Outplacement, Human Resources, Consulting, Customer Support

Mark W. Williams

Royal Oak, MI 248-***-**** *************@*****.*** linkedin.com/in/mwwilliams 1

Summary

An innovative professional with achievement in management, training/development, staffing, recruiting, Process Improvement plans to save time and money. Hire and retains key talent to ensure continuity within a company and culture. Collaborates with contacts across the country to identify opportunities to increase revenue and identify talent. A leader who trains and motivates job seekers to move forward in their career.

Key Accomplishments

Staffing: Created start-up and shut-down staffing plans to meet production needs at companies around the country.

Process Improvement: Built and led Process Improvement teams using Deming Methods for the first time in healthcare that saved time, money and staffing.

Policy and Procedures: Designed and implemented policies and completed orientations to ensure everyone had the same understanding. Increasing employee satisfaction.

Interview Training and Development: Travelled the country providing one on one and group presentations to help people in transition when leaving a job. Created a safe environment to constructively provide corrections that will lead to a job offer.

Experience

Kokopella High touch outplacement Detroit, MI

CAREER CONSULTANT 2023 – 2025

Worked part time to manage a caseload of outplacement clients. Developed an extensive, customized resume for each client and cover letter for each client to be used as a template. Co-leads training on job search segments, introduction to Job Search Strategic Search & Marketing Plans, LinkedIn, Networking, Interviewing, Negotiations, Accessing the hiring Manager, Artificial Intelligence Screening.

Skilled in delivering the full cycle of outplacement services.

Ser Metro Detroit, MI

Financial Coach 2022-2023

Worked to enroll people into the Center For Working Families (CWF) program insuring intake, financial assessments, budgets, balance sheets and credit reports are completed. Ensured financial workshops are completed weekly. Update notes and assessments in Salesforce and Launchpad.

Inform customers when they have a reward coming when they open a savings account, build credit and more

Amplitude HR Troy, MI

Recruiter – 2022

Provided on-site recruiting for a local manufacturer assembling parts that went to one of the Big 3 Auto makers. Conducted on site and in office interviews. Ensured new hire paperwork, including I-9’s were complete. Added or updated the ADP and CIEPAL systems. Attended meetings to check and ensure goals were met.

Timed a test before job offer.

Robert Half Dearborn, MI

Agent – Contractor, State of Michigan 2021-2022

Worked as a remote worker during the pandemic taking MARVIN calls as customers called in to report their job search information. Helped customers reset passwords and trouble shoot when a customer could not log into their State of Michigan sites.

Informed customers of the amount and timeframe of their payments

Pod was selected to organize data in the system.

lighthouse-Michigan

Lathrup Village, Pontiac, MI

Economic Development Coach 2019-2021

During this pilot program, successfully connects recently housed clients to job leads and interviews so they can continue paying rent at the end of the year. Helping and guiding clients to improve credit scores so they can sign a lease or even but their own home. Conducting individual coaching on site in apartments or in the office.

Helped to identify areas of budgets where money can be saved.

Client pre-approved for a mortgage when it was least expected.

Improving credit scores by disputing and identifying credit issues

Challenger, Gray and Christmas Chicago, IL

Project Advisor/Job Coach 2007-2019

Facilitated individual and group training in all aspects of the job search process. Provided integral tactical and motivational support throughout duration of client’s post-training service program. Performs weekly assessments and analysis of client’s situation and job search approach with direct feedback and guidance throughout search process. Managed fluid client workload and maintained required documentation and reporting on client management system in compliance with established standards for client communications and customer reporting.

Promoted to Project Advisor to evaluate staffing and budget issues on large projects throughout the country.

90% weekly travel across the country to assist in many businesses.

Additional Experience

The Resource Network, Pontiac, Detroit, Shelby Township and Redford, MI, Coordinator/Job Coach, 1999-2006. Insured adequate staffing, space, equipment and other resources where available to best support the provisions of services and to meet the program goals and objectives. Monitored the workflow and made adjustments to ensure the timely completion of program support activities. Helped build a staffing agency. Corporate Personnel Services, Southfield, Michigan, Human Resources, Manager, 1994-1999. Managed human resources, workers compensation, risk management, benefits. Coordinated strategic planning as well as business and employee performance processes. Coached senior executives on communication, change, transition and plan implementation. Consulted on daily operational issues and organizational change initiatives. NORTH OAKLAND RESIDENTIAL SERVIES, Ortonville, Royal Oak, MI, Michigan, 1993-1994. Started as a Direct Care worker making meals, beds, while passing meds. Promoted to Assistant Manage. Scheduled and took clients to their scheduled appointments. Henry Ford Hospital, Detroit, Michigan, Manager, 1985-1993. Recruited, hired and trained Patient escort staff that transported patients to their scheduled appointments. Conducted meetings to initiate and establish the first process improvement plan that saved over 23% in time spent transporting patients. Admitting Officer. Ensured all information was gathered when patients were admitted to the hospital to obtain proper billing. Took care of preadmissions approvals from insurance company. Insured proper coding to ensure payment by billing the correct insurance company. Shuttle Bus Driver. Transported hospital employees with less than 5 years to their assigned parking.

Education

Oakland community college, Royal Oak, Michigan, Photography

Certifications

Credit Building Certificate, Credit Builders Alliance/Certified Job Coach, Challenger Gray and Christmas/Salesforce (LISC) Certified

Computer Skills

Salesforce, Launchpad, CIEPAL, ADP

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