Distribution General Manager, forklift operations

Shannon S. Chapell

*** ***** **** ****, *********, MS 38618

(901) - 336-4224

*.*.*******@*****.***

Willing to relocate

Over 20 years leadership of warehousing and distribution operations, union and non-union environments, including 3PL and green-field / start-ups. meeting objectives and exceeding performance targets. Lead analyzing processes in streamlining administrative and operational functions to enhance efficiency, reduce costs, lead CCI initiatives, and elevate customer satisfaction. Worked with leadership teams to recruit, train, and direct engaged teams, ensure exceptional customer service, and strategically allocate resources to support business goals. Oversaw automation implementation and utilization, budget planning, control, negotiated favorable terms with vendors, and identify new business opportunities while monitoring financial performance and maintaining operational goals

Professional Experience

McCormick

Regional Distribution Center

Byhalia, MS

General Manager

2022-2025

24/7 operation

• Conducted daily reviews of Key Performance Indicators (KPI) and targets with the plant leadership team, ensuring alignment and effective execution of daily and weekly objectives. (Safety, Quality, Accuracy, Timeliness, Efficiency…) monitoring corrective action as needed for plants 140 employees.

• Responsible for planning and submitting monthly budget reports, continuous improvement projects, Return on Investment (ROI) analysis, and proposed capital expenditures to senior management.

• Collaborated with cross-functional Kaizen teams on operational and cost reduction projects, as well as initiatives involving shared equipment and process improvements, implementing lean and 5s process to drive a more effective operation.

• Responsible for full Profit & Loss (P&L) management of the site, including the implementation of stop-loss strategies to mitigate financial risk and enhance profitability. Led vendor and contractor negotiations—covering HVAC systems, equipment maintenance contracts, and more—for both the primary 750,000 sq. ft. facility and a secondary 50,000 sq. ft. site supporting special projects, kitting, and repackaging operations. Both facilities totaled 200 non-exempt employees and 8 exempt employees.

for both the primary 750k square foot building and the secondary 50k square foot facility (special projects, kitting operations, repackaging operations…)

• Utilized hands on management style with a servant mentor coaching mindset ensuring all 200 non-exempt and 8 exempt individuals were given the tools, training and opportunity to be successful in all assignments.

• Conducted weekly meetings with the plant leadership team to review previous week’s operational reports and projections for the current week, forecasting manpower needs, reviewing current supply levels, driving continuous improvements and addressing issues.

• Provided bi-weekly productivity reports to senior management, highlighting site performance and identifying areas for improvement.

• Ensured both operations followed all FDA, AIB and GMP guidelines and resulting in AIB inspection scores of 950 and site record of 970 as well as passing scores from FDA inspectors.

• Managed end-to-end logistics functions including value-added services, inventory control, shipping, receiving, put away, picking, and storage of products.

• Maintained strong relationships with key accounts through regular business reviews and performance updates, ensuring client satisfaction and long-term retention.

• Directed the financial performance of the logistics product, conducting regular P&L reviews to ensure operations remained within budget and profitability targets.

• Monitored daily logistics profitability using internal business intelligence tools to track overheads such as labor, equipment, and space utilization.

• Created different employee operated committees (safety committee, employee engagement committee…) to help drive employee engagement and vestment in operation and company.

Unis

Memphis, TN

2019-2022

AGM/Facility Manager for 3PL client

Multiple Distribution sites

• Greenfield start up in new facility for customer

• Responsible for getting quotes and negotiating proposed contracts from vendors and

contractors and presenting to VP of district for approval.

• Worked with process engineers and program manager to create SOPs for all aspects of

operation.

• Scheduling and service and maintaining records for all equipment

• Ensuring all operators are certified and maintain renewal records

• Worked with multiple vendors setting up stock orders, reoccurring contracts, maintenance

contracts, and other functions needed to setup and run operation.

