Data Entry Executive Assistant

Diana Kirstine Hall

Anaheim, CA

************@*****.***

714-***-**** cell

SKILLS

Administrative/Executive Assistant – Supporting/Supporting inter-office Staff, Handling customer inquiries via phone, email, live chat, and social media

Customer Service

oMaintain a positive, empathetic, and professional attitude toward customers at all time

oResolve product or service problems by clarifying the customer's complaint and resolving problems

oProvide feedback to management on recurring issues and customer trends

oSupport customer onboarding and retention initiatives

oDocumenting customer issues, complaints, concerns and interactions

oFollow-up to ensure that issues are resolved

Peachtree/Timberline Mortgage

Excel Professional

SAP

Freight Forwarding/Logistics

Dispatch/Shipping

Cashier/Debit/Credit

MS Office

Excessive 10 Key work, in nearly all positions

PowerPoint

Advanced Creative Skills

Illustrator

Photoshop

Dreamweaver

WORK EXPERIENCE

Diana Luna Art & Design, my personal pursuit May 1998 – Current

as well as part of Tangent Productions and 22nd C.R.A.F.T.S., LLC

Executive Assistant-Administration/Production, Part-Time

Event productions at various facilities in the Orange County and Los Angeles areas. The types of events ranged from producing outdoor/indoor concerts; comedy shows (Def Comedy Jam), KOCE event fundraisers, and acting as a liaison for the City of Garden Grove (Concerts in the Park). Our company also allowed me to promote/exhibit my artwork! Graduating from Otis Parsons with my BFA, and over 30+ years of creating art, and exploring ideas, this was such an inspiration for me. During this time, I also had time to take other classes to increase my vocabulary for social media. Plus, video classes. I have attached copies of my degree and certificates.

Over time my responsibilities encompassed all aspects of event facility production. This included managing events’ accounting, all company banking, budgeting events, all office needs, logistics, sight procuring, business licensing, ABC, SAP, Health Department, staffing, volunteers, vendors, concessions, contracting for entertainment, and technical services. In addition, I coordinated sponsorship cultivation, publicity/marketing and working as a contact with local public officials, program participants and community leaders.

Safeguard On Demand, Santa Ana November 2022 – August 2024

Office Assistant, Part-Time

This is a small security company, but they are growing. I work part-time in their office in Santa Ana, wearing many hats! My duties are varied and long. *This includes heavy data entry, payroll data, communications with guards and different locations they worked at. Including 10 Key

UPS November 12, 2018 – December 14, 2018

Seasonal Helper Coordinator, Temp

This past year with UPS was slower than previous years. We were expecting more shipments and freight movements, which didn’t quite happen. I worked as part of a team of dispatchers and coordinators at the Anaheim Center. My time was cut a little short due to the impact of a slower season.

Seasonal Time Sheet Clerk, Temp November 23, 2016 – 1st week of January 2017

Having worked for them as “seasonal” help in the past. The pay is good, but it all ends too quickly. I am currently working evenings (4 pm to as late as 3 am) I take care of the “driver helper” time sheets, computer entries and handle phone calls. This was a “temporary/seasonal” position.

Seasonal Dispatch/Office Assistant, Temp December 4, 2014 – December 26, 2014

I was responsible for shipments all over southern Orange County. Communicating, organizing, and scheduling deliveries, with drivers every day, in many areas of Orange County, and successfully got packages delivered, and “on-time”. Data entry for our files was a daily regimen. This was a “temporary/seasonal” position.

NORTH Wealth Management April 2008 – May 2009

Executive Assistant/Graphic Designer, Part-Time Temp

Being the first contact, and handling phones (70-150 calls per day) and customer service were part of my job. Prepared letters, pamphlets, posters, flyers, booklets, and internet graphics/web design that promoted the company to new businesses. Maintaining all company files, both paper and computer based.

Assisted the Office Manager with all office duties, including phone calls, emails, and correspondence, and 10 key. I also made travel arrangements for the staff. Greeting and checking in visitors to our office.

Proofreading, typing, and formatting letters, forms, incoming phone calls. Handling routine questions with department information. Handing out forms, permits and other informational spreadsheets and flyers. Putting together routine correspondence. Scheduling conference rooms and various facilities for meetings and events; signing up people for classes and sports choices; SAP, Collecting and processing of fees; issuing receipts, contracts, and permits. Updating, updating, and getting data for both paper and electronic files. This included scanning and some archiving documents. Opening, sorting, and distributing documents and incoming mail. Sending and receiving faxes and e-mail; routing documents for required signatures.

Musser: Architects, Inc. January 2001 – May 2002

Administrative Assistant, Part-Time

My duties included front desk, greeting, and checking in visitors to our office. Proofreading, typing, 10 key and formatting letters, forms, incoming phone calls. (12 phone lines, 150 to 250 calls per day, for 3 companies under one roof), SAP, Filing of all accounts and job specific documents. Customer service, managing accounts receivable/accounts payable, payroll, data entry, banking, payroll, arranging travel, scheduling meetings, and events. Ordering office supplies, coordinating shipments of blueprints etc. with UPS, FedEx, were among my responsibilities sending and receiving faxes and e-mail; routes documents for required signatures. Hand out forms permits and other informational spreadsheets and flyers. Putting together routine correspondence. Scheduling of conference rooms and various facilities for meetings and events; signing up people for classes and sports choices; Collecting and processing of fees; issuing receipts, contracts, and permits. Updating, updating, and getting data for both paper and electronic files. This included scanning and some archiving documents. Opening, sorting, and distributing incoming mail; copying, sorting, and distributing documents. Helping other administrative support staff. This is where I was on 9/11.

Hawaiian Ocean Transport April 1993 – March 1997

Customer Service Specialist

Duties included all phones, preparing load shipping plans, invoicing, data entry, and coordinating travel arrangements. I was also responsible for filing “hazardous goods” paperwork, reserved spots via Matson and/or Sealand, prepared shipment documents, scheduling dispatch pick-ups of product with various trucking companies, coordinating trucking and rail pick-ups, as well. In addition, 10 key calculating costs per cubic-foot for personal items or any other goods that needed to be shipped to or from Hawaii, including Oahu, Maui, Molokai, Lanai, Hawaii, and other ports as needed. Working with clients and L. T. L. customers with their accounts, making sure shipments were paid for in a timely manner, as well as covering that the C.O.D. payments were collected. Filing of all documents, per client, per shipment kept up to date via PC tools.

EDUCATION/ ADDITIONAL TRAINING

Woodbury University, Graphic Design

Otis Art Institute of Parsons School of Design, BFA 1990

Lincoln Education Center, WEB Graphics Certificate & Digital Design Certificate

Santa Ana ROP- Computer Graphics Advanced Certificate

Goldenwest Community College, Advanced Computer Graphics, Internet/WEB Graphics

Volunteer Affiliations

Working Wardrobes March 2014 – September 2014

I am doing volunteer work for this non-profit organization. Handling cashier duties, as well as organizing and sorting new inventory.

KOCE Public Television May 1998 – May 2004

Working at fundraising events in support of this PBS station. Organizing a variety of fundraising events, from “dinner theaters to arts and crafts shows”. The results of these fundraising events increased their funds tenfold.

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