Customer Service Inventory Control
Resume:
Chantell Jacobs
Gastonia, NC, *****
****************@*****.***
Professional Summary
Highly skilled professional with over 15 years of experience across hotel auditing, fast-food management, and activity assistance. Demonstrated expertise in customer service, team leadership, problem-solving, and administrative tasks. Adept at managing multiple priorities, leveraging strong communication skills, and delivering exceptional results in both customer-facing and remote roles.
Key Skills
- Customer Service Excellence: Proven ability to provide outstanding service, resolve conflicts, and ensure customer satisfaction in high-pressure environments.
- Administrative Proficiency: Skilled in managing schedules, handling correspondence, and maintaining accurate records.
- Team Leadership and Training: Experienced in leading teams, training staff, and fostering a collaborative work environment.
- Time Management: Strong ability to prioritize tasks, meet deadlines, and manage time effectively in dynamic settings.
- Problem-Solving: Adept at identifying issues, developing solutions, and implementing effective resolutions.
- Technical Skills: Proficient with various software and tools, including Microsoft Office Suite, CRM systems, and POS systems.
- Remote Work Adaptability: Proven ability to work independently, manage tasks remotely, and stay organized without direct supervision.
Professional Experience
Hotel Night Auditor
Courtyard, Gastonia, NC
6years
- Performed nightly audits, reconciled financial transactions, and ensured accuracy in guest accounts.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated with various departments to ensure smooth operations and guest satisfaction.
- Managed administrative tasks including report generation, data entry, and inventory control.
Fast-Food Manager
ARBY’S, Gastonia, NC
8years
- Supervised daily operations, including staff management, inventory control, and customer service.
- Developed and implemented training programs for new employees, enhancing team performance and efficiency.
- Analyzed sales data and implemented strategies to improve sales and reduce costs.
- Resolved customer complaints and ensured a high standard of service and food quality.
Activity Assistant
Gastonia Health and Rehab, Gastonia, NC
1year, 1mon.
- Assisted in organizing and coordinating activities and events, ensuring smooth execution and participant engagement.
- Managed communication with participants and stakeholders, providing updates and addressing concerns.
- Maintained accurate records and prepared reports on activity outcomes and participant feedback.
- Provided administrative support including scheduling, documentation, and data management.
Piggly wiggly, Memphis TN
Closing Night Manager
Count registers and made night deposits, ran cash register and closed down systems and store.
Education
GED
Far Rockaway High School, Queens, NY
1992
Certificate in Business Administration
Global Business Institute, Queens, NY
1992
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