Customer Service Call Center
Resume:
Jonni Gabel Renton, Wa *****
**********@*****.***
Highly skilled and experienced customer service and inside sales professional.
WORK EXPERIENCE
Industrial Service Solutions/Bay Valve Service, Seattle, WA – Project Specialist August 2023 to August 2025
Assisted internal and external customers in WA State B2B Communicated via phone, email, Teams& text. Prepared quotes for customers in the oil refinery industry & other businesses. Placed orders with vendors & customers. Liaison between machine shop, shipping companies, outside sales & customers. Completed jobs to be invoiced. Prepared & processed RMA’s
Safety Kleen/Clean Harbors, Seattle, WA - Sales and Ops Support Specialist May 2018 to May 2023
Assisted internal and external customers across the U.S. and Canada Handled a high volume of sales and customer service calls
Managed new account set up, including price quotes and correspondence Processed customer payments and resolved account issues
Estee Lauder Companies, Tacoma, WA - Counter Manager/Clinique August 2014 to April 2018
Achieved sales goals by providing excellent customer service, product knowledge & cross selling Created and maintained visual product displays
Developed and sustained loyal customer relationships
Managed client records, including regular touch points
Macy’s, Federal Way, WA July 2011 to April 2018
Cosmetic sales and consulting Balancing multiple cash tills
A-America, Inc., Tukwila, WA March 1997 – June 2008
- F/T Customer Service/Sales Rep.
- Key Account Manager
Managed key accounts, including orders and domestic and imported shipments Answered heavy call volumes and customer emails
Coordinated shipments to ensure customer satisfaction
EDUCATION
Highline High School Graduate
Highline Community College, Finance & Leadership
Seafirst College Banking & Finance
John Robert Powers Modeling School
Professional references and available upon request.
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