Customer Service Representative

Krystal E. Parrish

**** ****** ****** ********, ** 31768 • 229-***-**** • *****************@*******.***

Summary

Customer Service Representative with over 25 years of experience in customer care, sales, technical support, and telephone assistance. Recognized for delivering exceptional service and consistently exceeding customer expectations. Personable, adaptable, and skilled in active listening, clear communication, and creative problem-solving to deliver tailored solutions. Proven ability to resolve conflicts and complex issues efficiently, driving high levels of customer satisfaction and loyalty.

Professional Skills

-Excellent Communication -Multi-Tasking

-Active Listening Skills -Emotional Intelligence

-Conflict Resolution -Handles Customer Feedback

-Stress Management -Time Management

-Technical Proficiency -Customer Service

-Typing Speed of 40-60 wpm -Active Listening Skills

-Complex Problem Solver -Computer Literacy

-Interpersonal Skills -Teamwork

-Efficiency -Critical Thinking

-Quality Assurance Experience -Initiative

-Organization Skills -Prioritization Skills

Work Experience

Tax Return Preparation October 2024- April 2025 Jackson Hewitt,

Tax return preparation and tax return filing

Completed appropriate tax forms and filing them (federal, state and local returns)

Ensured all prepared returns comply with appropriate tax laws and regulations

Reviewed tax forms for accuracy and correcting any errors

Handled tax audits as well as maintained accurate records of tax returns prepared

Provided customers with advice on tax planning and strategies

Customer Service Representative January 2021- August 2024 Hooper Holmes,

Provide unparalleled customer service through remote channels, exhibiting professionalism, empathy and expertise in addressing diverse inquiry and concerns.

Addressed and resolved complaints and provided solutions to ensure customer satisfaction.

Diagnosed and troubleshoot technical issues with products or services remotely, guiding customers through step-by-step solutions.

Escalated complex technical issues to appropriate internal teams for further investigations and resolutions.

Client Relation Specialist August 2019- December 2020 Omni Interactions,

Collaborated cross-functionally with internal teams to develop innovative strategies and proposals.

Advocated for client needs and priorities within the organization, championing their interests.

Employed a proactive approach to understanding client objectives and requirements, aligning our services.

Utilized strong problem-solving skills and resourcefulness to navigate complex situations.

Call Center Representative April 2017- June 2019 Afni Call Center,

Handled a high volume of incoming call queue and adhered to established protocols and service level agreements.

Documented all customer interactions accurately and thoroughly in the CRM system, ensuring data integrity and accessibility for future reference and analysis.

Utilized conflict resolution techniques to turn negative experiences to positive outcomes.

Monitored ongoing feedback trends and adjustments, ensuring continuous alignment with customer needs and expectations.

Provided constructive feedback and insights to management on process improvements, customer trends, and potential areas for optimization, contributing to a culture of continuous improvement and excellence.

Education

DEGREE High School Diploma Colquitt County High School, Moultrie, GA May 2001

College Credits Bainbridge State College, Bainbridge, GA August 2013- June 2015 Southern Regional Tech College, Moultrie, Ga January 2019- August 2020

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