Customer Service Continuous Improvement
Resume:
KAILYNN ROBINSON
Proactive in identifying potential issues and recommending solutions, demonstrating problem-solving skills and a commitment to continuous improvement, aligning with results-driven organizational cultures. Possesses excellent interpersonal skills; able to build rapport with clients and resolve complex issues. Well-suited for client-facing roles.
418 37th pl
SE,Washington DC
****************@*****.***
Education
Parkdale Highschool — Highschool Diploma
Work Experience
NVP — Concierge
Healthcare Services Group — Housekeeper
09/2018 — 06/2022
11/2024 — 06/2025, Washington Dc
As a Concierge for NVP, I utilized Microsoft Office (Outlook, Word, and Excel) to manage emails, shift notes, and correspondence. I managed deliveries, ensuring accurate logging and delivery to the correct units, using Yardi, written logs, and Package Concierge. I welcomed guests, provided excellent customer service, and created a positive experience for residents. 03/2024 — 02/2025, Bowie, Maryland
Performed high-volume housekeeping duties for 30-40 residents room in a long-term care facility, ensuring a clean, safe, and sanitary environment in compliance with health and safety standards.
Responsibilities included sweeping, mopping, disinfecting floors and surfaces, dusting, and proper waste disposal.
The Home Depot — service lead
CVS — shift supervisor
six flags america — Food and Beverage Team Member
Skills
Cross-trained as a Laundry Attendant, responsible for collecting, washing, drying, folding, and redistributing linens and towels for all residents, maintaining effective laundry operations and upholding hygiene protocols. Demonstrated flexibility, time management, and a strong commitment to maintaining a comfortable and clean living space for elderly residents. 10/2023 — 01/2024, Lanham,MD
As a Shift Leader at Home Depot, I ensured smooth store operations and provided excellent customer service. In preparation for a managerial role, I became well-versed in product knowledge, handled correspondence via email and phone, and tracked inventory and operations. I also managed customer complaints, resolving issues efficiently to maintain a positive shopping experience.
04/2023 — 02/2024, district heights, Md
At CVS, I provided excellent customer service by assisting guests with questions and ensuring a positive experience. I maintained in-depth product knowledge to offer informed recommendations and support. I also performed cashier duties including making transactions, giving change, counting th drawer, etc. Additionally, I stocked and organized the store, ensuring shelves were well-maintained and inventory was properly managed. I consistently exceeded expectations to meet customer needs and uphold store standards. 06/2021 — 04/2023, Largo Maryland
Distributing and preparing meals for customers. Serving meals to customers. Training new employees. Communicated clearly and positively with coworkers and management. Maintained positive customer service while working in a fast- paced environment. Maintained a clean work environment. Package & Record Management — Tracked packages and maintained logs using Yardi, written records, and the Microsoft Office Suite. Operations Management — Ensured smooth daily operations through team coordination and adherence to policy.
Time Management — Efficiently prioritized tasks to meet deadlines while maintaining high-quality service.
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