Project Management Customer Service

Bedelia Jarrett

Philadelphia, PA ***** 267-***-**** **************@*****.***

SUMMARY

Administrative Professional with extensive expertise in business administration and operational workflows. Strengths include strong critical thinking, problem solving, project management, communications and organization skills, including the ability to meet deadlines and in a fast paced environment to resolve analytical and technical issues.

KEY SKILLS

Expert level knowledge of systems and database conversions management

Payment/Billing processing management and support

Completing Ad hoc reports and analysis

Inbound/Outbound Customer Service skills

Client issue resolution

Knowledge of HIPAA regulatory requirements

Project management skills

Confidential document and records management skills

Extensive knowledge of food and manufacturing system processes

Advanced with the Microsoft Office Suite (Excel, Word, Outlook, Power Point, Teams, etc.)

WORK EXPERIENCE

R&D Data Entry 04/2019 – 4/2025

CRC Industries Inc., Warminster, PA

Responsible for international database conversions and analytical processing for accounts.

Completed new or updated Spec files and import data into Salsify Database

Maintained database by entering new and updated customer and account information

Assisted with various detail-oriented projects in a timely manner

Imported various data sources into the company computer system for processing and management

Updated SDS, Labels, RoHS, Allergen, Food Acceptance, Letter of Guarantee files and upload to Salsify

Client Services Account Representative 07/2006 – 03/2018

NCO Financial Systems Incorporated, Horsham, PA

Provided support to the Account Managers with assigned clients to achieve various goals.

Entered confidential data into various computer programs

Posted bill payments on to FACS system for Collection, Medical, Retail clients

Assisted current clients by providing various detail-oriented reports in a timely manner.

Resolved account inquiries and issues by using analytical and problem-solving skills.

Created and maintained timely reports for assigned clients to satisfy the client's needs.

Prepared and process written correspondences.

Participated in projects, duties, and other administrative tasks assigned by management

Utilized internet research tools to conduct preliminary client research

General Office Clerk 06/2004 -07/2006

KYW News Radio, Philadelphia, PA

Provided general office clerical support using various administrative skills

Handled record maintenance, contacts, and other critical data

Drafted and finalized letters, faxes, and other documents as requested by office affiliates

Managed multiple tasks simultaneously without compromising quality

EDUCATION

Simon Gratz High School, Philadelphia, PA

Degree achieved

REFERENCES

Available upon request

Contact this candidate