Customer Service Assistant Manager

JOSE L. ALVA NUNEZ

PROFILE

A self-motivated, hard working individual coming from the food industry, who is looking for an exciting career change.

EXPERIENCE

MANAGER, FRIENDLY’S; MASSAPEQUA PARK, NY — MARCH 2024-PRESENT Responsible for overseeing daily operations of the restaurant. Prioritizing outstanding guest service and responsible for sourcing, hiring and developing team members. Responsible for providing a safe work environment and ensuring all standards and procedures are followed. ASSISTANT MANAGER, ADELPHI DELI; GARDEN CITY, NY — 2010-PRESENT Prepared sandwiches and various meats and vegetables. Implemented excellent customer service by ensuring accurate delivery of items. Used safe food handling practices when preparing food items. Acted as manager in manager’s absence. OWNER, DANIEL’S COFFEE SHOP; NORTH BELLMORE — 2006-2008 Carefully took customer orders by phone and in person. Prepped, stored, rotated and stocked product. Routinely cleaned and maintained kitchen equipment and appliances. Resolved customer concerns in a positive and constructive manner. Inventory Control/ Ordering. Instructed staff on appropriately handling difficult and complicated sales/ situations. Interviewed job candidates and made staffing decisions. EDUCATION

NASSAU COMMUNITY COLLEGE, GARDEN CITY, NY — CERTIFICATE OF PARALEGAL PROGRAM, 2023

JOHN JAY COLLEGE OF CRIMINAL JUSTICE, NEW YORK, NY — BACHELOR OF INTERNATIONAL CRIMINAL JUSTICE, 2019

NASSAU COMMUNITY COLLEGE, GARDEN CITY, NY — ASSOCIATE OF CRIMINAL JUSTICE, 2005 — MINOR IN HUMAN RIGHTS

SKILLS

Fluency in Spanish.

REFERENCES

Brian McCarthy - Owner, Adelphi Deli — 516-***-**** Elizabeth Connolly - Professor of Nassau Community College — 516-***-**** 200 Second St. - Apt. 6, Mineola, NY 11501 516-***-**** ********@*****.***

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