Customer Service Data Entry

DiAngela Bland

Skokie, IL *****

Phone: 847-***-**** E-Mail: *************@*****.***

Professional Summary

Organized and dependable Customer Service Professional with 15+ years of experience providing exemplary customer service and leveraging data entry operator capabilities to complete tasks. Adept at quality assurance, upholding company standards and creating detailed reports. Skilled at verifying documents, resolving customer queries and functioning as a liaison.

Work History:

Northwestern University 01/2025 - current

CSO - Monitoring residents, visitors, and vendors. Reporting security concerns, and performing patrols. CSO’s also assist with community policing efforts and participate in special events.

American airline 01/2024 - 05/2024

Expeditor – Prepares customer correspondence, investigates discrepancies, and complies with statistical data for reports. Ensures contact is maintained with the bag room Supervisor regarding operation items. Reroute, and retag misconnected bags. Research un-tag bags and identify bags that were not sorted or not loaded. Follow up with other stations or locations to locate lost or misplaced luggage. Required to complete designated paperwork, and update queues for all opening and closing duties as assigned. Authenticator - Inspector 01/ 2021 - 05/2022

StockX- Authenticator, Lucid Motors- Parts Inspector, Tempe, Arizona

● Directed authentication procedures by evaluating and inspecting consigned products and verifying documents, ensuring 100% compliance with laws and regulations. Police Record Input Operator 06/2002 – 11/2020

● Spearheaded customer service interaction, by assisting customers in person & by telephone and referring them to relevant departments and agencies, enhancing customer satisfaction and query resolution.

Evanston Police Department Evanston Police Data Entry Clerk

● Assists customers in person and by telephone, directing individuals to other departments and agencies.

● Proactive mindset focused on finding solutions to customer problems.

● Inputting information into computer databases; prioritizes paperwork for data entry; retrieves audio files and documents.

● Scanning documents, answering phones, copying records and other information, entering, and retrieving data from various computer programs and systems.

● Sorting and filing documents, searching files for information, and preparing and distributing information as directed by Department policy. Education

Associates of arts in Criminal Justice, University of Phoenix Core Competencies

Document Verification, Customer Service, Liaison, Issue resolution. Technical Skills

Laserfiche, Law Enforcement Record Management System (RMS), Crime Analytic Software, FEMA certified.

Skills in operating PC and network computers, printers, scanners, and fax machines; learning multiple computer software applications; proper telephone etiquette and operation of telephone systems; radio dispatch; analyzing data and information; producing high quality and high quantity results.