Account Manager Service Rep
Resume:
REGENIA S. MCINTYRE
*********@*****.***
OBJECTIVE
To secure a Part time position utilizing my operational and communication skills to assisting Management achieving corporate goals.
PROFESSIONAL EXPERIENCE
DOMINION VA. POWER
August 2008 – June 2019
Norfolk, VA.
Customer Account Manager
• Provide world class Customer Contact Experience via telephone, internet, e-mail, fax.
• Proficient in communicating Company's AMI programs.
• Educate customers of the complex electric bill associate with interpreting currant electric usage.
• Assist customers how to understand their energy usage to help manage their electric cost, usage, and energy efficiency.
• Work in a team atmosphere.
• Self motivated as being a home agent.
• Work flexible schedule and overtime, with minimum notice, based on business needs.
• Demonstrate resolution to solve customer issues and complaints.
• Provide balance
• Process reconnects
• In and out bound calls
COLEMAN & ASSOCIATES MAY 2008 –
AUG. 2008
Contractor for Verizon
Norfolk, VA.
Customer Service Rep.
• Handle inbound calls regarding high speed internet covering the entire United States
• Assist customer with customer complaints
• Billing Inquiries
• Efficiently exceeded call monitors
AMERIGROUP CORPORATION OCT. 2006 –
SEP.2007
VA. Beach, VA
REGENIA S. MCINTYRE
*********@*****.***
OBJECTIVE
To secure a Part time position utilizing my operational and communication skills to assisting Management achieving corporate goals.
PROFESSIONAL EXPERIENCE
DOMINION VA. POWER
August 2008 – June 2019
Norfolk, VA.
Customer Account Manager
• Provide world class Customer Contact Experience via telephone, internet, e-mail, fax.
• Proficient in communicating Company's AMI programs.
• Educate customers of the complex electric bill associate with interpreting currant electric usage.
• Assist customers how to understand their energy usage to help manage their electric cost, usage, and energy efficiency.
• Work in a team atmosphere.
• Self motivated as being a home agent.
• Work flexible schedule and overtime, with minimum notice, based on business needs.
• Demonstrate resolution to solve customer issues and complaints.
• Provide balance
• Process reconnects
• In and out bound calls
COLEMAN & ASSOCIATES MAY 2008 –
AUG. 2008
Contractor for Verizon
Norfolk, VA.
Customer Service Rep.
• Handle inbound calls regarding high speed internet covering the entire United States
• Assist customer with customer complaints
• Billing Inquiries
• Efficiently exceeded call monitors
AMERIGROUP CORPORATION OCT. 2006 –
SEP.2007
VA. Beach, VA
Member Service Rep.
• Telephonic assistance to Members and Providers
• Explain the benefits made available to members
• Process complaints
• Verify members eligibility and care coordinations
• Knowledgeable of state guidelines and HMO regulations
• Maintain quality score of 95 or higher
• address update/change
• Set up state transportations for Members
ROYSTER CLARK FEB. 2000 – AUG.
2006
Norfolk, VA.
Customer Service Rep.
• Process orders request via phone, fax, email
• Troubleshooting orders as it pertains to delayed orders
• Work closely with Product Managers to identify supply issues
• Update shipping information
• Serve as backup Receptionist
• Update cost
EDUCATION SEPT. 1974 – JUNE
1977
Granby HighSchool
Business Major
SKILLS
Proficient in the use of personal computer Microsoft office, Windows XP, Windows 7 & 8, Mac, AMI Programs Fax machine, copier, facets.
REFERENCES AVAILABLE UPON REQUEST
Member Service Rep.
• Telephonic assistance to Members and Providers
• Explain the benefits made available to members
• Process complaints
• Verify members eligibility and care coordinations
• Knowledgeable of state guidelines and HMO regulations
• Maintain quality score of 95 or higher
• address update/change
• Set up state transportations for Members
ROYSTER CLARK FEB. 2000 – AUG.
2006
Norfolk, VA.
Customer Service Rep.
• Process orders request via phone, fax, email
• Troubleshooting orders as it pertains to delayed orders
• Work closely with Product Managers to identify supply issues
• Update shipping information
• Serve as backup Receptionist
• Update cost
EDUCATION SEPT. 1974 – JUNE
1977
Granby HighSchool
Business Major
SKILLS
Proficient in the use of personal computer Microsoft office, Windows XP, Windows 7 & 8, Mac, AMI Programs Fax machine, copier, facets.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate