Specimen Processing Client Service
Resume:
LaDarrion D. Mitchell
Dallas, TX *****
********************@*******.***
Professional Summary
A results-oriented business professional with 20+ years of medical experience driving successful healthcare markets, consistently exceeding lead generation targets. Proven expertise in optimization, with a strong track record of delivering measurable ROI. Authorized to work in the US for any employer
Work Experience
Specimen Processing Supervisor
Quest Diagnostics-Lewisville, TX
March 2025 to Present
Supervise functions within the Specimen Processing department, which may include one or more of the following: Specimen Processing, Test in Question/Problem Resolution, Imaging/Microfilming. Responsible for overseeing the following activities, daily operations of Specimen Processing, all compliance training, training of personnel, monitoring Quality of the department(s), monitor and improve productivity. Ensure maintenance of a safe, ergonomically sound, professional environment. Know and understand all functions of the department.
• Responsible for daily operations of department which may include responsibility for Imaging/ Microfilming, Test In Question and some Problem Resolution Client Service functions
• Oversees safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc.)
• Develops and implements Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines
• Reviews Specimen Processing Standard Operating Procedure Manual on a biannual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP’s as indicated
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director’s offices
• Ensures all documentation is complete and reviewed as required for internal and external inspection/ audit
• Ensures all employees meet Compliance Guidelines and Competency Testing. Ensures all employees receive adequate training and meet annual competency requirements
• Monitors incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments
• May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations
• Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results
• Monitors special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions
• Demonstrates leadership skills in employee relations, scheduling, new employee onboarding, team meetings, coaching, performance management
• Establishes and motivates a participative work environment that actively encourages and supports employee involvement.
• Disseminates all essential information in a timely manner, using various forms of communication to all departmental staff.
• May track/enter time/attendance of employees
• Prepares month-end reports
• Investigates/resolves and responds in a timely manner to internal and external customer issues appropriately and effectively
• Prepares schedules for department employees, maintains adequate coverage for department
• Oversees and ensure adequate supply inventory for the department
• Ensures continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines
• Participates in the interview, selection, and hiring of new employees
• Responsible for coaching, development, supervision, and succession planning of staff
• Monitors ongoing performance of employees; provides corrective action and counseling as required. Prepares and administers annual performance reviews
• Assists in ensuring fiscal responsibilities of the department are met which includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures
• Participates on Quest Management System (QMS) and Process Improvement Teams, or other initiatives to meet business objectives
• Organizes and lead projects both within the workgroup and with cross-functional groups. Lead Mohs Histology Technician/Lab Supervisor
Preferred Dermatology-McKinney, TX
December 2023 to February 2025
Responsible for overseeing the daily operations of a fast-paced dermatology laboratory in 17 locations across DFW. I am responsible for ensuring the laboratory is performing at the level it should be, meeting all goals, and the quality of results being reported are at the appropriate level meeting all necessary Quality Control (QC) guidelines. Supervise Histochemical, Trainees, and Lab Aides to resolve any professional conflicts, schedule and track employee’s time, and manage team performance. They work with upper management to ensure all policies and procedures are carried out, and that their unit meets all necessary testing. Furthermore, I manage 17 clinics supply ordering and all external accounts with our practice. I also saved the company $15,000 in operating costs in the first 90 days by relationships I've built with trusted vendors over the past twenty years and servicing equipment. Lead Histology Technician/ Laboratory Manager
Concierge Dermatology-Fort Worth, TX
September 2019 to December 2023
Responsible for overseeing the daily operations of a fast-paced dermatology laboratory in Fort Worth, Dallas and Cleburne Texas. I am responsible for ensuring the laboratory is performing at the level it should be, meeting all goals, and the quality of results being reported are at the appropriate level meeting all necessary Quality Control (QC) guidelines. Supervise Histochemical, Trainees, and Lab Aides to resolve any professional conflicts, schedule and track employee’s time, and manage team performance. They work with upper management to ensure all policies and procedures are carried out, and that their unit meets all necessary testing.
