Customer Service Sales Manager

Sheldon Winder

Pleasant Grove, Utah, 801-***-****, *********@*****.***

PROFILE Dedicated Tire Sales Manager with a 30-year track record of exceeding sales goals and delivering exceptional customer service. Seeking to bring leadership and industry expertise to a forward-thinking organization.

EMPLOYMENT HISTORY

Dec 2021 — Aug 2024 Assistant Manager, Sales, and Service Writer, Jacks Tire and Oil Orem

• Planned and directed the day-to-day operations of a commercial tire store/center

• Continually surpassed company’s tire sales goals, ensuring the business reached its financial objectives

• Provided excellent customer service, ensuring customer needs were met, complaints were resolved, and service was professional, friendly, and efficient

• Coordinated with various teams in the supply chain for effective inventory management

• Assigned employee workloads, prepared employee work schedules, trained new employees, and addressed employee disputes, questions, and concerns

• Conducted regular inspections of vehicles, equipment, and warehouse conditions

• Managed service writing, inventory, reports, documentation, emails, and miscellaneous duties

• Ensured all staff adhered to safety standards, company policies, and procedures, and local, state, and federal laws

Aug 2021 — Dec 2024 Sales, Big O Tire Provo

• Planned and directed the day-to-day operations of a commercial tire store/center

• Perform vehicle inspections and print vehicle owner’s manual maintenance requirements, and prioritize and promote needed products and services with customers and management

• Provide high-level customer service, including correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and effectively resolving customer concerns and complaints promptly

• Prepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire sales

• Managed all money-handling procedures

Jun 2016 — Aug 2021 Warehouse Manager, Office Assistant, Sales, and Warehouse Worker, Pearson Tire/Tireco Provo

• Planned and directed the day-to-day operations of a commercial tire store/center

• Continually surpassed company’s tire sales goals

• Operated forklifts, evaluated storage capacity, and maximized space Transported products ensuring delivery in a timely manner

Jan 2015 — Jan 2016 Service Manager, Utah Auto Sales American Fork

• Supervised technicians and service personnel, planned and scheduled their duties, assigned work, and followed up on the completion of assignments

• Worked directly with customers in sales, service, customer opportunities, adjustments, etc.

• Evaluated performance and productivity of all service department personnel

• Ensured store safety, including the use of and maintenance of safety equipment

• Ensured equipment/hardware layout and positioning within the service department

• Supervised shop area, equipment, and teammates for compliance with company safety procedures Jan 2011 — Jan 2015 Sales\Service Writer, Rocky’s Tire and Auto Orem EDUCATION Diploma, Hurricane High Hurricane

SKILLS Sales and Customer Service Expert

Management and Leadership Expert

Service Writer Expert

Tire and Warehouse Quality

Control

Expert

Forklift and Delivery Driving Expert

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