Project Manager

PAMELA MITCHELL ALLEN

404-***-**** ********@***.***

20+ years of experience driving the successful end-to-end management of complex projects. Proven track record consistently surpassing client expectations, optimizing cross-functional teamwork, and delivering projects on time and within budget. History of cultivating strategic partnerships, fostering community engagement, and exhibiting strong team leadership qualities, including effective listening and team development

WORK EXPERIENCE

Conference of National Black Churches, Atlanta, GA, October 2023 – April 2025

Project Manager

Using Microsoft Office 365, successfully managed the project budget, purchase orders and invoices, schedule, performance, risks, and reports.

Efficiently ensured funds were expended in accordance with grant requirements.

Developed and managed the Project Charter and project plan, including monitoring milestones, deadlines, resource allocation, and vendor contracts.

Maintained regular communication using SharePoint with stakeholders, clients, and vendors to promote collaboration, communication, and practical problem-solving.

Provided project updates, scheduled and facilitated meetings, and managed expectations.

Optomi, Atlanta, GA

November 2022 – July 2023

Project Manager (Contract with Conduent)

Effectively directed the complete implementation of SDLC projects, resulting in heightened client satisfaction.

Successfully utilized Power BI to create comprehensive project dashboards, improving project tracking efficiency by 100%.

Formulated innovative strategies for issue resolution, reducing project bottlenecks, and enhancing overall efficiency.

Participated in a full project life cycle, including design, development, and implementation of Mainframe applications

Seamlessly integrated methodologies resulting in increased project flexibility and adaptability to changing client needs.

Efficiently managed diverse on-shore and off-shore teams, reducing project communication gaps and improving teamwork.

Presented comprehensive status reports to executive leadership, outlining risk management strategies, ensuring project completion on time.

Utilized Outlook, SharePoint, Visio, and Microsoft Office 365 for effective communication and presentations

Amdocs, Inc, Atlanta, GA April 2014 – September 2022

Project Manager

Successfully led SDLC projects to seamless implementation for esteemed client AT&T, enhancing operational efficiency and business performance.

Skillfully managed project schedules, budgets, and resource allocation, consistently delivering results within constraints.

Directed cross-functional teams to collaboratively tackle challenges and drive innovative solutions, resulting in optimized project outcomes.

Participated in a full project life cycle, including design, development, and implementation of Mainframe applications

Established and communicated clear stakeholder expectations, ensuring alignment of project scope with business objectives.

Led project meetings and maintained stringent quality standards, contributing to on-time project completions.

Played a pivotal role in providing strategic support to the Director of IT Services and executive management, facilitating informed decision-making.

Georgia Center for Child Advocacy, Atlanta, GA January 2010 – April 2014

Project Manager

Spearheaded income generation through innovative special events, cultivating a strong volunteer workforce, and fostering community engagement in Atlanta.

Pioneered the development and upkeep of a streamlined volunteer tracking and recruitment database, optimizing resource allocation.

Trained and supervised volunteers and staff for event management for annual fundraising events.

Collaborated effectively with the CEO and Director of Development to devise impactful marketing strategies that significantly elevated awareness of GCCA's programs and services.

Managed comprehensive advertising campaigns spanning print, online, radio, and television, amplifying GCCA's reach and impact.

Cultivated robust relationships with GCCA's Board members, sponsors, and partners, fostering a network of support vital to the organization's success.

Orchestrated sponsorship efforts, marketing initiatives, and advertising placements, forging strategic partnerships that bolstered GCCA's mission.

Skillfully navigated vendor relationships to ensure smooth coordination and optimal results in accordance with contractual agreements.

Delta Air Lines, Atlanta, GA March 2000 – November 2009

Program Manager

Collaborated with major Atlanta employers and nonprofits to initiate impactful special events to promote corporate citizenship and sustainable projects, and delivered substantial return on investment.

Orchestrated end-to-end logistics encompassing program planning, contracting, venue selection, and financial management for diverse events.

Distinguished as Manager of Volunteers at Delta, where I elevated the employee volunteer program, The Delta Force for Global Good. Spearheaded local and international sustainability building projects in partnership with Habitat for Humanity International across countries, including South Africa, Ghana, India, Chile, New Orleans, and Thailand.

Contributed to the marketing department's initiatives by forging strategic partnerships with global corporations, including The Coca-Cola Company, amplifying Delta's community presence and recognition.

CERTIFICATIONS

Certified SAFE Agilist

ScrumMaster (CSM) – In Progress

PMP Certified

DeVry University

Graduate Certificate in Project Management

EDUCATION

Shorter University, Rome, GA

Master of Business Administration (MBA)

Shorter University, Rome, GA

Bachelor of Science, Business Administration

AREAS OF EXPERTISE

Project Management Strategic Planning &Implementation Stakeholder Engagement Cross-Functional Leadership Teambuilding Resource Procurement & Allocation Defining Scope Event Operations & Logistics Budget Management Schedules & Workflow Management Cultivating Relationships Requirements Gathering Risk Management, Change Control & Mitigation Strategies Test Planning

SKILLS

Methodologies: Agile, Waterfall, Hybrid, SAFe

Software Tools: Power BI, Jira, Constant Contact, Canva, PRISM (Bolts/Fuse), SharePoint, Microsoft Teams, WebEx, Microsoft Office suite, Microsoft Project, OneNote, Project Plan, Smartsheets, Visio, Azure DevOps, ServiceNow, Salesforce, Asana

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