Data Entry Insurance Verification
Resume:
Sharon White
Pflugerville, TX *****
Recruiter Summary:
Sharon is a Customer Support Specialist/ Insurance Verification Specialist with experience in maintaining detailed records of customer interactions in CRM systems for seamless follow-ups and handling customer complaints empathetically, ensuring timely resolution to enhance satisfaction and retention.
She has experience in communicating effectively with patients, providers, and insurance representatives to ensure seamless service and verifying patient insurance coverage, benefits, and eligibility through phone calls with providers and payors.
She has experience in assisting with data entry, verification, and updates to maintain accurate records and investigating and resolving discrepancies in coverage, claims, and billing issues.
She has experience in managing high volumes of inbound and outbound calls, addressing customer inquiries, resolving issues, and providing accurate information and answering incoming calls, assisting with appointment scheduling and general inquiries.
She has High School Diploma and skilled in ServiceNow, CRM software, Data entry, Insurance verification, Healthcare and Proficiency in Microsoft tools
Sharon is located in Pflugerville, TX comfortable working remotely is available for interview in 2 days’ notice and can start in 1 weeks’ notice.
Professional Summary:
Results-driven customer service and insurance verification specialist with a proven track record of handling high call volumes, resolving customer concerns, and ensuring seamless service delivery.
Skilled in handling high call volumes and managing 60–80 daily tickets using ServiceNow for efficient issue resolution.
Strong ability to verify insurance coverage, process prior authorizations, and resolve billing discrepancies.
Proficient in CRM systems, maintaining detailed records and ensuring accurate follow-ups to enhance customer satisfaction.
Verified patient insurance coverage, benefits, and eligibility through phone calls with providers and payors.
Adept at troubleshooting customer concerns, maintaining a high first-contact resolution rate, and improving retention.
Education:
High School Diploma Lufkin Adult Learning Center, Lufkin, TX Skills:
Customer relationship management
Insurance verification
Healthcare
Cold calling
Proficiency in Microsoft tools
Inbound/Outbound Calls
Data Entry and Management
Data entry
Claims
Documentation
Professional Experience:
IEnergizer, Austin, TX
Insurance Verification Specialist, Oct 2024 – Feb 2025
Verified patient insurance coverage, benefits, and eligibility through phone calls with providers and payors.
Handled high call volumes to confirm policy details, copays, deductibles, and out-of-pocket costs.
Processed prior authorizations and obtained necessary approvals for medical services.
Investigated and resolved discrepancies in coverage, claims, and billing issues.
Maintained accurate records of insurance verification and authorization approvals.
Communicated effectively with patients, providers, and insurance representatives to ensure seamless service. IEnergizer, Austin, TX
Customer Service Representative, Sept 2023 – Aug 2024
Provide timely and efficient support to customers through email, phone, and chat channels, achieving a 90% satisfaction rate.
Proficient in managing and handling 60–80 daily tickets through the ServiceNow system, ensuring efficient and timely service delivery.
Managed high volumes of inbound and outbound calls, addressing customer inquiries, resolving issues, and providing accurate information.
Troubleshoot and resolve customer issues, maintaining a first-contact resolution rate of 92%.
Maintain detailed records of customer interactions in CRM systems for seamless follow-ups.
Handled customer complaints empathetically, ensuring timely resolution to enhance satisfaction and retention.
Analyzed customer needs to offer tailored solutions, improving overall service efficiency.
Collaborate with cross-functional teams to address and resolve recurring issues, enhancing service delivery. TTEC, Austin, TX
Customer Support Specialist, Mar 2023 – Sept 2023
Assisted customers with TxTag inquiries, ensuring a smooth user experience.
Managed multiple customer interactions while maintaining high service quality.
Resolved customer issues efficiently with professionalism and empathy.
Collaborated with team members to enhance service delivery and problem-solving.
Provided accurate information on services, billing, and account management.
Maintained detailed records of customer interactions and resolutions. Baylor Scott and White, Round rock, TX
Call Center Representative, Jun 2022 – Feb 2023
Answered incoming calls, assisting with appointment scheduling and general inquiries.
Used CRM software to track customer interactions and follow up on unresolved issues.
Provided accurate information while ensuring a positive customer experience.
Handled high call volumes with professionalism and efficiency.
Ensured compliance with healthcare regulations when managing sensitive patient information.
Resolved customer concerns while maintaining service quality and confidentiality. Core Logic, Austin, TX
Documentation Specialist, Sept 2021 – May 2022
Prepare, review, and maintain accurate records, reports, and documentation in compliance with company policies.
Organize and manage electronic and physical files for easy retrieval and reference.
Ensure all documentation meets regulatory and quality standards before submission.
Assist with data entry, verification, and updates to maintain accurate records.
Collaborate with internal teams to collect, update, and distribute essential documents.
Respond to document-related inquiries and provide necessary support to team members.
Maintain confidentiality and security of sensitive information following compliance guidelines. City of Austin Utilities, Austin,TX
Customer Service Representative, Feb 2020 – Aug 2021
Assisted customers with inquiries related to utility services, providing prompt and accurate information.
Processed service requests and addressed complaints, escalating issues when necessary.
Educated customers on available utility programs and services to enhance satisfaction.
Maintained detailed records of customer interactions and service resolutions.
Ensured a positive customer experience by delivering professional and empathetic support.
Collaborated with internal teams to improve service efficiency and problem resolution.
Adhered to company policies and regulatory guidelines while handling customer concerns.
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