act as the primary liaison with third-party vendors. I consult with clients about end-of-life software and hardware, consistently recommending timely updates to enhance overall system efficiency and performance. Page-1
Charles Krypell, Inc., New York, NY. September 20, 2001 to Present
(Contracted per Assignment/SLA) Network Engineer\Administrator. Served as the primary vendor for all IT needs. Provides administrative, desktop, and helpdesk support for twenty-six employees. Migrated and set up data and hardware during relocation. Designed and wired the new network infrastructure at the new location, which included a Dell R820 Server with Data Center capabilities, twenty-six custom-built Windows 7 Ultimate workstations now upgraded to Windows 10 Pro, numerous Lexmark Color Laser printers, switches, flatbed scanners, handheld barcode scanners, and various POS printers such as Epson, Symbol, Handheld, Zebra, and IBM printers. Configured iMacs using VMware Fusion for virtual PC operations. Mount Pleasant Christian Academy International (MPCAI), Harlem, NY. June 2, 2009, to Present Director of IT and Technology. Provide onsite and remote support for the Dean at multiple locations. Designed and redesigned school networks. Oversaw the procurement of Dell, HP, Chromebooks, personal computers, notebooks, mobile devices, printers, peripherals, hardware, software, and security camera equipment. Install and provide ongoing maintenance and implementation of the school’s network and security camera infrastructure to ensure that the school’s and students' data is protected and the security cameras provide a safe environment for all locations. Manage repair schedules with external vendors for all IT purposes. Perform regular inventory counts on all computer hardware and IT equipment. Kingdom Christian Culture Centers (KCCC), Yonkers, NY. June 9, 2019 to Present IT and CCTV Camera Security Surveillance Administrator. (Contracted in Yonkers, NY.) Redesigned and configured multiple networks, including wireless systems, security cameras, and VoIP phones for multiple Customized CCTV solutions to meet client needs and budget, while negotiating competitive pricing with vendors. Provide IT support for thirty cameras across two remote locations, an in-house Daycare, and a Recording studio. Installed and trained authorized users on how to use the security camera software and live view. Repaired, maintained, upgraded, and secured all of the center’s networks remotely or on-site. Fordham University, (Lincoln Center, New York, NY; Rose Hill Campus, Bronx, NY). August 22 to October 26, 2018 L2/L3 User Support Specialist. (Contracted in Manhattan and the Bronx, NY). Provided level two and three support, along with White Glove service, to a network of over 1,500 staff members, faculty, executives, and VIPs. Diagnose and resolve technical issues, execute updates, and manage the deployment of malfunctioning devices, including Macs, HP Elite G series desktops, notebooks, printers, and other peripherals across both campuses. Mapping new users and migrated Macs and PC’s to the university’s domain using LANDesk Active Directory. Imaged Macs with OSX High Sierra, and PCs with Windows 10 Pro, while facilitating the upgrade from Windows 7 Pro to Windows 10 Pro. Worked with Easy Vista IT service management software, I trained new User Support and Desktop Support consultants, and mentored work-study technology students, providing them with the necessary guidance on best practices and troubleshooting. Page-2
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