• Fully responsible for Profit & Loss (P&L) management of the site, implementing stop-loss strategies to mitigate risks and improve financial outcomes, vendor and outside contractor negotiations (HVAC, equipment maintenance contracts…) for both the primary 350k square foot building and the second and third 50k square foot facility (special projects, kitting operations, repackaging operations…)

• Reviewing daily operation reports, meeting daily with department managers to help

determine manpower, workflow and projected budget driving continuous improvement projects

• Responsible for hosting weekly web conferences with customer and upper management

to review operation and upcoming projects

• Responsible for planning and submitting monthly budget and ROI reports for any

proposed capitol expenses.

• Responsible in working with international shipping department to ensure all guidelines were followed to prevent shipment delays and penalties.

• Conducted periodic reviews of account-level financial performance to ensure profitability and compliance with internal and contractual benchmarks.

• Supervised billing, invoicing, and costing functions to ensure accurate and timely accounting practices.

• Championed continuous improvement initiatives aimed at driving operational efficiency and productivity across the facility.

• Actively sourced and engaged new business opportunities by networking with potential clients and participating in business development meetings.

• Led a diverse team of logistics professionals, from warehouse staff to account leads and supervisors, managing all HR functions including recruitment, training, performance reviews, and disciplinary actions.

• Ensured optimal allocation of warehouse space, labor, and equipment to meet fluctuating business needs and seasonal demand.

• Enforced company and OSHA safety policies and procedures to maintain a safe, compliant work environment.

• Performed additional duties as assigned to support operational and strategic objectives.

Flex

3PL Company

Memphis, TN

2017 - 2019

Warehouse Manager

For multiple clients in a 3PL environment.

• Manage 45 employees across the three accounts including 3 supervisors and 5 leads

• Daily review of previous day KPI and targets for day and remainder of week with leadership

team in all three accounts.

• Attended daily meetings with senior leadership and customer reviewing forecast, strategies

for upcoming projects and trouble areas.

• Worked with each accounts quality control personnel developing best practice processes for

each account, driving continuous improvement projects.

• Worked on Kaizen teams with other warehouse managers in the facility on operational

projects, cost reduction projects for building, shared equipment optimization projects etc

• Directed the management of all areas shipping, receiving, inventory control and picking for

all three customers.

• Mentored the supervisors in managing their departments and mentoring their leads.

• Responsible for managing the profitability of each operation and customer satisfaction.

Thermos LLC Distribution

Batesville, MS 2015 - 2017

Shipping/Receiving Manager

• Manage 40 employees across four departments consisting of shipping/receiving, inventory control,

order processing and pickers and manufacturing support.

• Supervise production of orders to the warehouse floor, order picking and labeling operation and

the movement to the appropriate shipping areas

• Supervise the inventory control department and reviewed cycle counts and inventory issues.

• Supervise the verification of orders for accuracy against order and shipping

documents before product are loaded on carriers from the shipping docks

• Supervise the verification of any incoming shipments against BOL for accuracy and

documentation of issue or discrepancy

• Supervise all lift drivers in their daily operations which consisted of manufacturing support, order

pulling, consolidation operations, dock operations, and inventory storage.

• Responsible for reviewing hourly productivity and determining manpower requirements.

Diamond Comics Distributors

Olive Branch, MS

2011 - 2015

Distribution Center Manager

• Managed 100 employees across four departments consisting of three Supervisors, four leads,

ninety-four hourly employees and 35,000 Sku's.

• Responsible for the receipt, binning, inventory control, quality control, picking of orders, and

shipping of an average of 1 million pieces of product a week to customers.

• Responsible for operational budgets, creating and implementing stop loss procedures

• Meeting with Supervisors and Leads weekly to review previous weeks operating reports, Profit

and Loss reports, manpower and action plans for the current and following week.

• Daily review of production reports, forecasts and resource loads to ensure profitability.

• Generating operational reports for upper management review

• Responsible for reviewing hourly productivity and quality reports.

• Mentoring of Supervisors and Leads in management techniques and actions.

• Ensuring compliance of OSHA safety standards thru training and review.

• Responsible for day to day building walk thru with Department Managers for any safety or security

issues.

