Customer Service Store Manager
Resume:
LaToya
Davis
Brusly, LA *****
*******@*****.***
Experienced Store Manager and Administrative Leader with over 12 years of progressive experience in management, customer service, and healthcare support. Skilled in team leadership, process improvement, and achieving organizational goals through effective planning, communication, and hands-on problem-solving. Known for establishing high standards, building strong team cohesion, and consistently delivering results that drive customer satisfaction and business growth.
Experience
STORE MANAGER
Dollar General
Baton Rouge, LA October 2024 - Present
Lead store operations, ensuring a well-organized, customer-friendly environment that promotes loyalty and repeat business.
Supervise a team of 15+ associates, providing mentorship, performance feedback, and training to support team development and meet company standards.
Achieved a 5% increase in customer satisfaction ratings by creating a welcoming atmosphere, promptly addressing concerns, and implementing staff training on customer service best practices.
Manage inventory and budget controls, reducing shrinkage by 3% through effective monitoring and loss prevention initiatives.
Drive store performance by implementing corporate strategies, monitoring key metrics, and motivating the team to meet or exceed sales targets.
Conduct regular team meetings to align staff with business goals, operational updates, and promotional strategies, fostering a shared commitment to success.
ASSISTANT MANAGER
O'Reilly Auto Parts
Plaquemine, LA October 2021 - October 2024
Directed staffing, scheduling, and performance evaluations to support a productive team environment, achieving a 36% improvement in store efficiency.
Provided leadership that empowered team members to excel, facilitating decision-making, removing obstacles, and ensuring all resources were available to meet customer needs.
Spearheaded training programs for new employees, instilling knowledge of company policies, product expertise, and superior customer service techniques.
Optimized inventory management processes, resulting in a 13% increase in product availability and a streamlined ordering system.
Built and maintained customer relationships through professional communication and timely service, enhancing store reputation and increasing customer retention.
PHARMACY CLERK (Part-Time)
Daniel Pharmacy
Brusly, LA February 2023 - February 2024
Supported daily pharmacy operations, handling patient inquiries, processing prescriptions, and providing high-quality customer service in a fast-paced environment.
Collaborated closely with pharmacists and medical staff to ensure accurate and confidential processing of patient information.
Improved patient satisfaction by consistently delivering a helpful and respectful service experience, fostering trust and loyalty.
MEDICAL ASSISTANT
Care Pregnancy Clinic
Baton Rouge, LA February 2019 - December 2023
Delivered compassionate support and assistance to patients, maintaining strict confidentiality and adhering to HIPAA regulations.
Played a key role in clinic operations by handling patient intake, coordinating appointments, and managing insurance claims.
Increased patient satisfaction scores by implementing streamlined check-in processes, reducing wait times, and enhancing the overall experience.
ADMINISTRATIVE ASSISTANT / PERSONAL ASSISTANT
Law of Life
Zachary, LA March 2014 – February 2019
Provided dedicated administrative support to the CEO, managing schedules, coordinating events, and ensuring seamless daily operations.
Oversaw special projects, handling research and data organization, contributing to informed decision-making.
Coordinated travel arrangements, billing, and other personal logistics, allowing the CEO to focus on high-priority tasks.
ADMINISTRATIVE ASSISTANT (Part-Time)
Oyof
Baton Rouge, LA May 2018 - September 2018
Supported front office operations by managing customer inquiries, scheduling appointments, and organizing essential documents.
Developed and maintained a system for tracking contracts and communications, improving information accessibility for the management team.
Built a positive environment by welcoming guests, managing communications, and assisting with event planning and logistics.
ASSISTANT MANAGER
CVS Pharmacy
Baton Rouge, LA September 2008 - January 2010
Managed retail operations, including purchasing, accounting, and customer service functions, to drive store profitability.
Promoted a culture of excellence by training team members on customer engagement, leading to a 38.6% increase in positive customer feedback.
Implemented effective strategies for upselling and customer retention, achieving monthly revenue growth and enhancing customer loyalty.
ADMINISTRATIVE COORDINATOR
Davis and Associates
Lafayette, LA January 2006 – September 2008
Lead project management efforts for enterprise initiatives, coordinating cross-functional teams and delivering projects on time and within budget.
Created detailed project plans, tracking milestones and managing risks, to ensure successful project execution and meet client expectations.
Provided regular status updates and insights to executives, enabling strategic planning and decision-making.
Skills
• Leadership & Team Development: Skilled in training, mentoring, and managing teams to achieve operational excellence.
• Customer Service Excellence: Strong commitment to providing quality service and building positive customer relationships.
• Operational Efficiency: Proficient in streamlining processes to enhance productivity and reduce costs.
• Inventory & Budget Management: Experienced in managing budgets, tracking inventory, and maximizing profitability.
• Communication & Problem-Solving: Adept at resolving issues efficiently, fostering teamwork, and ensuring clear communication.
Education
Medical Assistance
Camelot College Baton Rouge, LA 2006 - July 2007
LANGUAGES
French: Advanced
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