Medical Office Desk Support
Resume:
Tracy Mabry
Rosenberg, TX *****
************@*****.***
Professional Summary
Patient Reception Specialist with 10 years of experience providing exceptional front desk support in fast- paced medical office environments. Skilled in managing patient scheduling, insurance verification and
(EHR) while delivering excellent customer service. Work Experience
Patient Reception Specialist
Village Medical-Sugar Land, TX
April 2024 to Present
Serve as the first point of contact for patients, Providing a welcoming and professional experience inquires, in a fast-paced medical office environment. Manage high-volume scheduling patient appointments, including coordinating into patient appointments, verifying insurance, and ensuring accurate data entry into the electronic health records system. Process patient check-ins and check-outs, including collecting co-pays, updating demographics, and ensuring compliance with HIPAA and confidentiality standards. Collaborate with clinical staff to ensure seamless patient flow and timely care delivery. Handle multi-line phone systems to answer inquiries, route calls, and resolve patient concerns efficiently. ETC...
Patient Access Representative
Conifer Health Solutions-Sugar Land, TX
June 2022 to February 2024
Serve as the initial point of contact for patients and family entering the emergency department, ensuring a compassionate and efficient registration process during high-stress situations. Accurately register patients by gathering demographic, insurance, and financial information while ensuring compliance with HIPAA and hospital policies. Verify insurance eligibility, obtain prior authorizations, and explain financial obligations, such as co-pays, deductibles, and payment options, to patients.
Collaborate with clinical staff to ensure seamless patient flow, minimizing delays and addressing urgent needs promptly. Manage high calls volumes, responding to inquiries, and providing updates to patients’ families regarding wait time and processes.
Maintain accurate records in the (EHR) to ensure all documentation is up to date for billing and compliance purpose. Also scanning documents, printing wristbands. Patient Access Representative
Sugarland Rehab Hospital-Sugar Land, TX
March 2021 to December 2021
Greeted patients and visitors in a courteous and professional manner. Answered phones promptly in a professional manner. Processes patients admissions,registrations,transfers, and discharges according to established procedures.
Obtained necessary signatures for privacy laws and consent for treatment. Ensured accuracy of all data entered in (EMR).
Assisted with scheduling outpatient appointments,managed incoming and outgoing faxes and scanning documents into electric medical records system.
Unit Secretary/CNA
Texas Children's Hospital-Katy, TX
March 2015 to July 2021
Manage incoming calls,coordinating patient flow, and maintaining accurate patient records. Perform tasks such as scheduling procedures,and maintaining inventory of unit supplies to ensure smooth daily operations.
Assist the nurse staff with direct patient care, including vital signs monitoring, assisting with activities of daily living, and ensuring patient comfort and safety. Serve as a liaison between patients, families, and clinical staff,providing timely updates and addressing concerns with empathy and professionalism.
Enter patient data and medical information accurately into (EHR) system. Respond quickly to emergent situations, assisting with patient transport, preparing rooms for admission. Education
Trade school in National Licensed Phlebotomy Technician Smith Wood Institute - Houston, TX
March 2012 to June 2012
Trade school in Certified Nurse Assistant
A&B Training Academy - Houston, TX
April 2009 to June 2009
High school diploma
World Hope Academy - Houston, TX
January 2009 to April 2009
Skills
• Medical Billing
• HIPAA
• Hospital Experience
• Medical Records
• Medical Scheduling
• Insurance Verification
• Patient Care
• Computer Operation
• Medical Terminology
• Vital Signs
• Medical Office Experience
• Epic
• EMR Systems
• Clerical Experience
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