Histology Supervisor
Inform Diagnostics-Irving, TX
August 2019 to November 2019
Responsible for overseeing the daily operations of a fast-paced anatomic pathology laboratory. This position is responsible for ensuring the laboratory is performing at the level it should be, meeting all goals, and the quality of results being reported are at the appropriate level meeting all necessary Quality Control (QC) guidelines. Supervise Histochemic, Trainees, and Lab Aides to resolve any professional conflicts, schedule and track employee’s time, and manage team performance. They work with upper management to ensure all policies and procedures are carried out, and that their unit meets all necessary regulatory guidelines.
Lead Histology Mohs Technician/ Laboratory Services Coordinator Kelsey-Seybold Clinic-Houston, TX
January 2017 to August 2019
Oversees all operational aspects of point of care lab services to include the Mohs laboratory, as well as monitors technical and customer service performance of staff employed by a contract lab provider at assigned sites. Directly manage program supervisors who oversee and lead hub team members. Ensure call center metrics are constantly monitored. Assists in determining the hub operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards. Maintains and improves hub operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs. Proactively monitors team KPI reports and statistics for quality & productivity. Ensure program success through demonstrated performance, patient support, and implementation of all applicable offerings. Prioritize program compliance/success and act as the escalation point and liaison for all program services, projects, and operational performance issues. Comply with all Local, State, and Federal laws and regulations as they pertain to services provided. This includes supporting and demonstrating compliance with the Company’s Compliance and HIPAA Plans. Prepare teams for change, build trust in business transformation, align stakeholder and team expectations to drive an exemplary customer experience. Urgently resolve, escalate, and own issues negatively impacting productivity or quality. Lead Histology Technician/Laboratory Supervisor
Advanced Dermatology-Sugar Land, TX
September 2016 to January 2017
Maintains office laboratory records and processes human skin cancer tissue for evaluation. Responsible for overseeing the daily operations of a fast-paced anatomic pathology laboratory. This position is responsible for ensuring the laboratory is performing at the level it should be, meeting all goals, and the quality of results being reported are at the appropriate level meeting all necessary Quality Control (QC) guidelines. Supervise Histochemic, Trainees, and Lab Aides to resolve any professional conflicts, schedule and track employee’s time, and manage team performance. They work with upper management to ensure all policies and procedures are carried out, and that their unit meets all necessary regulatory guidelines.
Lead Histology Technician
Dermatology Associates-Fort Worth, TX
June 2012 to September 2016
Conducted gross room descriptions of anatomic specimens. Assessed adequacy of chemicals and stains. Prepared specimens for processing
Lead Histology Technician
UT Southwestern Medical Center-Dallas, TX
April 2005 to May 2012
Designed and implemented procedures for technical applications such as H and E slides and special stains. Also prepared histologic slides for human tissue samples, processing and mounting. Education
Trade school in Histology
UT Southwestern Medical Center of Dallas - Dallas, TX April 2005 to May 2006
Bachelor's degree in Business
University of Houston-Downtown - Houston, TX
August 2001 to May 2005
Skills
• Organizational skills
• Quality assurance (10+ years)
• Relationship management
• Laboratory Experience (10+ years)
• Specimen collection / processing
• Leadership
• Recruiting
• Customer service
• Microsoft office. (10+ years)
• Laboratory experience
• Case Management
• Customer Relationship Management (10+ years)
• Quality Control (10+ years)
• Business Development (5 years)
• Quality systems
• Management (5 years)
• Histology (10+ years)
• Operations management
• Quality control
• Clinical laboratory experience (10+ years)
• Customer Service
• Training & development
• Front Desk
• Project Management
• Specimen collection / processing (10+ years)
• Communication skills
• Supervising experience
• Office management
• Quality assurance
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