Business Analyst Project Manager
Resume:
Tina McGlory
Project Manager Business Analyst Back Office Operations Specialist
Cypress, Texas ****.*******@*****.*** 832-***-****
linkedin.com/in/tinamcglory
Professional Summary
Dynamic and strategic Project Manager and Business Analyst with over 20 years of experience leading contract and temporary assignments in government, healthcare, legal, technology, and back-office environments. Known for delivering process improvements, managing cross-functional teams, and implementing systems that increase efficiency and compliance. PMP certification in progress and armed with a diverse portfolio of certifications across project management, business operations, and IT systems.
Core Skills
• Project Management & Process Improvement
• Agile & Scrum Methodologies
• Risk & Compliance Management
• Data Analysis & Business Intelligence
• Change Management & Stakeholder Engagement
• Financial Analysis & Budgeting
• Workflow Optimization & IT Implementation
• Cross-Functional Team Leadership
Professional Experience
Contract & Temporary Assignments
Various Clients Nationwide Jan 2003 – Jun 2023
Roles: Project Manager, Business Analyst, Financial Analyst, QA Analyst, Technical Lead, AP/AR Manager, Legal Clerk
Agencies/Firms: Evans Services, Kelly Services, TeleTech, St. Michaels Learning Academy, and others.
Project Analyst & Technical Implementation Lead
DaVita International May 2022 – Jun 2023 Remote
Directed national application implementations across dialysis centers.
Created SharePoint tools, dashboards, training, and documentation.
Led cross-lane coordination between IT, operations, and clinicians.
Financial Analyst
Kindred Healthcare & Alert Logic Apr 2021 – Jun 2022 Remote
Managed IS financial reporting, vendor contracts, audits, and budgeting.
Tracked invoices, reconciled accounts, and improved payment workflows.
Utilized Excel, SAP, Salesforce, Tableau, and Power BI.
Business Analyst
Whirlpool, Apple (Kelly Services), Sitel Group, Conduent 2017 – 2020 Remote
Analyzed financial data, aging reports, trends, and operations performance.
Automated processes and reconciled bank and ledger accounts.
Collaborated with management to optimize finance operations and compliance.
QA & Insurance Compliance Analyst
TeleTech Services Apr 2016 – Aug 2017 Remote
Monitored 500+ customer reps, enforced QA metrics, and trained staff.
Sold and supported unlicensed insurance offerings with regulatory compliance.
Tester, QA, and Tech Support Analyst
Hewlett Packard Enterprise Jan 2006 – Jan 2008 Houston, TX
Assembled and tested HP laptops and desktops.
Supported diagnostics, documentation, and internal troubleshooting processes.
AP/AR Regional Manager
Interdean Interconex International Nov 2004 – Nov 2005 Houston, TX
Directed AP/AR, payroll, forecasting, and reporting for international accounts.
Used SAP, Oracle, PeopleSoft, and Hyperion to manage large systems and compliance.
Legal Documents Specialist
Harris County Clerk via Evans Services Jan 2003 – Nov 2004 Houston, TX
Indexed and organized legal records using VisiFLOW, JIMS, and ITS.
Education
Florida Metropolitan University
- MBA – Business Administration, Management & Operations
- MS – Criminology
- BS – Criminology (*Cum Laude*)
Sam Houston State University
- BS – Psychology
- Minor – Political Science and Government
Certifications
PMP® Certification Training (In Progress)
Engineering Project Management – Rice University
Six Sigma Yellow Belt – PMI
Google Foundations of Project Management
HR Manager Training – ASEAN
DEI in the Workplace – University of South Florida
Generative AI Fundamentals – Databricks
Jira Certification – Atlassian
ITIL 4 Fundamentals – Alison
C Programming – ASEAN
Cognitive Project Management in AI (CPMAI)™ – PMI
Bookkeepers Certification – Intuit
Fundamentals of Accounting – ASEAN
SAP Ariba Contracts – Certified
SAP S/4 HANA – St. Michaels Learning Academy
Microsoft Excel Certification – Robust IT
Social-Behavioral-Educational Research – CITI Program
Scrum Fundamentals Certified (SFC) – SCRUMstudy
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