Customer Service Care

Kudakwashe Samambgwa – Curriculum Vitae

Professional Summary

A proactive and detail-oriented administrative and customer care professional with over 4 years of experience delivering high-quality support services in dynamic environments. Adept at managing customer relationships, resolving complex queries, and supporting team operations. Known for strong communication skills, initiative, and the ability to drive improvements in customer service delivery and office productivity.

Core Competencies

• Customer Service & Support

• Administrative Coordination

• Office Management

• Communication & Interpersonal Skills

• Problem Solving & Analysis

• Calendar & Records Management

• Client Relationship Management

• Bookkeeping & Reporting

• Team Collaboration

Professional Experience

Customer Care Representative

Municipal & Property Solutions (MPS) – February 2021 – Present Johannesburg, South Africa

- Manage customer service operations in a 10-person team, addressing enquiries via phone andemail to resolve account issues, process refunds, allocate payments, and provide account information.

- Deliver professional and efficient customer service, consistently exceeding performance targetsand KPIs.

- Assist clients with payment arrangements and dispute resolution while ensuring compliance withorganizational policies and procedures.

- Maintain positive client relationships by tailoring advice and solutions to individual needs.

- Support team performance by offering assistance, sharing knowledge, and contributing to acollaborative environment.

Office Administrator

Empress Mine – December 2021 – April 2022

Mpumalanga, South Africa

- Provided administrative support to management in a mining environment.

- Handled data entry, reporting, research, document editing, and proofreading.

- Managed visitor reception, answered calls, and maintained a tidy, professional environment.

- Administered accounts and supported internal communications and logistics. Administrative Clerk

K S Coopers (Logistics) – December 2020 – July 2021 Johannesburg, South Africa

- Delivered front-line customer service, providing accurate information and resolving queriesefficiently.

- Maintained record systems and assisted with basic bookkeeping.

- Managed communication via calls and emails, ensuring high-quality client interaction.

- Provided cross-functional clerical support to enhance team efficiency. Education

Sizwe Secondary School Matric Certificate

Subjects: Mathematical Literacy, Economics, Tourism, Business Studies, English, IsiZulu, Life Orientation

Achievements & Leadership

• President – Sizwe Secondary School Interact Club (2019)

• Captain – Sizwe Secondary School (2020)

Technical Skills

• Microsoft Office Suite (Word, Excel, PowerPoint)

• Basic Accounting & Bookkeeping

• Database Administration

• Business Workflow Understanding

Personal Attributes

• Diligent and detail-oriented

• Analytical and proactive thinker

• Friendly and approachable

• Effective team player

• Strong problem-solving capabilities

• Highly resourceful

References

Patience Samambgwa

Manager at Municipal & Property Solutions (MPS)

Phone: 082-***-****

Relationship: Manager

Contact this candidate