Customer Service A Team
Resume:
Jason Maldonado
****************@*****.***
OBJECTIVE Passionate retail energy professional with several years of quality experience in fast-paced environment. Skilled in providing exemplary customer service to achieve company goals and objectives. Adepts at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes.
SKILLS & ABILITIES • Fluent in English and Spanish
• Knowledgeable in ERCOT/Retail Energy
• Leads customer service by maintaining a solution-oriented mindset
• Organizes working on a team or independently
• Builds positive relationships with customers and employees
• Accepts responsibility and highly receptive to feedback
• Strives to consistently meet weekly and daily goals MS Office – expert knowledge on entire suite
EXPERIENCE
Houston Methodist
Team Lead Food &Nutrition Kitchen
Key Responsibilities:
Supervision and Leadership:
Oversee the daily operations of the kitchen, ensuring smooth workflow and efficiency. Manage and motivate a team of kitchen staff, providing guidance and training. Maintain a positive and productive work environment. Food Quality and Safety:
Ensure that all food is prepared and served to the highest standards of quality and safety. Implement and enforce food safety and hygiene regulations. Maintain accurate temperature records and food labeling. Ensure that the kitchen is clean and hygienic, adhering to cleaning schedules. Operational Efficiency:
Ensure that the kitchen runs smoothly on a daily basis and that it is adequately stocked. Assist with menu planning and food production for catering and special events. Oversee the operation of pot/pan and dish room areas, providing staff training and ensuring compliance with sanitation procedures.
Training and Development:
Train new kitchen staff on food preparation techniques, safety protocols, and hygiene standards.
Provide ongoing training and development opportunities for team members. Other Duties:
Attend company and managerial meetings as required. May be responsible for inventory management and ordering supplies. May assist with other duties as assigned.
CEMEX
Customer Service Representative
March 2023 to September 2024
Job Responsibilities
Intake orders via centralized call center
Process credit card charges
Answer heavy phone volume
Negotiate delivery times with customers
Coordinate with quality control and office personnel to ensure service and delivery of products
Perform other duties as assigned
Engie North America/Collections Analyst
Nov2022 to March 2023
• Follow up all active accounts with delinquent past due balances, explain all payment plan options and manage payment extensions.
• Responsible to record all payments and develop monthly reports as required by supervisor.
• Negotiate repayments that work for both customer and the company.
• High call volume calls both inbound and outbound to assigned customers with outstanding balances.
• Write emails to clients to ensure that the customers records are kept up to date regarding any outstanding balance.
• Experienced in skip-tracing and complying with all business policies and procedures.
CUSTOMER SERVICE REP/LEAD THINK ENERGY
SEP 2020-Nov2022
• Ensure superior customer experience by addressing concerns, demonstrating empathy and resolving problem quickly and efficiently
• Describe products to customers and accurately explain details
• Perform research and root-cause analysis on business/residential accounts to determine the origin of customer issues, system and process errors. Relying on TDSP portals, ESID look up tool.
• Promptly assist two customers at a time to ensure their request was fulfilled in a time manner.
• Perform research and root-cause analysis on business/residential accounts to determine the origin of customer issues, system and process errors.
• Utilize POWER/ECI program to evaluate accounts and quickly identify possible conflicts with payments or electric usage on accounts. SPARK ENERGY HOUSTON, TEXAS
CUSTOMER CARE REPRESENTATIVE AND RETENTION SPECIALIST JAN 2018 – APR 2020
• Deliver daily excellent customer service and maintain a high standard of customer management
• Answered an average of 200+ calls a month in a high-volume environment
EDUCATION Houston Community College Houston, Texas 2014 Stafford High School Houston, Texas 2013
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