Customer Support A Team

Amanda House

760-***-**** ********.**@*****.***

Experienced supervisor with experience in planning, coordinating, and managing a team for

inbound/outbound operations and customer support. Forklift certified. Qualified in inventory audits/count discrepancies. General management in customer service.

Experience:

Customer Support

Joshua Basin Water, Joshua Tree, Ca January 2025- June 2025

•Cashiering in person and online

•Communicate with field techs for leaks and customer needs

•Set up new water accounts

•Resolving customer issues

•Oversee backflow customer accounts

Distribution Supervisor

Polaris, Fernley, Nv April 2020- September 2024

•Improved and configured new areas for inbound inventory due to growth being over 30% in a year.

•Developed and trained a team to start RMA process for the business.

•Recorded inventory information, shortages, and discrepancies to keep systems current.

•Multiple safety and Kaizen projects completed to provide better rates in processes

Team Lead

Polaris, Fernley, NV

July 2019 – April 2020

•Accountable for a team of 16 Polaris and contingent workforce associates.

•Revised processes resulted in a 3% reduction in hours dedicated to picking.

•Improved team tracking, using daily spreadsheets and tools to enhance data collection, analysis, and

•reporting.

•Supervised and trained team with focus on warehouse safety and compliance with regulations.

Preschool Teacher

Pebbles, Sparks, Nevada

February 2019 - July 2019

•Helped children achieve developmentally appropriate milestones by maintaining supportive and

•learning-focused classroom environment.

•Maintained effective classroom control by resolving behavioral issues using positive reinforcement

•techniques.

•Built social, emotional, and behavioral skills in children through modeling and positive reinforcement.

School Site Coordinator

Save the Children, Joshua tree, CA

September 2017 - October 2018

•Responsible for 4 direct reports

•Reported on academic and institutional data with regular reports, maintaining transparency and using

•the information to improve decision-making.

•Managed profitable operations by controlling costs and identifying opportunities to bring in new

•program donors and grants.

•Develop and execute training for other teachers at their designated sites

Special Education Instructional Assistant

Morongo Unified School District, Joshua tree, CA

February 2012 - October 2018

•Implemented teachers' lesson plans, adapting instruction to fit needs of individual students and small

•groups.

•Improved student behavior with consistent monitoring, intervention, and positive reinforcement.

•Helping special needs children learn daily tasks to help them achieve independence

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