Front Desk Customer Service

**** ******* *** ***************@gmail

wichitaFalls,Tx76301 940-***-****

Summary/Overview

Highly organized and detail-oriented

Ability to meet deadlines and work

under pressure

Quick learner and self-starter

Capable of working collaboratively or

individually

Industrious, motivated, and driven

Ability to listen to and learn from

constructive criticism

3 plus years EPIC experience (rev cycle)

Excellent oral and written

communication skills

Able to think outside the box and

problem solve

Energetic and enthusiastic

Strong people skills

Bilingual

Professional Experience

Community Health care center Wichita Falls, Tx July 2021 Bilingual Front Desk Receptionist

Bilingual Front Desk Associate with over 3 years of experience in providing exceptional customer service in fast-paced environments. Fluent in English and Spanish, skilled in managing front desk operations, handling inquiries, and ensuring a welcoming atmosphere. Adept at multitasking, problem-solving, and maintaining professionalism.

- Manage phone calls, schedule appointments, and coordinate with various departments.

- Maintain accurate records and handle billing inquiries.

- Resolve client concerns promptly and professionally.

- Welcomed visitors and directed them appropriately in a bilingual environment.

- Answered multi-line phone system and responded to emails in both languages.

- Assisted with administrative tasks including data entry and filing.

- Supported team members with translation and communication as needed

North Texas community Health care center Wichita Falls,Tx Referral specialist/Medical Records June 2024

:Communicate with insurance companies to obtain necessary authorizations and verify coverage.

:Follow up with patients and specialists to confirm appointments and relay pertinent information.

: Assisted in scheduling and coordinating appointments and referrals.

:Detail-oriented and highly organized Medical Record Abstractor with 1 years of experience in extracting and analyzing patient data from medical records. EHR navigation, and compliance with HIPAA regulations. Adept at identifying key clinical information to support quality reporting, risk adjustment, and clinical research. Strong communication and analytical skills, with a commitment to accuracy and confidentiality.

Ensure accurate selection and assignment of diagnosis and procedure codes. Work collaboratively with clinical teams to clarify documentation and resolve discrepancies.

Utilize tools such as Epic,to review patient charts. Maintain 98% accuracy and meet all deadlines in a high-volume environment. Taco casa Wichita Falls,Tx

Shift manager December 2017-2021

Team Leadership & Training

Customer Service Excellence

Conflict Resolution

Safety & Compliance

Open and close store/restaurant, manage cash drawers, and reconcile daily sales. Handle customer issues, complaints, and feedback to ensure satisfaction. Maintain cleanliness and safety standards in accordance with company and regulatory policies.

References Available Upon Request

Software Experience & Training

Epic EHR, Solid Edge, Microsoft Office (Word, Excel, Outlook, and PowerPoint), Adobe Education

Med Certs-Medical Assistant school Expected-

Graduation November., 2025

Vernon colleague - Certified nurse assistant- 2012 Wichita Falls High school -Graduated 2006

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