Customer Service Representative
Resume:
Leslie Fruen
Saint Peter, MN *****
******.*****@*****.***
Professional Summary
Customer Experience Team member with a robust background in customer service, adept at managing high volumes of interactions across diverse channels. Proficient in chat and phone
support, utilizing tools like Zendesk and Talkdesk to enhance customer satisfaction and foster brand loyalty.
Committed to leveraging problem-solving skills and effective communication to deliver exceptional service and drive team success.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Fun.com-Mankato, MN
August 2024 to October 2024
• Assist in placing orders
• Answer customer questions regarding shipping, sizing, order status, and product availability
• Assist customers in returning and exchanging merchandise
• Issue resolution
• Help to increase company sales through complete and friendly communication with customers via virtual chat.
• Monitor orders for inaccurate information to help ensure customer satisfaction like duplicate orders and fraudulent orders.
• The ability to effectively communicate with customers and staff
• Other duties as assigned
Customer Service Representative
The Federal Reserve Bank of Minneapolis-Minneapolis, MN September 2022 to July 2023
• Advise customers on U.S. Treasury financial products, regulations, and forms.
• Support account setup and navigation for U.S. Treasury websites and applications.
• Aim to exceed established metrics for accuracy, timeliness, and completeness.
• Act as an advocate for customer; reporting and/or acting on areas for improvement. Customer Service Representative
Valleyfair-Shakopee, MN
May 2022 to August 2022
• Responsible for researching information to answer questions, document, resolve guests’ questions and complaints via phone and email.
• Create rapport and trust with guests in order to build relationships and uphold Cedar Point's reputation.
• Work as a liaison between departments to maximize guest experiences.
• Maintain Guest Management System database.
• Transfer calls to the appropriate department.
Call Center Customer Support Agent
DailyPay Inc-Minneapolis, MN
January 2021 to December 2021
• Genuine care and empathy that is displayed through all interactions while demonstrating critical thinking and problem-solving skills.
• Engage, troubleshoot client questions and concerns with empathy on the phone, email, live chat via Five9 and take notes on interactions via Zendesk.
• Most importantly, excited to help customers by resolving complex inquiries and highly sensitive escalations in a remote call center.
Customer Service Representative
Target-Peachtree City, GA
January 2011 to December 2019
• Knowledgeable of guest service fundamentals and experience supporting a guest first culture across the store and the target brand.
• Lead multiple departments, managed inventory and stocked efficiently.
• Successfully executed daily/weekly workload to support business priorities and delivered on sales goals in multiple departments.
• Provided training in food seasonality, freshness and quality, in addition with general merchandising knowledge.
Sales Floor Associate Trainer
Target-Town 'n' Country, FL
January 2008 to December 2011
• Worked in multiple departments ensuring sales floor coverage, zoned and stocked for guests.
• Successfully executed adjacency changes, transitions, revisions, and sales plans for all departments. Security Dispatch Operator
ZooTampa at Lowry Park-Tampa, FL
January 2008 to December 2011
• Responsible for incoming and outgoing traffic through security check-points, this including verifying deliveries, dispatching contractors to proper zoo locations and personnel.
• Team lead for emergency response situations that involved, medical, security and government officials.
• Provided support in animal welfare, public engagement and the conservation of species.
• Maintain and compiled records and reports using various online programs including zoological information.
Education
GED
GriffinTech-Griffin, GA
Skills
• Data entry
• Computer literacy
• BigIP (1 year)
• Troubleshooting
• Slack
• Customer service
• PeopleSoft
• Five9
• Phone etiquette
• Avaya (2 years)
• Virtual Chat (10+ years)
• CRM software
• Zendesk
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