Customer Service Representative
Resume:
M A N D I S A
R O B I N S O N
CUSTOMER SERVICE REPRESENTATIVE
SUMMARY
Results-oriented and proactive professional with a strong background in customer service and client engagement.
Demonstrated expertise in outbound communication and relationship management. Proven ability to meet performance targets, handle high call volumes efficiently, and effectively utilize CRM systems.
Seeking to apply my skills and dedication to a dynamic team. SKILLS
816 Monza
Greater Portmore
St. Catherine
Jamaica W. I
***************@***.***
CONTACT
EDUCATION
HEART College of Hospitality Services
2016 - 2017
Front Office Agent - Level 2 Certification
Caribbean Secondary Education Certificate
(CSEC)
2016 - 2017
English Language - III
Social Studies - III
PROFESSIONAL EXPERIENCE
Interpersonal skills
Problem-solving
Team Collaboration
Empathy
Communication
Customer service
Computer skills
CRM Software
Troubleshooting
Customer Service Representative
StarTek Inc.
Nov 2023 - Feb 2024
Managed complex customer inquiries with
professionalism and efficiency.
Accurately documented customer interactions
in CRM systems to support seamless follow-up.
Resolved issues promptly, contributing to
improved customer satisfaction and retention.
Customer Service Representative
Ibex Global
Mar 2021 - Oct 2022
Engaged clients in meaningful conversations to
identify needs and ensure a high level of
satisfaction.
Proactively recorded interactions and
outcomes to maintain accurate and detailed
records.
Collaborated with internal teams to streamline
processes and enhance overall service quality.
REFERENCES
Devania Cornwall-Jones
Trainer, ACI 876-***-****
Sabrina Wizzard
Manager, Ibex Global 876-***-****
Shanelle Morgan
Dispatcher, Berryllium 876-***-****
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PROFESSIONAL EXPERIENCE
Customer Service Representative
Alorica
Jul 2019 - Jul 2020
Managed high call volumes daily while
maintaining professionalism, composure, and
efficiency.
Resolved service issues by identifying root
causes and implementing effective solutions.
Provided exceptional customer support across
phone, chat, and email channels.
KEY ACHIEVEMENTS
Consistently achieved or
surpassed performance targets,
demonstrating a strong
commitment to service
excellence.
Maintained high customer
satisfaction scores by applying
empathy and resolving issues
efficiently.
Recognized for adaptability and
the ability to quickly learn new
processes in fast-paced and
dynamic environments.
Contact this candidate