Admin Assistant Facility Management

Paula Blanca Briagas

******@*****.*** • +639********* • linkedin.com/in/paublanca

PROFESSIONAL EXPERIENCE

Al Kaun Group – Conservo Facility Management, Doha, Qatar. February 2025 – June 2025

Admin Assistant

• Maintained comprehensive records and filing systems, both physical and digital, to ensure efficient document control and retrieval.

• Support HR or accounting departments with clerical tasks if required

• Help with onboarding new employees by preparing workstations and materials

• Coordinated with clients for interviews, staffing arrangements, and deployment scheduling.

• Accurately entered, managed, and updated data in the CAFM system, ensuring integrity and completeness of information.

• Created and maintained standardized document registers (logs) for various submittals, ensuring timely updates and data accuracy.

• Managed email correspondence and inquiries, efficiently routing communications to relevant personnel for appropriate action.

• Distributed project-related documents to internal teams, supporting seamless information flow and project execution.

• Oversaw day-to-day site operations, ensuring alignment with organizational procedures and objectives.

• Organized and maintained structured file systems, both hard copy and electronic, supporting efficient data access and compliance.

Al Asmakh Facility Management – A to Z Services, Doha, Qatar. November 2021 – December 2024

Osoul Al Mana Receptionist / Admin Assistant March 2024 – December 2024

• Provide administrative support to management and other staff.

• Schedule meetings, appointments, and conference calls.

• Prepare and edit documents, reports, and correspondence.

• Maintain office supplies and place orders when needed.

• Assist with data entry and maintaining databases.

• Reported maintenance issues and security concerns to appropriate personnel to ensure smooth building operations.

• Managed access control by verifying guest entry, logging visitors, issuing access cards/fobs, and maintaining building security protocols.

• Answered and directed incoming phone calls to appropriate departments, maintaining smooth internal communication flow.

• Maintained accurate and detailed logs of visitor requests and incoming calls to ensure organized recordkeeping.

• Managed and maintained the general office filing system to ensure easy access and up-to-date documentation. The Pearl Receptionist September 2023 – March 2024

• Greeted residents, guests, and vendors in a professional and welcoming manner, ensuring a positive front desk experience.

• Answered and directed incoming calls and responded promptly to resident inquiries, requests, and concerns.

• Managed access control by verifying guest entry, logging visitors, issuing access cards/fobs, and maintaining building security protocols.

• Received, sorted, and distributed mail and package deliveries; maintained detailed logs and promptly notified residents.

• Scheduled and coordinated amenity bookings (e.g., gym, lounge, guest suites) and assisted with move-in/move- out processes.

• Operated standard office equipment including computers, printers, copiers, and fax machines to support daily administrative tasks.

• Maintained accurate records of visitor logs, deliveries, maintenance requests, and resident communications.

• Drafted and distributed building notices and assisted in managing internal communications between residents and property management.

• Reported maintenance issues and security concerns to appropriate personnel to ensure smooth building operations.

• Provided general administrative support to property managers, security teams, and building staff, contributing to efficient building management.

Place Vendome Mall (United Developers) Helpdesk / CAFM Operator November 2021 – August 2023

• Served as the primary point of contact for all CAFM-related activities, ensuring effective system usage and user support.

• Received and processed facility-related work requests; generated, assigned, and tracked work orders using the CAFM system to ensure timely completion.

• Coordinated with external vendors for maintenance, repair services, and follow-ups to support uninterrupted facility operations.

• Extracted and analyzed data from the CAFM platform to generate performance reports and support decision- making.

• Monitored trends and key metrics to identify areas for operational improvement and drive efficiency across facilities.

• Provided training, technical guidance, and day-to-day support to end-users, enhancing CAFM system adoption and usage.

• Evaluated existing workflows and facility management processes to identify gaps and implement improvements. RKH Qitarat, Doha, Qatar. August 2019 –

September 2020

Customer Experience Agent

• Resolved customer concerns related to Metro services, including ticket purchasing, train schedules, and mobile app navigation, to ensure a seamless user experience and strengthen customer relationships.

• Maintained in-depth knowledge of company products and services to provide tailored recommendations that met customer needs.

• Collaborated effectively with internal team members to address customer issues and deliver consistent, high- quality service.

• Took ownership of team productivity, coordinated daily workflows, and ensured adherence to quality service standards and performance goals.

Concentrix Daksh Services Philippines Corporation, Quezon City, Philippines. June 2016 – May 2019

Advisor (CSR/TSR)

• Responded promptly and professionally to customer inquiries via phone, email, and chat, delivering accurate information and guiding customers to informed decisions.

• Assisted with order placement, returns, billing inquiries, and issue resolution, maintaining a high level of accuracy and efficiency.

• Handled customer complaints and escalations with empathy and composure, delivering effective, customer- focused solutions.

• Collaborated with cross-functional teams to resolve complex issues, streamline workflows, and enhance the overall customer experience.

• Maintained detailed and organized records of customer interactions, transactions, and support cases for efficient tracking and follow-up.

• Diagnosed and resolved technical issues by identifying root causes and delivering targeted, effective solutions.

• Provided clear, step-by-step instructions to assist customers in resolving technical problems independently.

• Installed, configured, and supported software applications and systems to ensure optimal functionality for end users.

• Documented technical issues, resolutions, and interactions with precision to support knowledge sharing and case history.

• Partnered with product development teams to share feedback on recurring issues and suggest improvements for enhanced product reliability.

• Stayed current with evolving technologies, product updates, and best practices to deliver accurate and timely technical support.

V Customer Philippines Inc., Quezon City, Philippines. September 2015 – January 2016

Associate Customer Support

• Provide prompt and courteous assistance to customers via phone, email, and chat to ensure a positive support experience.

• Offer accurate and comprehensive product or service information to help customers make informed decisions.

• Assist customers with order placement, tracking, and resolving inquiries or concerns efficiently.

• Resolve customer complaints and escalations with a customer-first approach, ensuring effective and timely solutions.

• Collaborate with cross-functional teams to address customer needs and ensure seamless resolution of issues.

• Maintain detailed and accurate records of customer interactions, transactions, and resolutions in CRM systems.

• Proactively follow up with customers to ensure satisfaction and address any outstanding concerns.

• Adhere to company policies, procedures, and service standards while striving to exceed KPIs related to customer satisfaction, resolution time, and quality assurance. EDUCATION

University of Rizal System, Angono Rizal, Philippines BA Mass Communication – Journalism

June 2006 – March

2007

SKILLS

Multi-Channel Customer Support (Phone, Email, and Face-to-Face) Data entry & documentation Strong communication skills Teamwork & collaboration Time management Microsoft Office Critical thinking Attention to detail Multitasking Problem-solving Customer-focused mindset REFERENCES

Available upon request.

Contact this candidate