Graphic Designer Customer Service

MOISES DUKE

*************@*****.*** 1-940-***-****

**** ********** **., ****** *******, TX 78414

Portfolio: www.moisesduke.com

PROFILE

Organized, dedicated, and creative professional with 25 years of experience in graphic design, specializing in Adobe Photoshop, Illustrator, and InDesign. Versatile and customer-focused, with a proven track record in textile design, production management, and client collaboration. Passionate about economics, trading, and expanding expertise in UX Design (Google-sponsored) and Front-End Development. Seeking a role where hard work, innovation, and customer service excellence are valued.

Textile Graphic Designer

JCPenney, Plano, TX (Office/Remote, Full-Time)

Nov 2017 – Present

• Design seasonal graphics for private brands based on customer trends and surveys.

• Collaborate with team members in meetings, present new designs, and meet deadlines.

• Recognized for initiative, dependability, and exceptional customer focus, enhancing garment quality.

• Contract Designer

Self-Employed, Remote – Home Office

Dec 2014 – Present

• Consult with clients to define needs, delivering tailored artwork to meet market demands.

• Revise designs for customer satisfaction, market services, and manage invoicing independently.

Graphic Designer & Practical Manufacturing Consultant ROKA, Austin, TX (Remote, Contract)

Feb 2015 – Oct 2017

• Created custom artwork for competitive water athletic apparel, balancing client desires with brand standards.

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• Solved complex design challenges to meet company and customer expectations.

Graphic Designer

La Forma, Connecticut (Remote, Contract)

Jan 2016 – Jan 2017

• Designed custom artwork for a high-end women’s athleisure brand, driving customer satisfaction through strong communication and problem-solving skills.

Head Production Manager & Graphic Designer

Turnkey Apparel, Tennessee (Promoted)

Dec 2016 – Nov 2017

• Designed artwork and oversaw production processes, traveling to El Salvador factory for project tracking.

• Coordinated with production managers, account managers, and customers to ensure seamless shipping and delivery.

• Built strong relationships and resolved complex issues, earning customer loyalty.

Graphic Designer

Required Team Gear, Fort Worth, TX (Office, Full-Time, Promoted) Nov 2015 – Nov 2016

• Developed design assets including catalogs, billboards, and production files from apparel stock images.

• Managed projects from design to production, ensuring quality control and coordination with shipping, production, and account teams.

• Assisted printers and operators, leveraging partnership-building skills for win- win outcomes.

Head Designer & Supervisor

Var-Pro, Santa Ana, El Salvador (Office/Factory, Full-Time) Feb 2013 – Oct 2014

• Led graphic design team, oversaw artwork, and maintained quality control from design to production.

• Coordinated with shipping, production, and account managers, earning “Best Customer Service & Managing Logistics” award.

Graphic Director

Custom Outfitters/Grupo Merlet, San Salvador, El Salvador (Office/Factory, Full- Time)

2010 – 2013

• Managed graphic design team, tracked projects, and fostered strong customer relationships.

• Awarded “Best Customer Service” for outstanding client engagement. Page 2

Education

Don Bosco University, San Salvador, El Salvador

• Technical Degree in Digital Industrial Graphic Design, 2000 Pixels Entertainment School, San Salvador, El Salvador

• Additional Training, 2001

Current Professional Development

• UX Design (Google-Sponsored), In Progress

• Front-End Development, In Progress

Key Skills & Characteristics

• Bilingual: English/Spanish

• Design Software: Adobe Photoshop, Illustrator, InDesign

• Technical: Microsoft Office Suite, Mac & PC Operating Systems, Stock Trading Platforms

• Professional: Customer Service Excellence, Project Management, 60 WPM Typing Speed

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