• Initiate root cause and problem-solving efforts and assure implementation of solutions

Newbreed Logistics

3PL Company

Memphis, TN 2009 - 2011

Receiving Supervisor/Second Shift Supervisor

• Supervise 30-50 associates including full-time and temporary personnel in a fast paced

400,000 square foot auto-sort distribution center

• Responsible for shipping between 2.5-3 million pieces of Verizon products and

accessories to Big Box stores, Verizon retail stores and directly to customers weekly

• Responsible for the unloading, inspection of product following customer's' procedure

matrix, verifying documents, transferring of product from receiving floor to storage area,

or cross dock area to be transferred to shipping warehouse.

• Responsible for running hourly replenishment reports and creating pick-tickets for

product to be transferred to shipping warehouse, creating shipping documents,

monitoring of GPS tracking devices on transfer truck and product

• Training and mentoring of employees in the department. Formal training on equipment

(forklifts, RF guns etc…) operational software, safety policies and procedures

• Implementing and monitoring Lean practices and procedures.

• Manage all scheduling for the team and disciplinary action

• Improved the efficiency of the work force by instituting a cross training time frame for all

employees under my supervision so that they became more versatile in accomplishing.

duties.

Ampac Tire Distribution

Memphis, TN

2003-2009

General Manager

• Started as Warehouse Manager and promoted to General Manager within 8 months and

reported directly to the Regional Operations Manager and Regional Sales Manager

• Supervised a team of 30-40 full-time and temporary employees in a 300,000 square foot

distribution center.

• Shipped 50,000 large cases weekly

• Oversaw the day-to-day operations of managers and personnel,

• Scheduled daily workloads, performed cycle counts, shipping and receiving,

• Oversaw pulling and staging of DTC customer orders for shipment

Participated in quarterly Kaizen and Lean improvement events with other General

Managers.

• Responsible for operational budgets, creating and implementing stop loss procedures, as

well as developing training and review procedures, mentoring and supervision of staff

• Coordinated with other company warehouses in transferring balancing stock for special

orders across the region and worked with third party carriers in negotiating shipments

throughout the country

Fleet Operations including DOT and OSHA regulations.

• Worked with carriers to ensure imported product was scheduled, received and picked up

on time per Customs regulations

Assisted in multi-site management between Memphis and Little Rock warehouses.

Amarr Garage Doors Distribution

Birmingham, AL

2000-2003

Warehouse Manager

• Trained for the position of Warehouse Manager in Memphis, Tennessee and then was

transferred to Birmingham.

• Supervised 40 associates in a warehouse/distribution facility of 200,000 square feet

• Shipped over 10,000 garage door sections and parts weekly.

• Supervised the loading and unloading of stock deliveries and customer shipments,

scheduling personnel, customer service, inventory, placing restock orders and

overseeing pulling and staging of customer orders for shipment,

• Verified DTC shipments to customers as loaded on delivery or LTL trucks.

• Responsible for office operations, receiving orders, petty cash accountability and

maintaining records according to company standards.

Roadway Express

Memphis, TN

1996-2000

Dock Supervisor

• Supervised 20 associates on a 100,000 square foot dock with 200 doors

• Supervisor on a floating shift schedule supervising the loading and unloading of company

trucks.

United States Air Force 1986-1995

Heavy Equipment Operator

• Served as a Heavy Equipment operator in the Transportation squadron while assigned to

several different bases during my nine years of active duty.

• Operated several types of vehicles ranging from forklifts and dozers to tractor trailer

combinations and excavators.

• Supervisor of Trainers on all vehicles during the last three years of service

Skills: Beginner Bi-lingual Spanish

Most types of office equipment, software including MSWord, Excel, Power Point, SAP, WMS, Red Prairie, WMPLUS, AS400, Exceed, RF equipment. Knowledge and experience with DOT and OSHA requirements and regulations as well as APICS. Hostler truck operations as well as operate most types of warehouse equipment including forklift certification on sit-down, turret, cherry picker, high reach and boom lifts

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