Customer Service Business Development

Shyanne D. Rodriguez

**** ***** ******* ** **********, Ca 95662 408-***-**** ****************@*****.***

American River College

AA in Progress

Objective

To secure a position within a dynamic organization where I can leverage my interpersonal, communication, and time management skills to contribute to team success and grow as a leader.

SKILLS

•Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

•Strong accounting principles and procedures knowledge.

•Excellent team player with a robust work ethic, capable of working under tight deadlines.

•Adept at prioritizing and managing multiple concurrent projects.

•Indoctrinated with customer service skills that surpass peers.

•Interpersonal skills to be able to deescalate intense situations under any circumstance.

•Effective and reliable communication through a departmental need.

•Furnished myself with relationship-building with the public and colleagues.

•Exceptional analytical skills for resolving complex accounts.

•Flexible and willing to adjust work schedules to meet operational needs.

•Excellent problem-solving and negotiation skills.

•Exercises a high degree of initiative, creativity, and independent judgment in performing the required duties of any position.

The Make Up Bar

Owner / Artist

September 2021 - Present

●Implemented market research and analysis for potential clients.

●Financial Management (Budgeting, Pricing, Profitability) when obtaining new and reoccurring clients to aid in working within budget of my business and client need.

●Hold business development and growth strategies meetings with employees and other managers.

●Vet and Hire potential hair stylist and make up artist.

●Involving employees in hair and make up seminars for brand development and exposure.

●Created an on-line presence to expand exposure and clientele outreach to maximize foot traffic on most social media platforms.

●Teach oncoming and veteran employees new skills(various hairstyles and make up) for any type of occasion.

●Able to forecast and be adaptable with trends in the market and personal preferences.

●Have extensive knowledge of hair, make-up and skin care.

●High priority and importance of hygiene coached weekly with my team.

●Daily office cleanings to maintain a high value presence.

●Quarterly coaching with employees.

●Hold monthly manager meetings to see where growth can be had.

●Creating on-sites near and on public venues from public presence.

●Collaborating with other entrepreneurs: photographers, other make-up and hair stylist, event coordinators, and designers

Care Wear Uniforms

Office Coordinator

July 2018 - September 2019

●Office liaison between various hospitals across California, Oregon, Washington, and Idaho.

●Provided itinerary’s for the traveling sales teams weekly.

●Processed all hospital orders from various sales trips.

●Confirm payments and create payment plans for various customers within the hospital routes.

●Train any new employees within the office.

●Greet customers and showcase products within our show room.

●Asses the needs of customers and provide information concerning the relative product.

●Assist in resolving financial disputes and complaints raised by unsatisfied customers.

●Create and maintain files in excel files for inventory.

●Responsible for packing and distributing all daily outgoing/incoming mail.

●Process merchandise returns, hospital sales, amazon, and all web orders.

●Send out marketing fliers for upcoming events.

Clear Capital: Appraisal Management Company

Team Support Specialist January 2016- September 2017

•Processed refunds and credits for completed appraisals.

•Ensured team efficiency through daily charting and tracking.

•Recruited and verified appraisers statewide.

•Participated in monthly meetings to maintain report quality and volume.

•Built strong client relationships to select the best appraisers for each job.

•Scheduled appointments and processed payments for property appraisals.

•Created and managed manual process workloads for high-value clients.

•Complied with multiple state Real Estate appraiser laws and regulations without encroaching within non permitted jurisdictions.

•Reviewed documentation provided to verify account funds.

•Evaluates current processes and creates new procedures to address and take advantage of evolving technology.

•Privy to the appraiser’s licensing and the encroachment of surrounding jurisdictions.

•Communicated and negotiated issues and execute solutions to ensure appraisals/projects are timely.

•Capacity to shift priorities and workloads to meet appraisal program needs.

•Provided conflict management training to newly on boarded employees.

•Assisted and led internal newsletter and other special campaigns or projects.

•Provide technical and analytical support to management.

•Experienced in the function and accounting of new and tenured construction, city planning, energy, engineering or in related fields when vetting pools of jurisdictional appraisers.

•Works on multiple assignments with competing priorities concurrently, adjusting priorities as needed.

•Communicate issues and provide resolutions to ensure appraisal projects are completed timely.

Additional work and makeup work history can be provided upon request

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