Customer Service Crew Member
Resume:
Kalishea Redd
Riverview, MI *****
************@*****.***
Willing to relocate to: Southgate, MI
Work Experience
Rallys crew member
Columbus, OH
November 2024 to April 2025
Cashier, cooker
Caregiver
The Inn at Library Way-Hilliard, OH
August 2024 to September 2024
Handling residence with gate belts, showering residents, feeding residents, doing activities taking them outside, getting them dress in the morning & putting them to bed . By 7pm I was handling residents with dementia & Alzheimer’s disease .
In Home Caregiver
Seed sowers-Columbus, OH
May 2023 to July 2023
I was cleaning their house, maintaining their medication, taking them to grocery shopping, doing their hair . I was taking them to doctors appointments. & etc Baker
Pizza Hut-Columbus, OH
February 2023 to April 2023
Picker/Packer
Amazon.com-Lockbourne, OH
June 2022 to June 2022
Customer Service
ContactUS Communications-Hilliard, OH
September 2020 to October 2021
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Provided information regarding charge accounts and loyalty programs.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Warehouse Worker
Sally Beauty-Columbus, OH
May 2021 to May 2021
Education
Ecotech Institute-Columbus, OH
January 2020 to June 2021
Skills
• Leadership
• Senior care
• Hotel experience
• Packaging
• Food service
• Stocking (1 year)
• Front desk
• Restaurant experience
• Load & Unload
• Guest services
• Childcare
• Warehouse experience
• Order Picking
• Purchasing
• Office experience
• Cash register
• Barista experience
• Communication skills
• Sales
• Picking & packing
Certifications and Licenses
Driver's License
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