General Manager Operations
Resume:
Julie Blye
General Manager / Operations Manager
Portland, OR 97236
*********@*****.***
SKILLS
As an accomplished Manager seeking fresh challenges and growth opportunities, I bring a passion for exemplary customer service, robust employee training, and strategic sales planning. Possessing a keen business acumen, I am adept at P&L management and budgeting. Seeking a dynamic company where I can leverage my skills to cultivate high-performing teams and drive impactful results, I excel in fast-paced environments and embrace change, drawing from 17 years of management experience at Starbucks and over a decade with other esteemed organizations.
EXPERIENCE
Uplift Botanicals, Portland, OR - General Manager / Operations Manager October 2018 - PRESENT
● Oversee daily operations, including hiring, training, and employee retention, while ensuring adherence to policies and procedures.
● Drive sales through innovative promotions and meticulous inventory management, while implementing safety and security measures.
● Manage budgeting on a daily, weekly, and monthly basis, while ensuring compliance with City and State regulations.
Sunny’s Dinner/Golden Corral, Portland, OR - General Manager June 2016 - October 2018
● Directed daily operations, including employee recruitment, training, and skill development, alongside meticulous inventory management.
● Crafted and disseminated marketing collateral to enhance brand visibility and attract new clientele, employing analytics for strategic problem-solving.
● Demonstrated proficiency in overseeing operations, personnel management, and strategic marketing initiatives to drive business growth and optimize performance. Old Navy, Gresham, OR - Merchandise Manager
June 2014 - September 2016
● Prioritized customer satisfaction and fostered brand loyalty through effective management of Old Navy credit card enrollments.
● Managed daily store operations, maintained sales targets, and executed strategic visual merchandising to drive profitability.
● Led a team in receiving and stocking shipments, while overseeing employee training and development, and optimizing inventory management processes. Starbucks Coffee Co, Portland, OR - Store Manager
March 1993 - May 2014
● Achieved high customer satisfaction by implementing strategic plans and fostering a customer-focused team.
● Developed and executed sales plans, consistently exceeding targets with 18% sales comps and 12% customer transaction rates.
● Excelled in planning and executing company initiatives, including visual merchandising, resulting in top district rankings for promotional items and sales growth.
● Implemented lean principles for inventory management and cost efficiency, driving waste reduction and improving COGS.
● Demonstrated expertise in conflict resolution, change management, financial analysis, and employee development through leadership roles, facilitation, and multi-unit management experience.
Additional Skills
● Change Management
● Conflict Management
● Lean Inventory Management
● People Management
● Project Management
● Process Development Improvement
● Strategic Budgeting & Planning
● Quality Assurance
● Proficient in MS Word & Powerpoint
Certifications & Licenses
● OLCC Service Permit
● Food Handler Certification
● Bartender License
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