Customer Service Front Desk
Resume:
BARASA SYLVIAH
Mobile: 072******* Email:***************@****.***
Personal profile statement
I amahighlymotivated, dedicated and result- driven hospitality professional with Diploma in Catering and Accommodation with diverse background and proven track record of success. My passion for this industry has driven me to continuously seek opportunitiesfor growth and development thusmakingmeversatilecandidatefor a wide range of job roles. Achievement
Excellent service skills.
Professionalism, dedicated and passion for delivering services to guests. Highly dependable teamplayer.
Working under pressure and handling stressful situation with professionalism. Strong understanding of food and beveragemenuknowledge. Positiveattitude, excellent work ethicsand commitment to maintaining high service standards.
Education
COURSE: Computer training
FROM: Caspian computer training college
GRADE: higher credit
Tertiary level (KNEC)
COURSE: Diploma in Catering and Accommodation
FROM: Jan 2021- Jul 2023
INSTITUTION: TheSigalagalaNationalPolytechnic
GRADE: Module II - PASS
Module III –Credit
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COURSE: Certificatein Catering and Accommodation
FROM: Sept 2018 – Jul 2021
INSTITUTION: TheSigalagalaNationalPolytechnic
GRADE: Module I –PASS
Module II –CREDIT
Certificate in Kenya secondary education (KNEC)
FROM: Jan 2014 –Nov2017
INSTITUTION: STPaul’sEbusiaSecondaryschool
GRADE: D+
Certificate in Kenya primary education (KNEC)
FROM: Jan 2006 - Nov 2013
INSTITUITION: ST L uke’s Bumini primary school
GRADE: B-
Professional summary
Calfie resort (Jan 2023 –April 2025)
Waitress
Duties
Maintaining a positiveprofessional demeanor.
Ability to handle complaintsprofessionally.
Event catering coordination.
Greeting, welcoming and seating theguests.
Handing menu to theguests.
Serving food and drinks to theguestson stipulated time. Handling payments fromtheguests.
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Effectivecommunication with theguests.
Checking guestsduring their meals.
Ability to carry out roomservice.
Additional strength
Effectivecommunication skills.
Strong teamcollaboration.
Adaptableto fast – paced environment.
Maintaining a positiveand professional demeanor.
Strongmenu knowledge.
Excellent customer services.
Ability to multitask.
Good service gear knowledge.
Intern
I. Pinecone hotel(Kisumu)
From: 5thsep-2ndNov 2022
● Waitress
Setting of different typesof tablesettings.
Effectivecoordination during event management.
Demonstrated a good customer service relation
Greeted, welcome, seated and handed themenutotheguests. Use of appropriateservicegear especially when using silver service. Ensured guestsorder is taken and delivered on time. Checked customers during their meals.
Payed attention to details.
Handled guest’sdetailsprofessional.
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Ensured clearance is done theright way.
Build a good rapport with theguests.
Acquired practical skills in banqueting and buffet setting.
● Housekeeping
Turn- down of theroom.
Bed-making which includes decorating.
Dusting and cleaning of theroom.
Keeping theroomequippedwithallnecessitiesof theguestse.g. towels, soap.
● Front Desk
Registration of theguests.
Assisted in thechecking in and out of theguest’sprocesses. Managed reservation systemsand guests inquiries.
Maintaining cleanliness and organization of front office area. Demonstrated excellent customer service skills.
Helped guestswith their luggage.
Scheduling of guestsmeeting.
Informing other departmentsonmatters relating to any conferences or buffet functions.
● Kitchen
Preparation of pastry dishes for example banana cake, bread rolls, croissants, pizza. Preparation of fast foods like chips, tea, dawa, samosas, kebabs, meat ball. Preparation of salads and condiments for example coleslaw salad, cucumber mango salad, lettucesalad and kachumbari, examples of condimentsarechopped chilies, hot and sweet among others.
Preparation of both English and local vegetable.
Preparation of various starches like corn rice, potatowedge, chunky potatoesand chapatti.
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Preparation of various grills such as goat ribs, grilled chicken and pork. Preparation of various soups for example corn soup. II. Roddy’sGreen Lounge (Vihiga)
From sept –Nov 2019
● Waitress
Demonstrated excellent customer service skills.
Demonstrated effectivecommunication skills.
Ensured strong teamcollaboration.
Enhanced teamworkwithother employees.
Ability to multitask.
Event management and coordination.
● chef
Grilling chicken, pork, meat.
Preparation of pork sweazzling.
Preparation of kebabs, meatballsand samosas.
Preparation of milkshake. Smoothiesand juices.
Preparation of fast foods for example chips, mahamri, pancake among others. Assisted in preparation of main meals.
Managed inventory and restocked kitchen supplies.
● Front desk
Handling guest reservation.
Check in and out of theguests.
Welcoming and guiding of theguests.
Answering guest’s inquiry about thehotel.
Registering guest’s information.
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Billing of theguests.
● Housekeeping
Allocation of therooms to theguests.
Cleaning of therooms.
Keeping guestsup to datewiththehotelrules.
Turndown of theroom.
Bed making and decoration.
Issuing thenecessities to therooms.
Ensure comfortability of theguests.
● Stores
Issuing of itemsupon requisition.
Purchasing.
Receiving.
Restocking.
Stocktaking.
Skills
Excellent customer service skills.
Professional, dedication and passion for delivering service to guests. Strong understanding of food and beveragemenuknowledge. Strong teamcollaboration.
Adaptability to fast -paced environment.
Strong customer relations.
Reservation systems.
Excellent event catering coordination.
Efficiency.
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Timemanager.
Ability to handle complaintsprofessionally.
Maintaining a positiveand professional demeanor.
Highly dependable teamplayer.
Hobbies and Interests
I enjoy reading novels to improve on my language skills, socializewithmyfamilyandwatchtutorials on hospitality to improvemyskills.
References
Mrs. Phoebe Lang’o Mr. EugineMarkOwuor
Head waitress Marketing personnel
CalfieResort CalfieResort
Tel: 070******* Tel: 079*******
Email:**************@*****.*** Email:***********@*****.*** 8 Page
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