Talent Development Change Management

Estee Robinson

*********@******.*** ***n***n**** LinkedIn: [URL]

PROFESSIONAL SUMMARY

Results-driven HR and Operations Leader with 8+ years of experience in talent development, change management, and organizational i CORE COMPETENCIES

• Change Management & Stakeholder Engagement

• Talent Development & Coaching

• Leadership Training & Team Effectiveness

• Organizational Development & Employee Engagement

• Performance Management & Retention Strategies

• Workflow Optimization & Process Improvement

• Cross-Functional Team Leadership

• Learning Program Design & Facilitation

PROFESSIONAL EXPERIENCE

Fulfillment Associate & Learning & Development Ambassador Amazon.com Services LLC September 2024 – Present

• Led team training sessions and supported employee onboarding to improve readiness and performance.

• Designed and executed workflow improvements, boosting operational efficiency.

• Restructured and built new teams from the ground up to support operational needs.

• Created and managed team schedules using Microsoft Word and Excel to streamline labor allocation.

• Supported cross-functional initiatives in problem-solving, process optimization, and talent development. Seasonal Fulfillment Associate Amazon.com Services LLC July 2024

• Executed core fulfillment functions, including picking, stowing, and packing to meet peak operational targets. Digital Coach Walmart

August 2022 – March 2024

• Developed and implemented strategies to improve operational efficiency by 15%, reduce costs by 10%, and increase customer satisfa

• Facilitated interdepartmental communication to enhance collaboration and problem-solving.

• Supported talent development initiatives including hiring, coaching, and performance management.

• Led conflict resolution and dispute management to maintain positive work culture. People Lead Walmart

July 2019 – August 2022

• Directed weekly staff meetings and management reviews, resulting in a 25% improvement in team performance.

• Managed full-cycle recruitment and onboarding, consistently hiring top-performing talent.

• Designed and rolled out performance review systems that improved productivity and satisfaction by 15%.

• Conducted exit interviews and implemented insights that reduced turnover by 10%. Personnel Manager Walmart

June 2018 – July 2019

• Administered compensation, benefits, and performance management programs to improve retention by 20%.

• Provided HR guidance on policy and compliance matters, supporting disciplinary and corrective actions.

• Developed initiatives to improve employee morale and foster a positive workplace culture. EDUCATION

CertHE/HNC, Human Resource Management (HRM) Southern New Hampshire University May 2025 CertHE/HNC, Business Administration (D.B.A.) Bellevue University July 2020 High School Diploma, Science John F. Kennedy High School June 2000

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