Customer Service High School
Resume:
Ross Luffey
*** * *********.**, **********, Hagerstown, 21740, US
**********@*****.***
Achieved success in providing unsurpassed customer service. Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
With a team-oriented mentality and a commitment to customer satisfaction, business goals, and sales excellence, I am efficiency-driven and organized.
Professional telephone demeanor
International sales support
Complaint resolution
High School - 1992
Coconut Creek High School - Coconut Creek, FL
Business Administration - Did not Graduate
Broward College - North Campus - Coconut Creek, FL Call Center Representative Specialist - August, 1994 to December, 1999 State Troopers Associates - Lauderhill, FL
Lauderhill Florida
Kept up to date on product and service changes.
Described and explained details about our fund raising options to inform customers and guide purchasing decisions.
Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
Increased productivity by anticipating needs and providing excellent support. General Manager Administration - January, 2000 to July, 2008 Xental Inc/Professionally Speaking - Davie, FL
Implemented operational strategies and effectively built customer and employee loyalty through hiring and team work.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. Reviewed financial statements and payroll reports in order to assess peak performance, make targeted improvements, and implement changes that resulted in progress. Worked directly with management, Assistant Management, and the Owners to brainstorm, discuss strategy, and mitigate performance issues.
Oversaw over one hundred team members across two departments, resulting in an annual revenue increase every year I was there.
Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
Trained, coached and mentored staff to support a smooth and safe work environment for all. Professional Summary
Skills
Education
Work History
Internet Sales Manager - September, 2008 to April, 2011 Lexington Park Ford - California, MD
Established and enforced sales goals using a motivational and proactive approach to boost team success. Was in charge of overseeing product implementations at customer sites. Improved operational efficiencies by developing and implementing customer service protocols and standards.
Kept track of everything.
Increased sales volume by managing accounts and cultivating relationships. Sales Associate/Internet Sales - November, 2011 to December, 2021 Fitzgerald Auto Mall- Chrysler - Lexington Park, MD Answered over fifty calls calls per day to help customers with their questions and concerns. Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
Solved customer issues, improved operations, and provided excellent customer service. Generated more than 700 thousand in monthly sales with successful marketing, sales, and customer relations strategies.
Completed up to twenty five sales every month.
Looked for industry trends on social media and through online sources. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Sales Associate Specialist - January, 2022 to Present Fitzgerald Chevrolet of Hagerstown - Hagerstown, MD Outperformed my sales targets and increased client retention every month. Created and delivered engaging sales presentations to convey product benefits. Branded products and maintained long-term client relationships through effective salesmanship. Created and followed up on lead lists that were generated as a result of specific marketing campaigns. Was in charge of educational training and product demonstrations. Maryland Sales License Vehicles
Certifications
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