Project Manager Business Analyst

CINDRELLA ROBIN WESLEY

* ****** **, ********. ** 06070

PHONE: +1-860-***-**** EMAIL: *********.*****@*****.*** US Work Authorization: Permanent Resident

PROFILE SUMMARY

10+ years of work experience with 5+ years of experience as Project Manager, Business Analyst in Technology projects within Health Care Sector working in global delivery models for large multinational system integrator. Seeking Business Analyst and project manager roles based out of Connecticut. PROFESSIONAL SUMMARY

• 1+ Years as Project Manager for ServiceNow ITSM, ITOM, SecOps, GRC, Module Implementation

• through 2+ Year offshore as Business based System global delivery Analyst model in Site Reliability Engineering (SRE), delivered best business

• practices 1+ Year as for Business application Analyst availability with and Horizon performance Blue Cross optimization. Blue Shield. Worked with cross functional teams to

• • audit 1+ 5+ Year Year US as as Government PMO/Business Recruiter Health Analyst for Care an for IT Mobile Plans services Application company development with good knowledge of skill sourcing and project management office process.

PROFESSIONAL EXPERIENCE

Tata Consultancy Services (TCS) November 2021 - Current Client: Cigna Group December 2023 – Current

In a Global Delivery Project, worked as a Project Manager to Build and deliver ServiceNow Modules for a US healthcare Business

• • • • • • • • Managed Established Outlined Co-Identified Conducted Maintained Ensured ordinated Project streamlined potential scope, meeting documents, communication within plan deliverables, risks the to transition for report project MOMs, and the with Pre-created on and from team reports status, key requisite, timelines project RAID to stakeholders ensure for achievements, build project logs team of completion ITSM, to and to monitor tracking to operations hyper ensure ITOM, and and of care review alignment SecOps, assigned mitigate team phases sessions by GRC, tasks. and risks to providing track expectations Modules progress necessary and support milestones and documentation

Client: Humana Inc. November 2021 – Dec 2023

As part SRE identified best business practices that optimized critical application’s performance from End User Experience.

• Created Monitoring dashboards for revenue critical systems, shared with various stakeholders to make data driven decisions

• Conducted Root Cause Analysis that enabled Application teams to identify contributors of performance

• degradation Provided Service Level Objectives and Service Level Indicators for defining Application Availability and

• Performance Used SQL based queries such User Query Sessions for creating Metrics to Monitor DHP Applications

• Performance Followed and Practiced HIPPA rules on Data Privacy and Protection while sharing working on Databases. Client: HORIZON BCBS June 2019 – September 2021

As a functional Business Analyst, worked as internal liaison between Health plan managers, System Administration, and IT Developer team. Extensively worked on MS Excel, VLOOKUP, Pivot tables macros and used Excel as a reporting tool.

• Created BRDs/User stories and acceptance criteria for existing Consumer Medicare Health Plan new

• service Collaborated area implementation. with Health Plan Managers, SMEs and the IT develop to deliver the requirement and getting

• approval Managed from peer the review health and plan documentation Managers. quality review processes prior to documentation sharing with Members. Managed Content clean up, followed Enterprise Style Guide Revised the Policy documents of the Horizon Medicare health plans according to CMS template, by collating preceding year’s Policy documents. Worked with the product SMEs to ensure that documentation is updated and maintained according to the

• Company Reviewed policies the user and documents CMS guidelines. EOC for updates in par with the CMS guidelines and for Audit Submission. Client: Bharti AXA General Insurance Company, India June 2016 – September 2017 As a business analyst for a general insurance mobile application development project.

• Created Monitoring dashboards for revenue critical systems, shared with various stakeholders to make data driven decisions.

• Conducted Root Cause Analysis that enabled Application teams to identify contributors of performance

• degradation. Provided Service Level Objectives and Service Level Indicators for defining Application Availability and

• Performance Used SQL based queries such User Query Sessions for creating Metrics to Monitor DHP Applications

• • • Performance Followed Documented Created and and updated the Practiced BRD, the Functional HIPPA Functional rules Requirements Design on Data Specification Privacy of the and Mobile which Protection Application included while all (sharing FRD) the requirements working on and Databases. the

• prototypes. Translated business Identified needs the functional into clearly definitions defined of and the documented systems. detailed, high-quality requirements, functional designs, and system supplemental specifications for new applications or analyzes change

• requests/Collaborated enhancements with clients, in developers existing applications. and QA team for requirement gathering, content creation, and user acceptance validations.

The People Network HR Services Private Limited, Chennai, India. April 2013 - May 2016 As a PMO, Performed Full Recruitment Life Cycle from analyzing the requirement prepared the job description sourcing, screening and assessment, submission to the external hiring manager, selection and on-boarding.

• Utilized ATS software for recruiting and hiring process, including job postings and job applications. Used

• various Identified techniques future hiring for needs, identification, designed sourcing, job descriptions, and recruitment sourced of outstanding candidates through passive databases candidates. and social media.

24x7 HR Solutions, Chennai, India Jan 2012 - March 2013 As a Headhunter, served as a liaison with hiring managers to determine staffing needs and Screening resumes.

• • • Performed Maintained Communicated in-relationships person employer and with phone information both interviews internal and benefits and with external candidates. during clients screening to ensure process. staffing Completed goals are timely achieved. reports on employment.

TECHNOLOGY AND METHODOLOGY EXPERIENCE

ServiceNow, Confluence, Dynatrace, Azure Devops, MS Visio, Splunk, Big Panda, SQL, Microsoft Power BI, Microsoft Excel, SharePoint, PowerPoint, JIRA. Lean Principals, Agile Methodology, Scrum Framework, Automation, Data Analysis and Visualization, EDUCATION

• • Master Bachelor of of Business Commerce/ Administration Madras Christian / Crescent College, Engineering Chennai. College, India – Chennai. May 1999 India - May 2001

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