Project Manager Administrative Support

CHIDO TENDAYI 267-***-**** *******@*****.***

HONOLULU, HI

AUTHORIZED TO WORK IN THE USA FOR ANY EMPLOYER

●Highly motivated professional with exceptional interpersonal, analytical, data analysis, administrative, and organizational skills based on senior management feedback.

●Highly proficient in administrative support within the financial sector and is seeking a role where she can continue her career path

●Possesses strong written and verbal communication skills and ability to partner across different lines of businesses to meet stakeholders’ needs.

Education

Golden-Beacom College, Wilmington, DE Master of Business Administration, Financial management, 05/2018

Temple University, Philadelphia, PA Bachelor of Arts, Finance and Economics, 05/2015

Skills

●Microsoft Office (Word, Excel, PowerPoint, Publisher

●Proficient in QuickBooks - Bookkeeping, Data Processing, Records Management, Document Scanning, Clerical Support, Administrative Support, Payment Processing

●Excellent verbal and written communication (8 Toastmasters awards)

●ConfirmIT Survey Tool (administrative ability to capture feedback from client, product, brand & employee experience)

●SharePoint (document management and storage system)

●Dreamweaver (a full-featured HTML web and programming editor for designing web pages)

●Canva (graphic design tool)

●Cognos Reporting Tool (web-based tool used for accessing data and reporting out on data in the Data Warehouse and other systems of record)

●FsaAtlas (web-based management system)

Experience

Customer Service Trainer - Cafe Glace Honolulu, HI 03/2022 - Present

Worked in conjunction with other employment, hourly on call position to do employee training only

●Actively listen to customers, handle concerns quickly and escalate major issues to supervisor

●Train and manage new recruits (at least 4 each hiring season) in customer service script recitation, conflict resolution, and data entry practices

●Offer advice and assistance to customers, paying attention to special needs or wants.

●Evaluate success of training programs and recommend improvements to upper management to enhance effectiveness

Accounting Analyst- Accounting, Inc - Honolulu, HI 03/2023 - 06/2024

Worked as needed in conjunction with other employment- part-time, on call

●Composed inter-office correspondence and provided product and service information to clients, management and coworkers

●Scheduled appointments and follow-up calls and visits to clients

●Drafted agendas, recorded minutes and generated documents to facilitate meetings. · Screened visitors and issued badges to maintain safety and security

●Maintained daily report documents, memos and invoices, pulling and putting data into QuickBooks

●Reconciled and entered year-end Tax data into QuickBooks application system to update customer contacts with payment records to keep records current for the Tax season

●Maintained office supplies inventory by checking stock and ordering new supplies

●Provided clerical support to company employees by copying, faxing, and filing documents

Event Coordinator/Manager Watabe International - Honolulu, HI 07/2023 - 12/2023

Worked as needed in conjunction with other employment- part-time

●Oversaw setup and breakdown of event decorations and supplies

●Completed final reviews of event and banquet area setups to resolve last-minute issues

●Developed and adhered to timelines to keep wedding/anniversary ceremonies and receptions running smoothly Worked closely with clients to develop personalized event plan that fit within budget.

●Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction Collaborated with clients to achieve expectations and vision for their tailored event.

●Planned and created centerpieces, bouquets and floral arrangements for decorating venues

●Supervised personnel and directed in event task administration and completion

COVID Outreach Call Center Specialist - Aloha United Ways - Honolulu, HI 11/2021 - 04/2023

Worked as needed in conjunction with Texas Capital which had CST hours

●Offered personalized support to individuals needing quarantine and vaccination services, helping connect each with available resources and relevant team members

●Recorded, transcribed and maintained confidential client information into applicant tracking system and database

●Maintained positive relationships with quarantine hotels for consumers and regularly reached out to offer assistance to individuals

Treasury Support – Content Creator (fully remote from Hawaii) 07/2022 to 01/2023

Texas Capital Bank Dallas, TX

•Brainstorm, suggest, and write/update 20+ documents to improve Standard Operating procedures for the On-boarding and Treasury Support Team

•Ensure that internally published content is compliant with the bank and federal requirements

•Write and review content for applications, systems, and internal communications

•Deliver online training programs using different learning methodologies

•Evaluate effectiveness of training and documentation and adjust as needed.

10/2021 LEFT THE MAINLAND AND MOVED TO HAWAII

Tax and Advertising Training Specialist (fully remote from Seattle and Hawaii) 03/2021 to 11/2021

Amazon.com Seattle, WA

●Enhanced 100+ employee performance by developing and implementing comprehensive training programs to support the coordination and completion of Tax projects per IRS requirements

●Developed and organized training manuals, multimedia visual aids, and other educational materials to educate employees about the changing IRS requirements

●Evaluated external instructor performance and the effectiveness of IRS training programs and provided recommendations for improvement.

JP Morgan Chase 06/2015 – 12/2020

Learning and Development Recruitment Program Manager 01/2019 to 12/2020

JP Morgan Chase – Investment Bank (IB), Finance Program Mgmt. Brooklyn, NY

●Responsible for reviewing candidates in the Talent Acquisition System daily and passing successful candidates through to Hiring Managers

●Actively participated in interviewing, onboarding, training, and management of 200+ Global analysts enrolling in the JPMChase internship Program

●Communicate and facilitate high level overviews to over 200 GM Analysts

●Managed cross-functional global teams -India, US, Africa team to create and facilitate four/five-week GM Analyst Programs; designed to prepare high potential interns for long term success within the bank

●Perform administration for training programs, including scheduling, tracking of attendance, reporting on required training programs, preparation of materials, working in conjunction with external vendors and internal senior management in different departments to arrange cost-effective logistics and execution

Change Management Associate 11/2016 to 01/2019

JP Morgan Chase – Corporate Bank, Finance Program Management Newark, DE

●Created virtual/in-person Firm-wide Regulatory Reporting & Analysis (FRRA) Learning Paths to promote a culture of continuous learning by addressing immediate, intermediate, and transformational learning needs

●Liaised with multiple departments to create pages on the intranet site to consolidate relevant offerings for the FRRA organization

●Ensured long-term sustainability of changes by monitoring their impact and making necessary adjustments to Standard Operating Procedures to maintain alignment with organizational goals through continuous learning and development document creation for an audience composed of over 425 people at 8 Global locations

●Developed and designed communication plans including Townhall decks for senior management, written pieces, Symphony group chats and email communications to encourage employee engagement across the organization

Finance Analyst 06/2015 to 10/2016

JP Morgan Chase – Corporate Bank, Finance Program Management Newark, DE

●Decommissioned and collaborated with IT, Finance and Marketing departments in the creation and maintenance of accounting and finance systems and records (physical and/or digital)

●Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement through a Matter Requiring Immediate Attention request from the Federal Government

●Created various Excel documents to assist with pulling metrics data to aid in Improved decision-making processes with accurate data analysis and visualization techniques

●Liaised with four consultants at 2 entities to automate 20+ manual user tools to implement effective internal controls to mitigate risks associated with financial misstatements and fraud incidents by onboarding 50+ user tools onto Firm-wide User Tool Workflow and Assessment Tool

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