Customer Service Representative

Stanley Mackey

**** ******* **, *******, ** • 313-***-**** • **********@*****.***

WORK EXPERIENCE

U.S. Army Service 07/2022 - Present

92F Fuel Sustainment - Fuel Accountability Manager Schofield Barracks, HI 96786

• Responsible for the accountability, fuel report numbers and distribution of Petroleum products. Raphael & Associates 08/2020 - 10/2020

Claims Coordinator Howell, MI 48843

• Worked as a temp handling support for claims adjusters and examiners, answering phone calls and filing information for assistants.

State Farm Insurance-Katie Pikkarainen Agency 02/2019 - 01/2020 Office Representative Fowlerville, MI 48836

• Handled sales and other related office duties.

• Handled customer service needs as well as providing conversations in regards to financial needs like Life, Health and Retirement.

State Farm Insurance -Brandon Krugh Agency 05/2017 - 10/2018 Account Associate Howell, MI 48843

• Sales lead and helped start the agency from scratch and produced sales on the monthly average of

$17,000-$20,000.

• Provided assistance to the Customer Service Representative in regards to service for our customers. Allstate Insurance, Matthew Orr Agency 08/2016 - 05/2017 Sales Producer Farmington Hills, MI 48336

• Handled contracts and insurance policies for customers.

• Produced sales numbers around $20,000 monthly.

EDUCATION

Master of Arts

Southern New Hampshire University Manchester, NH • 08/2014 - 07/2016 Bachelor of Arts

Ohio Valley University Vienna, WV • 08/2010 - 05/2014 CERTIFICATIONS

Michigan Adjuster License, Auto, Causality and Workman Comp Xactimate Level one and two Certified

AWARDS & SCHOLARSHIPS

2013 ECAC all conference honorable mention 01/2013 Ohio Valley University

Three time ECAC conference player of the week

Ohio Valley University

SKILLS

Experience in performing Interviews and investigative research., Great customer communication skills., Proficient in Microsoft Office.

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