Customer Service Care
Resume:
Devonna Lane
Seeking to gain employment.
Indianapolis, IN 46235
*************@*****.***
Professional Summary
I am seeking to become employed by your company. I am reliable and a fast learner. I am also very detail oriented. I work well with teams or alone. I am outgoing and fair. I have a valid drivers license and a clean driving record. I have driven cars and vans of many sizes. Also driven standard box truck sized vehicles. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Teacher
Fannie's Baby Bungalow-Indianapolis, IN
June 2024 to September 2024
I ran a classroom for 2 year olds and made weekly lesson plans. Did activities geared towards their ages, cleaned, changed pullups or diapers on schedule, read to them and talked with parents as needed. Customer Care Representative
Continuum Global Solutions-Remote
April 2024 to June 2024
• Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
• Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Assisted in the implementation of new customer care processes and procedures to improve efficiency and enhance the overall customer experience
• Utilized CRM software to accurately document interactions, update customer information, track issue resolution progress, and generate reports
• Participated in ongoing training sessions to stay updated on product features/updates as well as best practices for delivering exceptional customer service
• Maintained a calm and professional demeanor when dealing with difficult or irate customers, successfully de-escalating tense situations
Stay at Home Parent
Indianapolis, IN
January 2021 to June 2024
I spent this time caring for my daughter who has special needs and attended college from 4/2023-3/2024 earning a Medical Biller and Coder diploma.
CSR - Customer Service Representative
Speedway LLC-Indianapolis, IN
August 2020 to January 2021
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Processed customer transactions
• Operated the cash drawer
• Cleaned and stocked
• Dropped cash and did end of shift sales report
Medical Screener
CSL Plasma-Indianapolis, IN
April 2019 to July 2019
I checked the vitals of potential donors. Helped donors with problems as needed. Answered phones. Stocked supplies throughout shift. Cleaned my booth during and at the end of my shift. Removed trash and sharps containers as needed during shift and at the end of shift. Sorter/Loader
Amazon-Indianapolis, IN
September 2018 to November 2018
I either; sorted packages coming down the line to either side of the belt to be placed on a shelf, placed packages on the shelves for the person placing them in delivery bags, or I placed the order in the proper bag by scanning it and receiving a location. I also loaded Van's at the end of sorting. Cashier/Stocker
Big Lots-Indianapolis, IN
May 2018 to August 2018
I ran the cash register and stocked throughout shift as needed. Two days out the week I went in early to unload the truck. Cleaned. Used diagrams to set up displays of products. I cleaned the restrooms when I opened and I also answered the phone. Assisted customers and coworkers when needed. FedEx Package Handler
FedEx Ground-Indianapolis, IN
May 2017 to September 2017
I loaded trucks with packages ready for delivery.
General Laborer
MS-IL STAFFING-Indianapolis, IN
January 2016 to March 2017
I preformed general labor duties at warehouses through this temp agency. I did housekeeping work at event locations either during an event or after.
Education
College Diploma in Medical Billing & Coding
Ultimate Medical Academy-Tampa - Tampa, FL
April 2023 to January 2024
High school diploma
Anthis Career Center - Fort Wayne, IN
January 2002 to April 2002
Skills
• Multi-line phone systems
• Documentation review
• Microsoft Excel
• RF Scanner
• Cash handling
• Microsoft Word
• Clerical experience
• Office experience
• Vital Signs
• Organizational skills
• Grocery store
• Intake
• Front desk
• Cash register
• Insurance verification
• Lesson planning
• HIPAA
• Communication skills
• Flexibility
• Caregiving
• CPT Coding
• Data entry
• ICD Coding
• Teaching
• Team Work
• Driving
• Working with people with disabilities
• Childcare
• Experience with children
• Medical records
• Medical billing
• Patient monitoring
• Customer service
• Medical Scheduling
• ICD-10
• Patient care
• EMR systems
• Medical Billing
• Medical coding
• English
• Documentation Review
• Medical office experience
• Insurance Verification
• Reliability
• Administrative experience
• Basic math
• Warehouse experience
• Medical Coding
• ICD-9
• ICD coding
• Medical receptionist
• Medical terminology
• Order Picker
• Word processing
• Medical administrative support
• Typing
• Computer skills
• CPT coding
• Toddler care
• Phone etiquette
• Medical scheduling
Links
http://KE.COM
Certifications and Licenses
RHIT
Driver's License
RHIA
Contact this candidate