Senior Manager Human Resources

CURRICULUM VITAE

Helena Chieza Gove

Physical address No 59 Rua Coimbra Matola F, Maputo Mozambique

Telephone: 848392242

Email: ********@*****.***

SUMMARY OF SKILLS, ATTRIBUTES AND EXPERIENCE

· I offer in excess of 15 years’ experience in Administration, Data entry, Communication, Program and Credit Management, Logistics including

· Planning and managing program events, meetings and workshops

Creating and formatting documents such as reports, manuals and spreadsheets.

Keeping track of files, data bases and mailing lists.

Creating budget revisions and purchase orders

Helping in creating tools to evaluate programs

Creating requisitions for goods and services

Assisting in tracking calls for proposals and responses

Generating invoicing and quotations,

· Establishing a good working relationship with my Senior Responsible Managers

· Emailing, Conference call meetings and functions

Reduction of DSO on monthly basis by ensuring that collections and payments are done as per the targets set.

· Supervising meetings with clients

· Generating weekly and monthly reports to management

· Attending weekly management meetings etc

· Subcontracted by Vodacom Mozambique in the Credit Control department.

· Training of Credit Controllers on credit controlling ethics and how to deal with customers on credit issues.

· Updating payments in Excel Detailed ledger

· Updating accounts in Pastel V11

· Customer Accounts

· Posting payments in Recover debt management system

· Attending to cliental issues especially dealing with difficult debtors over the phone and physically.

· Reconcilliation of accounts

· Assisting credit controllers on escalated issues

· Assisting in general administrative services

· Advising management on developing and implementing administrative management policies, Working with management on planning organizational needs, and preparing plans, goals, objectives, or criteria for management processes.

· Develop and maintain an agreed project plan and detailed stage plans

· Planning and managing deployment of physical and financial resources to meet project milestones

· Building and sustaining effective communications with other roles involved in the project

· Applying quality management principles and processes

· My working experience also includes Human Resources, Billing and Collections, Procurement and Warehouse Supervising

· Exposure to multinationals / cross cultural

· Full spectrum of the typical management functions

· Able to take on challenges and to work under pressure

· Ability to multitask and prioritise

· Have excellent relationships with colleagues and peers

· Manage staff well

· Very driven, professional, real organizer and a team player

· Ability to manage and supervise to deliver and meet deadlines and requirements

· Good ambassadorial skills

· Focused and have willingness to put in the extra time to go the extra miles and quick to adapt.

Education and Additional Courses

· Bachelor of Arts in English Communication

· LCCI Public Relations Diploma, Marketing and Sales Management Third Level Diploma.

· Executive Secretarial Course – Ranch House College –

· Pitman Secretarial and Receptionist Course Covering;

· Bookkeeping and Accounts, Communication, Business English, Office Procedures, Grooming & Deportment, Office Etiquette, Switchboard Operation, Keyboarding, Public Relations, Receptionist Duties.

· Underwent for Credit Management and Administration training in Kenya Nairobi in 2009

· Attended Workshop training on Personnel management and Time Management at Harare Sheraton Hotels

· Underwent in house training for Management skills, Customer Service, and IT processing at Maputo VIP Hotels.

· Underwent Grooming and Deportment at Medusa promotions modelling agency in Harare, Zimbabwe

· In house training for teaching ethics workshop at Birlik International school.

COMPUTER LITERACY

· Microsoft Office, Excel, PowerPoint, Ms Access,

· IT processing, Healthlink Internet Program, Anantatech Internet programme, Recover 2.1.1, Pastel V11, Quick books, Winmart, Quark Express, Apex, Line 500

Work Experience

COMPANY : Credit Rreference Bureau Africa Lda/

Cheshire Orphanage Home

PERIOD FROM TO : January 2013– Novemberr 2024

Administration and Programs Assistant

Mundi Lda

January 2009 - 2012

Administration, Logistics and Procurement

Noczim Zimbabwe

2004 - 2008

Administration clerk

Atherstone and Cook Legal Practitioners

1998 - 2003

Legal Secretary

References

Mr Amon

842585510

Mr Frank Harry

847008390

Contact this candidate