Business Development Network Operations
Resume:
EMPLOYMENT HISTORY
Director of Technology and Business Development, Xyrous Communications LLC, Vienna, Virginia
Director of NOC and Technology, SITEL Corporation, Baltimore, Maryland<br>Omaha, Nebraska
Responsibilities included SITELs’ global telecommunications strategy, development, and deployment, assessing telecommunications trends, and communicating the business impact of new technology and services to BU/OU leaders, clients, and IT personnel.
• Managed multi-year programs and tactical projects associated with the deployment of telecommunications technology to address global business requirements.
• Provided Telecommunications standards, management procedures, policies, and best practices for global network operations and auditing compliance.
• Managed the Global Voice and Data VPN for SITEL, this Network is based on Voice over IP
(VOIP) and data.
• Managed a Global Network Operations, this network consisted of a staff of 30 employees in Europe (EU NOC) and 29 in North America (NA NOC). EDUCATION
Master of Science Management Information Systems, Northeastern University, Boston Mass.
Bachelor of Science, Industrial Engineering, Northeastern University, Boston Mass.
SKILLS
Project Management
Business Development
Telecommunications
VoIP
Network Operations
Sales
Marketing
Team Leadership
Change Management
Negotiation
Budget Management
Strategic Planning
Global Operations
Account Management
Business Strategy
International/National Telecom
Business Development
2021 Deer Tree Lane, Rockville, USA,
20851
*.****@******.***
NERSI ZAND
DIRECTOR OF TECHNOLOGY AND BUSINESS
DEVELOPMENT
PROFESSIONAL SUMMARY
Director of Technology and Business Development with over 20 years of global telecommunications expertise, adept at driving substantial revenue growth through strategic partnerships and cutting-edge VOIP solutions. Demonstrates a keen ability to negotiate and manage network operations, leading to enhanced efficiency and significant business expansion. Passionate about leveraging strategic planning and project management skills to foster innovation and achieve excellence in complex international settings. Lead global VOIP NOC implementation, boosting revenue from $600K to $15M in 4 years.
Negotiated with vendors for cost-effective IT infrastructure, enhancing efficiency. Managed the entire account lifecycle, achieving significant growth with major carriers.
Collaborated with teams to exceed sales targets, fostering a results-driven culture. Led global VoIP infrastructure implementation, growing revenue from $600K to
$15M+ annually through strategic partnerships with Tier-1 carriers like Verizon and BT Pioneered OpEx-based IT infrastructure model, negotiating pay-as-you-use solutions with global vendors while establishing comprehensive NOC operations protocols Developed and executed business cases for Global VoIP destinations, driving efficiency and cost reduction for major international carriers Orchestrated cross-functional teams in pan-European VoIP rollouts, managing capabilities presentations and solution development for enterprise clients Streamlined account management processes, integrating strategic forecasting with custom-managed solutions to exceed established revenue targets Spearheaded global VoIP infrastructure transformation, driving revenue growth from
$600K to $15M through strategic carrier partnerships and technical innovation ADDITIONAL INFORMATION
Professional Achievement
NERSI ZAND
• Increased marketing ROI by a factor of nine
• Grew revenue from 500K to $5 Million in 2 years and $5 to $16 million over 8 years
• Built international team across US and Middle East for 24/7 VOIP Network operations
• Company growth from 2 customers to over 150 in 8 months Professional Membership
Mindshare Class of 2005
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