Customer Service Call Center
Resume:
Janyale Kimble
346-***-****—**********@******.***
Authorized to work in the US for any employer
Work Experience
Quote and Bind Sales Representative
TTEC - Houston, TX
February 2021 to Feb 2024
• Served as an extension of agent offices by quoting and binding insurance products. With a focus on sales and direct contact with current and future customers
• Worked in a team call center environment and is focused on providing remarkable service to customers and potential customers across the U.S. and Canada.
• Served as first-level contact for inbound or outbound phone sales
• Used systems to perform job duties
• Communicated with customers and associates over the telephone, in person and in writing • Applied product, industry and market knowledge to make recommendations • Provided accurate rate quotes and binding applications for insurance products • Coordinated or participated in special projects or committees
• Provided exceptional customer service
• Negotiated and completed purchasing contracts
Chat Specialist
Concentrix - Houston, TX
August 2019 to December 2020
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently
• Scored in top 10% of employees in successful resolution of issues
• Developed reputation as an efficient service provider with high levels of accuracy • Described product to customers and accurately explained details and care of merchandise • Answered product questions with up-to-date knowledge of sales and store promotions • Managed wide variety of customer service and administrative tasks to resolve customer issues • Helped drive sales goals and achieve monthly quotas
• Asked open-ended questions to assess customer needs
• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
• Recommended alternative items if product was out of stock
• Responsible for answering customers' questions — over the phone or via chat — about products, services, and accessories, including both software and hardware. Insurance Claims Representative
iQor - Houston, TX
May 2017 to March 2019
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools • Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Resolve customer complaints
• Greet customers warmly and ascertain problem or reason for calling
• Take payment information and other pertinent information such as addresses and phone numbers • Place or cancel orders
• Answer questions about warranties or terms of sale
• Attempt to persuade customer to reconsider cancellation
• Utilize computer technology to handle high call volumes
• Close out or open call records
• Read from scripts
• 60-100 calls
Education
High School Diploma
Klein Forest High School – Houston, Texas
May 2013
Skills
• EXCEL (Less than 1 year)
• MS OFFICE (8 years)
• ORGANIZATION SKILLS (8 years)
• OUTLOOK (6 years)
• POWERPOINT (7 years)
• Call Center
• Customer Support
• Customer Service
• Live Chat
• Technical Support
• Sales
• Insurance sales
• Micros POS
• Communication Skills
• Microsoft Word
• CRM Software
Certifications and Licenses
Property & Casualty License
Insurance Producer License
Groups
Worshiping Women
August 2014 to May 2016
Ladies who make the world a better place by working together to defy the stereotypes placed on them. Additional Information
Skills
• MS Office: Word, Excel, Outlook, PowerPoint
• Excellent planning and organization skills
• Ability to work with a diverse clientele
• Strong interpersonal skills and team player
• Experience in restaurant business
• Able to type up to 50 WPM
Contact this candidate