Human Resources -Customer Service
Resume:
Roberta Anderson-Barnes
Human Resources Professional
Fairfax Station, VA 22039
***********.***@*****.***
Reliable professional who works well with others, and is capable of getting the job done right the first time. Experienced in leadership roles; possessing strong interpersonal and relation-forming skills. Software Portfolio:
• Microsoft Word • Windows Operating Systems
• Microsoft Excel • Microsoft PowerPoint
• Microsoft FrontPage • Microsoft Access
• Microsoft Outlook
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Automation Clerk/ Sales, Services and Distribution Associate United States Postal Service - Dulles, VA
June 2016 to Present
Process letter mail and packages in a timely and efficient manner utilizing automation equipment. Currently working as Sales, Services and Distribution Associate performing all mail operation tasks to include sorting and distributing packages and letters; Verifying receipt and distribution of all letters and packages mailed to and from the Tri-City Gainesville area. Benefits Manager
XLA - Vienna, VA
August 2012 to December 2016
Benefits Administration for up to 450 employees and their families. Plan design, contract negotiations and benefits software implementation. Day-to-day contact with employees and vendors for all benefits matters.
Director of Human Resources
XL Associates, Inc. - McLean, VA
January 2011 to July 2012
All Human Resources functions for a small/private company with up to 450 employees. Organizational planning and development, including development and maintenance of policies and an employee handbook. Formulate and recommend Human Resources policies and benefits plans (e.g., FMLA, Worker's Compensation, Retirement, etc.).
• Establish standard recruiting and placement practices and procedures.
• Identify legal requirements and government reporting regulations affecting Human Resources function
(e.g., OSHA, EEO, ERISA, Wage and Hour). Monitor exposure of XL Associates, and preparing information requested or required for compliance.
• Establish employee benefit programs and services, including health and wellness programs.
• Establish and maintain personnel records/files.
• Recruit, screen, and test applicants for positions.
• Responsible for employee relations and operations .
• Interpret and explain personnel rules and regulations to employees and applicants.
• Create, review and update the employee handbook to include extensive changes implemented as a result of legislation.
• Protect the interest of employees in accordance with Human Resources policies and governmental laws and regulations.
TESTING PROCTOR/SUPERVISOR
Florida Southern College Testing Office
August 2000 to October 2010
PT)
• Administer standardised tests to national candidates. DIRECTOR OF HUMAN RESOURCES
Florida Southern College - Lakeland, FL
July 1998 to October 2010
• Organizational planning and development for department, including development and maintenance of budget.
• Formulate and recommend Human Resources policies and programs for the entire college (e.g., FMLA, Worker's Compensation, Retirement, etc.).
• Establish standard recruiting and placement practices and procedures.
• Identify legal requirements and government reporting regulations affecting Human Resources function
(e.g., OSHA, EEO, ERISA, Wage and Hour). Monitor exposure of the college and direct preparation of information requested or required for compliance.
• Establish pay policies, employee benefit programs and services, and safety and health programs.
• Establish in-house training programs that address college needs across departmental lines.
• Establish and maintain personnel records/files.
• Recruit, screen, and test applicants for positions.
• Assist supervisors in counseling employees on challenges affecting work programs.
• Interpret and explain personnel rules and regulations to department heads, employees, and applicants.
• Create, review and update the employee handbook to include extensive changes implemented as a result of legislation.
• Protect the interest of employees and the College in accordance with college Human Resources policies and governmental laws and regulations. Approve recommendations for terminations. Review employee appeals through grievance procedure.
Ad Set Associate/Interim Supervisor
Kohl's Corporation - Lakeland, FL
August 2005 to January 2008
• Ensure all items on the sales are priced appropriately in accordance with the sale advertisement for that date.
• Accurately sign each rack of clothing using Kohls best practices and attention to detail. ASSISTANT MANAGER -TAX PREPARER
Amscot Tax Service (PT)
2000 to 2005
• Assistant Manager Recognition in 2005.
• Prepare tax documents for seasonal customers.
• Maintain existing and assist new customers with excellent customer service
• Responsible for timely and accurate processing of tax documents by personnel.
• Review business reports and personnel needs/concerns with management. ADMINISTRATIVE NON-COMMISSIONED OFFICER - U.S. Army (Sergeant First Class)
Early Retirement
1982 to 1998
• Supervise a team of support personnel to facilitate all personnel actions for new and existing military personnel.
• Enforce government policies and procedures.
• Coordinate all personnel actions and records for students being commissioned through the ROTC program.
• Complete national background checks, process payroll, and maintain personnel files.
• Process orientation, separation, mission deployment paperwork for all personnel.
• Report analysis to superiors in regard to various military functions, i.e. who is deployed when. Education
Certification in education through Human Resources Roundtable Sessions Florida Southern College - Lakeland, FL
1999 to Present
Grandview Senior High School - Grandview, MO
Military Service
Branch: Army
Service Country: United States
Rank: E-7 SFC
December 1981 to June 1998
Administrative Non-Commissioned Officer. Supervise a team of support personnel to facilitate all personnel actions for new and existing military personnel.
• Enforce government policies and procedures.
• Coordinate all personnel actions and records for students being commissioned through the ROTC program.
• Complete national background checks, process payroll, and maintain personnel files.
• Process orientation, separation, mission deployment paperwork for all personnel.
• Report analysis to superiors in regard to various military functions, i.e. who is deployed when. Commendations:
Joint Service Commendation Medal
Army Commendation Medal
Army Achievement Medal
Certifications and Licenses
Professional in Human Resources (PHR)
January 2010 to December 2016
HR Professional through HRCI
Groups
Society of Human Resources
January 2010 to December 2016
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