Business Development Customer Service

Patrick Glaser Raleigh-Durham-Chapel Hill, NC 919-***-**** ***.******@*****.*** LinkedIn

Managerial Professional with 20+ years of experience in operations, business development, program administration, and customer service across healthcare, logistics, and service industries. Proven track record in improving patient and customer satisfaction through data-informed strategies and cross-functional collaboration. Highly skilled in driving operational efficiency, spearheading strategic initiatives, and developing high-performing teams.

CORE COMPETENCIES

- Performance Improvement

- Patient Experience Enhancement

- Data Analysis & Reporting

- Cross-Functional Team Leadership

- Strategic Planning & Execution

- Regulatory Compliance

- Process Optimization

- Stakeholder Engagement

- Budgeting & Resource Management

- Change Management

PROFESSIONAL EXPERIENCE

Fidé Healthcare Staffing – Raleigh-Durham, NC Business Development Executive Jan 2025 – Present

- Generated targeted prospect lists, enhancing lead quality by 30%.

- Booked outbound meetings via cold calls, emails, and social outreach, increasing client engagement by 50%.

- Delivered strategic weekly performance reports to leadership, driving improved decision-making.

- Implemented and administered ZoomInfo platform, resulting in a 150% increase in target accounts sales prospecting and targeting.

Greenscape Inc. – Raleigh-Durham, NC Business Development Manager Jan 2024 – Nov 2024

- Generated $800K+ in new contracts in under 10 months by building key client relationships.

- Managed the sales pipeline using CRM tools, boosting lead quality by 30%.

- Organized 12+ customer appreciation events with 100+ attendees, strengthening client loyalty.

- Responded to and created proposals for RFPs for property managers, facility managers, and municipalities.

Quest Diagnostics – Raleigh-Durham, NC Route Sales Representative Jun 2023 – Jan 2024

- Conducted timely specimen pickups from medical facilities, adhering to all safety standards.

- Delivered exceptional service to patients and healthcare staff, maintaining a 95% satisfaction rate.

- Complied strictly with HIPAA and company policies to protect sensitive data.

Indie Property Restoration (Self-employed) – Raleigh-Durham, NC Owner Nov 2022 – 2023

- Provided residential property improvement services including power washing and painting.

- Implemented recycling and pallet repurposing initiatives to reduce waste and cut costs.

TROSA, Inc. – Durham, NC Program Administrative Manager Feb 2020 – Nov 2022

- Led COVID-19 response efforts, protecting 500+ residents with minimal infection spread.

- Streamlined legal coordination processes, reducing turnaround time by 30%.

- Maintained 95% audit compliance with VA regulations through detailed documentation.

TROSA, Inc. – Durham, NC Operations Manager Feb 2014 – Feb 2020

- Won WRAL’s “Best Moving Company” award 7 years in a row based on customer reviews.

- Achieved 98% customer satisfaction through optimized logistics and customer service.

- Oversaw CRM and scheduling software rollout, increasing efficiency by 20%.

- Built and led high-performing teams, ensuring regulatory compliance across roles.

University Graphics – Birmingham, AL Sales Manager 2009 – 2014

- Closed $1.5M in top-tier ad sales, breaking previous company records by 50%.

- Promoted from Account Executive to Sales Director in 6 months due to strong performance.

- Recruited and trained 7 sales staff, increasing average team sales by 35%.

EDUCATION

Loyola University Maryland – Baltimore, MD Master of Business Administration, Information Technology

Loyola University Maryland – Baltimore, MD Bachelor of Science, Business Marketing 1999

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