Executive Director Operations Manager
Resume:
As a tenured Executive Director & Senior Operations Manager of more than two
decades, I have a passion for cultivating the best in people; leading & coaching large teams, building careers, solving problems, and driving profitable results to exceed expectations.
DONNA HANSEN
Executive Director
SUMMARY
2013-Present
Executive Director
Everlasting Services Phoenix, AZ
Steered & assisted in the growth of Everlasting Services. In 2013, I managed two homes ranging from 5-10 beds, in 2015 we grew to 10 homes, and in 2021 we proudly opened our 124-bed residential community for adults living with the challenges that follow a brian injury. A combination of caring, compassion, and consistency has been the foundation of my approach to help residents overcome deficits as their brains heal. The facility was designed with common areas where residents can exercise, eat, socialize & relax together; with the overall goal of improving their quality of life through shared experiences & relationships. 2006-2011
Operations Consultant
McDonald’s Corporation Greater SW Region
2003-2006
Area Operations Manager
FreshChoice Express DFW Metroplex
2001-2003
Reataurant Manager
FreshChoice Express Dallas, TX
1995-2001
Area Manager
McDonald’s Corporation Austin, TX
EXPERIENCE
EARLY CAREER EXPERIENCE
Manages day-to-day operations and provides leadership & direction Responsible for the hiring, orientation, development & support of all staff; including but not limited to 100+ employees including: Caregivers, Maintenance, Kitchen Staff, Housekeepers, Activities Department, RN’s, Team Leaders, & Supervisors Develops & implements team goals with specific objectives and a plan of action to ensure the participation & cooperation of team members and implementation of overall strategy to position us as the provider of choice in the industry. Provides opportunities for multidisciplinary education programs to ensure delivery of quality state-of-the-art patient care, enhanced team cooperation, mutual trust & communication.
Communicate with case managers & multiple insurance companies to manage patient outcomes.
Conducts quarterly & annual patient screenings; including patient behavior monitoring and counseling.
Educate & train employees on company initiatives to ensure staff understanding & compliance with all company policies & care giving regulations Responsible for budgeting and payroll using Quickbooks & ADP CONTACT
************@*****.***
REFERENCES
SEAN BADDING
President; Everlasting Services
602-***-**** ex:102
****@*******************.***
*Reference letter attached
LINN CUNNINGHAM
Director of Nursing; Everlasting Services
****@*******************.***
MARIO LLEVERINO
EVERLASTING SERVICES
PERSONAL & CONFIDENTIAL
© Everlasting Services
LETTER OF RECOMMENDATION
June 9, 2024
To Whom It May Concern,
I am writing to highly recommend Donna Hansen for any future endeavors she may pursue. Donna has served as the Executive Director of Everlasting Services for nearly 15 years, and her dedication, leadership, and compassion have significantly impacted the organization and the community it serves. During her tenure, Donna demonstrated exceptional leadership skills, effectively guiding the organization through various challenges while maintaining a focus on its mission and values. Her strategic vision and innovative approach have played a pivotal role in the growth and success of Everlasting Services, making it a leader in Arizona for brain injury assisted living care. One of Donna's most admirable qualities is her unwavering commitment to the well-being of both her employees and the residents under her care. She fostered a supportive and inclusive work environment where every team member felt valued and empowered to contribute their best. Her genuine concern for the welfare of others extended beyond the workplace, as she consistently went above and beyond to ensure the comfort and happiness of the residents at Everlasting Services. Donna's passion for her work was palpable in everything she did. She approached each day with enthusiasm and dedication, inspiring those around her to strive for excellence. Her ability to connect with people on a personal level, coupled with her strong communication skills, made her an effective advocate for both the organization and the individuals it served. In summary, Donna Hansen is an outstanding individual whose contributions to Everlasting Services have been immeasurable. Her leadership, compassion, and dedication have left an indelible mark on the organization and the lives of those she has touched. I have no doubt that she will continue to excel in whatever path she chooses to pursue, and I wholeheartedly endorse her for any future opportunities she may seek.
Sincerely,
Sean Badding
President
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