Customer Service Fast-Paced

KEZIAH ACHIENG

Waitress

P.O Box *** Homa Bay, Kenya

Tel: +254********* Email: **********@*****.***

PROFESSIONAL SUMMARY

Dedicated and customer-focused waitress with 3 years of experience in providing excellent service in fast-paced dining environments. Skilled in taking orders, serving food and beverages, and ensuring customer satisfaction by maintaining a friendly and professional demeanor. Strong multitasker with the ability to manage multiple tables, collaborate with kitchen staff, and handle customer requests efficiently. Adept at upselling menu items and contributing to a positive dining experience. Knowledgeable in food safety practices, cash handling, and maintaining cleanliness and organization in the restaurant. Committed to delivering high-quality service and ensuring that customers have an enjoyable and memorable dining experience. KEY SKILLS AND COMPETENCIES

Guest Room Maintenance Inventory Management Guest Service Excellence

Team Training and Leadership Laundry Services Management Event Space Setup

Maintenance Reporting Health and Safety Compliance Attention to Detail WORK EXPERIENCE

Waitress

Coffee Resort and Spa Kenya

Sept 2023 - Current

Greeting and Seating Customers: Welcoming guests, guiding them to their tables, and ensuring they are comfortable.

Taking Orders: Accurately recording customer food and drink orders, offering recommendations when necessary, and ensuring special dietary requests are noted.

Serving Food and Drinks: Delivering food and beverages to customers in a timely manner, ensuring correct orders are served.

Customer Service: Providing excellent customer service, addressing customer complaints or requests promptly, and maintaining a friendly and professional demeanor.

Ensuring Cleanliness: Keeping tables clean, wiping down surfaces, and ensuring the restaurant area is neat and organized.

Handling Payments: Processing customer payments, including cash and credit card transactions, and providing receipts.

Waitress

Pride Inn Flamingo Beach Resort and Spa Kenya

Jan 2022 – Aug 2023

Managing Multiple Tables: Juggling the needs of several tables at once, maintaining a balance between customer service and efficiency.

Ensuring Timely Food Delivery: Making sure food is served hot and fresh, and that dishes arrive at the table in the right order.

Promoting Special Offers: Informing customers of any specials, discounts, or seasonal offerings to encourage additional sales.

Assisting with Training New Staff: Helping to onboard and train new waitstaff by showing them the ropes and offering guidance on restaurant procedures.

Handling Cash and Tips: Managing the distribution of tips among the waitstaff if the restaurant has a tipping system in place, and ensuring proper cash handling practices. Hospitality Service Assistant

Pride Inn Flamingo Beach Resort and Spa Kenya

Sep 2021 – Dec 2021

• Delivered top-tier room cleaning services to an average of 20 guest rooms daily, maintaining a 98% guest satisfaction score on cleanliness.

• Monitored and replenished room amenities, ensuring 100% stock availability and reducing guest complaints by 30%.

• Supported the housekeeping team in managing laundry services, processing over 500 linen items weekly with a 99% accuracy rate.

EDUCATION

Diploma - Hospitality Management

Amboseli Institute of Hospitality and Technology, Kenya 2023

Certificate - Hospitality Management

Amboseli Institute of Hospitality and Technology, Kenya 2021

PROFESIONAL CERTIFICATION

Computer Packages, Sawa Computers, 2019

LANGUAGE

English

Proficient (C2)

Swahili

Proficient (C2)

REFERENCES

1. Mr Francis Mburu

Tutor, Amboseli Institute of Hospitality and Technology Tel: +254-***-******, *****@*****************.**.**

2. Mr. Stanley Macharia

Tutor, Amboseli Institute of Hospitality and Technology Tel: +254-***-******, ***************@*****************.**.**

3. Madam Fridah Mbithi

Manager, Pride Inn Flamingo Resort +254-***-******, **@*************.**.**

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