Program Manager Project

Laurene Cooke

*********@*******.*** 630-***-**** Boerne, TX linkedin.com/in/laurenecooke143

Program Manager / Project Implementation Manager

Strategic and solutions-driven Project & Program Manager with 15+ years of experience leading enterprise-level technology implementations, operational turnarounds, and digital transformation for Fortune 500 clients including McAfee, JLL, and E2Open. Proven ability to align cross-functional teams, streamline systems, and deliver multimillion-dollar results under tight deadlines. Adept at building inclusive, high-performance teams and fostering stakeholder trust through clarity, empathy, and data-driven communication. Known for translating complexity into actionable strategy, reducing risk, and accelerating value delivery across remote and hybrid environments.

Areas of Expertise

Agile & Waterfall Project Management

Certified Scrum Master (CSM)

Program Execution & Project Lifecycle Management

Stakeholder Communication & Executive Reporting

System & Software Implementation

Risk Assessment & Mitigation

Cross-Functional Team Leadership

Digital Transformation & Change Management

Jira, Confluence, Click Up

Dashboard Development & KPI Reporting

Technical Documentation & Process Optimization

Data Analysis & Strategic Decision Support

Accomplishments

Delivered major client upgrade at E2Open within 1 month (vs. standard 3), maintaining 100% uptime across 15 logistics sites.

Saved $750K by resolving compliance issues for a key account during peak sales.

Achieved 65% user adoption of Aravo system within 2 weeks at JLL.

Secured $1.5M grant on first submission by aligning interdepartmental efforts.

Transitioned tools from Click Up to Jira, centralized team documentation in Confluence.

Built vehicle dashboard, reducing repair costs by 20% in 3 months.

Developed interactive virtual tours, generating $500K+ and reducing travel expenses.

Improved international vendor workflows and reduced onboarding friction.

Increased service offerings by 35% in PDS group at JLL.

Reduced tech process time by 30% via workflow optimization.

Led delivery for major clients: Amazon, Walgreens, Verizon, Dollar Tree, T-Mobile, JP Morgan Chase.

Career Experience

Project Manager – Brillio, Dallas, TX (Remote, Contract)

10/2024 – 05/2025 (Remote, Contract- client McAfee)

Led Agile initiatives to improve delivery efficiency by 20%.to cross-functional teams of 15-30 across McAfee.

Conducted operational reviews to align KPIs and manage performance risks.

Built executive dashboards and standardized documentation using Confluence.

Project Manager – Program Execution – JLL, Austin, TX (Remote)

09/2023 – 06/2024

Directed US launch and global rollout of Aravo system.

Streamlined vendor registration and compliance with global standards.

Delivered job aids and user training for system adoption. Created bilingual training modules that improved system adoption across field teams in LATAM, reducing onboarding time by 30%

PMO Project Manager / Program Manager – E2Open, Austin, TX (Remote)

12/2021 – 06/2023

Oversaw large-scale software upgrades logistics with zero service disruption.

Managed concurrent multi-client software implementations.

Partnered with clients: Amazon, Bose, AT&T, T-Mobile.

IT/Data Manager – Payroll – Thrive Outdoor Inc., Fort Payne, AL (Remote)

11/2021 – 12/2022

Deployed automated payroll systems, saving $5K annually and reducing processing time.

Built dashboards for fleet management, reducing maintenance costs.

Program Compliance & Oversight Monitor – Warren County Transportation, IL

06/2020 – 08/2020

Authored grant submission yielding $1.5M CARES Act funding.

Ensured compliance with federal and state transport policies.

Technology Project Manager – JLL, Chicago, IL (Remote)

08/2016 – 05/2020

Managed cross-platform implementations, increasing data reliability.

Delivered tech upgrades across retail client portfolios.

Led SLA and service delivery for clients including JP Morgan Chase, Verizon.

Technology Specialist – TEKsystems (Client: JLL), Chicago, IL (Remote)

05/2014 – 08/2016

Created virtual tours, increasing revenue by $500K+.

Spearheaded client-facing documentation and system adoption.

Expanded service offerings by 35% in partnership with Professional Development Solution team.

Previous Roles:

Business Analyst – TEKsystems (Clients: Abbott Lab, Hyatt Hotel)

Business Analyst – PNC Mortgage Bank

Corporate Trainer – PNC, JPMorgan Chase, Washington Mutual

Education

Business Administration Coursework, St. Mary’s University

Business Administration Coursework, College of DuPage

Associates Coursework in Real Estate, Waubonsee Community College

Certifications

Certified Scrum Master (CSM) – Scrum Alliance

Real Estate Broker / Managing Broker License

PMP Certification (in progress)

Skills

Project Methodologies & Tools: Agile, Waterfall, Scrum, Six Sigma, PMP (in-progress), Change Management, Jira, Confluence, Click Up, Smartsheet, Microsoft Project, Adaptive Work, Clarizen, Daptiv

Software & Systems: Microsoft 365, PowerPoint, Excel, Word, Visio, SQL, Access, Miro, Viva, Engage, SAP, Oracle, Workday, QuickBooks, Peachtree

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